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HSC 305 - Prof Comm > In-Class Midterm Review > Flashcards

In-Class Midterm Review Flashcards

1
Q

Sally needs to formulate a goal in order to achieve a task that she was assigned. She will need to include all of the following except…

A

make the goal be over a long period of time

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2
Q

Which of the following is not a soft skill

A

Software knowledge

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3
Q

T/F: Intrapersonal skills differ from technical skills because they enable people to connect with others

A

True

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4
Q

Someone who is detail oriented, being exact and on time, going the extra mile, putting others before themselves is someone who is ____?

A

Conscientious

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5
Q

Stan observes and controls how he is perceived by others. He focuses on health, mood, and social activities. What is Stan exhibiting?

A

Self-monitoring

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6
Q

T/F: an employee is optimistic causing her to dislike her job more because there is no room to grow

A

False

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7
Q

After not meeting his expectations on a test John reminded himself that he is still capable and worthy of being in the program. This is an example of:

A

Positive Self-Talk

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8
Q

Which of these is NOT an example of enhancing self-esteem?

A

Be aware of personal weaknesses

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9
Q

T/F: Self compassion can be useful in boosting self-confidence because you view yourself in positive terms, and therefore feel more confident of your abilities

A

True

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10
Q

What type of communication transmits feelings behind the message?

A

Nonverbal communication

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11
Q

Which are important components of nonverbal communication?

A

posture, hand gestures, facial expressions

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12
Q

T/F: a major component of effective listening is to be an active listener

A

True

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13
Q

If you are expecting a call from someone while at work, how should you warn your coworkers?

A

inform coworkers ahead of time

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14
Q

A major communication problem associated with telecommunication is?

A

Often lack a solid human interaction

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15
Q

T/F: As technology use increases, there will be no need for interpersonal skills

A

False

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16
Q

a deterioration of mental efficiency, reality testing, and more judgement in the interest of group solidarity is?

A

group think

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17
Q

psychological term for shrinking individual responsibility in a group setting?

A

social loafing

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18
Q

T/F: team members often evaluate each other’s thinking, so the team is likely to avoid major errors

A

True

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19
Q

When Brad brings in only his previous ideas and beliefs into a meeting what approach is he using?

A

political decision making model

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20
Q

What are some of the guidelines to brainstorming?

A

Begin with a goal, have a group of 5-7 people, give everyone a chance to contribute, don’t allow criticism, etc.

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21
Q

T/F: brainwriting is a group working together to solve problems

A

False

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22
Q

The cognitive part of cultural intelligence refers to:

A

What a person knows and how he or she can acquire new knowledge

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23
Q

Which of these includes overcoming cross-cultural communication barriers

A

be sensitive to the fact that cross-cultural communication barriers exist, to differences in nonverbal communication, observe cultural differences in etiquette

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24
Q

T/F: political correctness is being careful not to offend or slight anyone and being extra civil and respectful

A

True

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25
Q

What conflict management style is to satisfy one’s own concerns at the expense of others?

A

competitive

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26
Q

Linda and her coworkers were tasked with completing a marketing project for their company. Linda’s coworker Laynee was not completing the part of the project she had promised to do. Linda noticed this, and went to confront Laynee and asked her to complete her part of the project. What trait was Linda showing?

A

Asstertiveness

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27
Q

T/F: A situation occurs when a person has to choose between two competing demands or expectations is role conflict

A

True

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28
Q

Which of the following is a behavior of an assertive person?

A

confronts unfair person, speaks up at meetings, able to express anger toward coworker

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29
Q

An _______ _______ is genuine and honest about own personality, values, and beliefs

A

authentic leader

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30
Q

T/F: leadership is the ability to inspire support and confidence among the people who are needed to achieve company goals

A

True

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31
Q

“If you don’t get your work done today, then you will have to come in on Saturday to finish it.” This would be an example of

A

Negative reinforcement

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32
Q

Diane gets an important project done by the deadline, she then rewards herself with ice cream after work, what is this an example of?

A

Behavior Modification

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33
Q

Your boss asks you to help a coworker with a project and you comply. Inside, you are wondering what you can gain from helping your coworker. What is this principle called?

A

“What’s In It For Me?”

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34
Q

T/F: is peer coaching helping relationships based on qualities?

A

True

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35
Q

What is an example of behavior feedback?

A

“I noticed that you were able to keep your composure when the patient was angry.”

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36
Q

which of these is a positive way of dealing with a difficult person?

A

Listen and calmly explain your point of view

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37
Q

What is a political strategy/tactic for building relationships with managers and other key people?

A

Expressing constructive disagreement

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38
Q

What is one aspect of organizational politics?

A

Impression management

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39
Q

T/F: power refers to the ability or potential to control anything of value and influence discussion

A

True

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40
Q

What is a set of individual predispositions and an inclination to provide service and be courteous and helpful in dealing with customers and associates?

A

strong customer orientation

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41
Q

Which of the following is not a correct way to deal with customer complaints and anger?

A

yelling back at the customer

42
Q

T/F: Avoid arguing with an upset customer. As the adage says, “You never win an argument with a customer.”

A

True

43
Q

Define Integrity:

A

Loyalty to one’s rational convictions, or sticking with one’s principles.

44
Q

What are character traits?

A

enduring characteristics of a person that are related to moral and ethical behavior

45
Q

T/F: Moral Intensity is an ethical decision making, how deeply others might be affected by the decision?

