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HSC 305 - Prof Comm > In-Class Final Review > Flashcards

In-Class Final Review Flashcards

1
Q

What is one of the indicators of respect?

A

appreciation

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2
Q

Which of the following is not one of the Three Spheres of Values?

A

groups

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3
Q

We, human beings, organize ourselves into groups known as _____.

A

societies

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4
Q

What is a “respect benchmark?”

A

describes specific professional activities consistent with a person-centered approach

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5
Q

What can have a negative or positive effect on a relationship and warrants professional attention?

A

Transference and countertransference

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6
Q

Which of the following would not make time for yourself?

A

Sleep all day

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7
Q

Is it good to avoid negative self-talk?

A

Yes

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8
Q

What is self efficacy?

A

To have confidence in oneself

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9
Q

What is sexual harassment?

A

Unwanted physical or verbal sexual advances or requests

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10
Q

Which type of skill is the ability to safely and effectively apply technology, often using highly specialized techniques of your field?

A

Technical Skill

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11
Q

When experiencing anxiety, which of the following are suggested on how to respond?

A

Identify the source, share feelings with a trustworthy friend or family member, seek professional help

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12
Q

What of the following demonstrates accountability?

A

Taking responsibility for one’s actions

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13
Q

Which of the following is not a primary cultural characteristic?

A

Occupation

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14
Q

Which of the following is not a secondary primary cultural characteristic?

A

Race

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15
Q

What is the tendency to interpret a word or action according to personal meaning?

A

Personal bias

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16
Q

Which of the following is not one of the realms of social activity?

A

Communal

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17
Q

What is the administration’s role?

A

Safeguard the interests of the institution

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18
Q

Which one of the laws and regulations is not used to prevent discrimination?

A

Constitution

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19
Q

Language creates…

A

reality

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20
Q

Family caregivers may face…

A

increased social isolation if the illness/injury of the loved one is serious or prolonged, physical injury from lifting or poor judgement because of exhaustion, and guilt for negative feelings or making time for oneself.

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21
Q

Literary tools:

A

Point of view, characterization, plot and motivation

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22
Q

Which household is on the rise?

A

Multigenerational, unmarried, nuclear, widow

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23
Q

Coping:

A

communication

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24
Q

The personal life of the patient involved?

A

web activities, roles, relationships

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25
Q

Which of the following are individual attributes to collaboration?

A

Self-awareness, competence, trust

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26
Q

What is the term for “effective sharing of important information and exchanging of ideas and discussion?”

A

Communication

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27
Q

Which of the following is a barrier to effective interprofessional approaches?

A

time constraints and uncertainty

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28
Q

A health professional’s culture, experience, knowledge and skills all contribute to the way they communicate.

A

True

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29
Q

The success of verbal communication depends on which factors:

A

The way material is presented and the tone and volume of the voice

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30
Q

Define paralinguistics

A

The study of all cues in verbal speech other than the content of the words spoken

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31
Q

What group is at most risk for child abuse?

A

0-1

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32
Q

What is the primary tool that children will learn social and cultural roles and norms?

A

play

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33
Q

At what age do children develop pre-literacy and prenumeracy skills?

A

3-5

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34
Q

A young child’s psychosocial tasks in moving from infancy to childhood are focused on:

A

Recognizing one has a self separate from others

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35
Q

What factors contribute to play?

A

age, peer groups, opportunities

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36
Q

A teenager’s peer group extends to which of the following:

A

School, sporting activities, neighborhood, digital life

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37
Q

What is the global leading cause of death?

A

heart disease

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38
Q

As a healthcare professional what are you mandated to report on?

A

child abuse

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39
Q

What of the following is NOT a marker for adult development?

A

Big Life Experience

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40
Q

The baby boomer generation was born between

A

1946-1964

41
Q

Type of discrimination is one of the major challenges for older people

A

ageism

42
Q

Which of the following is one of the major challenges for older people?

A

deciding where to make their homes, health and well-being, and financial stress

43
Q

What is not a coping mechanism in the dying patient?

A

Happiness

44
Q

Hospice focuses on comfort measure when cure or remission is:

A

no longer possible

45
Q

Which of the following is commonly expressed concern about dying in the US?

A

fear of pain, anticipation of isolation, and resistance to dependence

46
Q

Which of the following is not a way to show respect during different situation?