A

True

46
Q

What is one of the major problems prolonged stress may lead to?

A

burnout

47
Q

T/F; physical illness is a symptom of stress

A

true

48
Q

one way to get over stress is to…

A

make time during the day to get peace and quiet

49
Q

Define Organization Culture:

A

A system of shared values and beliefs

50
Q

What type of personality should you develop over time?

A

Proactive

51
Q

What is the meaning of self-efficacy?

A

Confidence in one’s ability to carry out a task

52
Q

T/F: a developmental need is a specific area in which a person needs to change

A

True

53
Q

What of the following is not a fine point about goal setting?

A

only worry about future

54
Q

What is not a broad factor of personality

A

pessimism

55
Q

what is the capacity to acquire and apply knowledge, including solving problems?

A

cognitive intelligence

56
Q

T/F: wealth is the importance someone attaches to something

A

False

57
Q

Exaggerated levels of this will lead to narcissism?

A

self-esteem

58
Q

Self-esteem tends to develop based on

A

our interactions with people, events, and things

59
Q

T/F: The Galatea effect is a type of self-fulfilling prophecy in which low expectations lead to high performance

A

False

60
Q

What is nonverbal communication?

A

refers to the transmission of messages through means other than words

61
Q

What is the subordinate-yield in a conversation?

A

quiet, meek, and listens to the wishes of the other person

62
Q

During telecommunication what is missing?

A

a solid human connection

63
Q

When working in a group setting and someone is checking emails and text messages this is an example of:

A

negative interpersonal behavior

64
Q

Where is an appropriate place to take a personal phone call?

A

On your break away from the office

65
Q

What is a way of making a good first impression over video-confrencing and telepresence?

A

One should avoid culturally insensitive gestures

66
Q

T/F: synergy is when an individual’s work far exceeds the output of a groups

A

False

67
Q

Which of the following is a disadvantage of group work?

A

time wasting

68
Q

The deterioration of mental efficiency, reality testing, and moral judgement in the interest of group solidarity is an example of:

A

Group think

69
Q

Which of the following is not a guideline for group brainstorming?

A

Do not let everyone speak their suggestion

70
Q

T/F: Brainwriting is idea generation from working in a group

A

False

71
Q

Which of the following is a benefit to stand up meetings for group problem solving?

A

sometimes improves problem solving, participants might be more alert and decide more quickly, “people think well on their feet”

72
Q

The diversity umbrella is supposed to include

A

everyone in an organization

73
Q

T/F: cultural fluency is the ability to conduct business in a diverse, international environment

A

True

74
Q

Which of the following are examples of cultural intelligence?

A

Cognitive, emotional, physical

75
Q

What two types of personalities frequently have conflicts?

A

Both big picture person and the cautious detailed oriented person

76
Q

T/F: text messages and email often lead to generation conficts

A

true

77
Q

What will most likely prevent criticism from escalating while receiving feedback?

A

offer an apology

78
Q

What is NOT an example of effective leadership?

A

control

79
Q

What does it mean to have a self-sacrificing personality?

A

Tendency to be more concerned about welfare and interest of others

80
Q

What is a critical assessment?

A

The process of thinking critically and facing challenges

81
Q

What are the two meanings of motivation?

A

an internal state that leads to focussed effort toward objectives and an activity performed by one person to get another to accomplish work

82
Q

T/F: setting goals for yourself is not a technique for self motivation

A

false

83
Q

What is a basic component of expectancy theory

A

valence, performance to outcome expectancy, and effort to performance expectancy

84
Q

Which of the following is NOT a strategy for helping others grow and develop?

A

Ignoring signs of struggling

85
Q

What of these is not a characteristic of Mentoring?

A

A frequently changing relationship between the mentor and the mentee

86
Q

T/F: Coaching is a way of helping workers grow, develop and improve by providing suggestions

A

True

87
Q

A set of behaviors directed at enhancing one’s image by drawing attention to oneself is…

A

Impression management

88
Q

__________ helps you understand how relationships affect the brain and the body

A

Sociaal intelligence

89
Q

Violating customs, such as how far people stand from people is…

A

Poor etiquette

90
Q

_____ emphasizes a low-pressure environment in which the sales staff acts as consultants, offering info and explaining how the product or service can help solve a customer’s problem

A

Customer-centric sales

91
Q

The process of managers transferring, or sharing, power with lower-ranking employees is known as

A

empowerment

92
Q

A situation in which a customer comes in contact with a company and forms an impression of its service is:

A

Moment of truth

93
Q

What is the best ethical decision in the workplace?

A

facing a conflict of interest

94
Q

T/F: withdrawing money from an expense account when in need is an example of ethical reasoning

A

False

95
Q

Enduring characteristics of a person that are related to moral and ethical behavior are called?

A

character traits

96
Q

T/F: Stress is an adaptive response that is the consequence of any action, situation, or event that places special demand on a person

A

True

97
Q

A major consequence of burnout is?

A

damage to the physical health of workers

98
Q

Which is NOT a method for stress managment?

A

sleep all day to avoid the issue

99
Q

What is the definition of career path?

A

sequences of positions, necessary to achieve a goal

100
Q

Which of the following is a good thing to do in an interview?

A

ask perceptive question

101
Q

T/F: company culture is an important part of the job hunt

A

True

HSC 305 - Prof Comm (4 decks)

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