A

focus on character, not behavior

47
Q

As a professional, errors are seen as…

A

Sign of failure

48
Q

As a health care worker, you should…

A

talk less and listen more

49
Q

Sally needs to formulate a goal in order to achieve a task that she was assigned. She will need to include all of the following except…

A

make the goal be over a long period of time

50
Q

Which of the following is not a soft skill

A

software knowledge

51
Q

T/F: Intrapersonal skills differ from technical skills because they enable people to connect with others

A

True

52
Q

Someone who is detail oriented, being exact and on time, going the extra mile, putting others before themselves is someone who is ______?

A

conscientious

53
Q

Stan observes and controls how he is perceived by others. He focuses on health, mood, and social activities. What is Stan exhibiting?

A

self-monitoring

54
Q

T/F: An employee is optimistic causing her to dislike her job more because there is no room for growth.

A

False

55
Q

After not meeting his expectations on a test, John reminded himself that he is still capable and worthy of being in the program. This is an example of:

A

Positive self-talk

56
Q

Which of these is NOT an example of enhancing self-esteem?

A

be aware of personal weaknesses

57
Q

T/F: Self compassion can be useful in boosting self-confidence because you view yourself in positive terms, and therefore feel more confident of your abilities.

A

True

58
Q

What type of communication transmits feelings behind the message?

A

Nonverbal communication

59
Q

Which are important components of nonverbal communication?

A

Posture, hand gestures, facial expressions

60
Q

If you are expecting a call from someone while at work, how should you warn your coworkers?

A

Inform co-workers ahead of time

61
Q

A major communication problem associated with telecommunication is?

A

Often lack a solid human interaction

62
Q

T/F - As technology use increases, there will be no need for interpersonal skills.

A

False

63
Q

A deterioration of mental efficiency, reality testing, and more judgment in the interest of group solidarity is?

A

Group think

64
Q

Psychological term for shrinking individual responsibility in a group setting?

A

Social loafing

65
Q

T/F - Team members often evaluate each other’s thinking, so the team is likely to avoid major errors.

A

True

66
Q

When Brad brings in only his previous ideas and beliefs into a meeting what approach is he using?

A

political decision making model

67
Q

What are some of the guidelines to brainstorming?

A

begin with a goal, have a group of 5-7 people, give everyone a chance to contribute, don’t allow criticism, etc.

68
Q

T/F - Brain writing is a group working together to solve problems.

A

False

69
Q

The cognitive part of cultural intelligence refers to:

A

What a person knows and how he or she can acquire new knowledge

70
Q

Which of these includes overcoming cross-cultural communication barriers:

A

be sensitive to the fact that cross-cultural communication barriers, differences in non-verbal communication barriers exist, and observe cultural differences in etiquette

71
Q

T/F: Political correctness is being careful not to offend or slight anyone and being extra and respectful.

A

True

72
Q

Which conflict management style is to satisfy one’s own concerns at the expense of others?

A

Competitive

73
Q

Linda and her coworkers were tasked with completing a marketing project for their company. Linda’s coworker Laynee was not completing the part of the project she had promised to do. Linda noticed this, and went to confront Laynee and asked her to complete her part of the project. What trait was Linda showing?

A

Assertiveness

74
Q

T/F - A situation occurs when a person has to choose between two competing demands or expectations is role conflict.

A

True

75
Q

Which of the following is a behavior of an assertive person?

A

confronts unfair person, speaks up at meetings, and able to express anger toward coworker

76
Q

An ____ ____ is genuine and honest about own personality, values, and beliefs.

A

Authentic leader

77
Q

T/F - Leadership is the ability to inspire support and confidence among the people who are needed to achieve company goals.

A

True

78
Q

“If you don’t get your work done today, then you will have to come in on Saturday to finish it.” This would be an example of:

A

Negative reinforcement

79
Q

Diane gets an important project done by the deadline, she then rewards herself with ice cream after work, what is this an example of?

A

Behavior modification

80
Q

Your boss asks you to help a coworker with a project and you comply. Inside, you are wondering what you can gain from helping your coworker. This is this principle called?

A

“What’s In It For Me?”

81
Q

T/F: Is peer coaching helping relationships based on qualities?

A

True

82
Q

What is an example of behavioral feedback?

A

“I noticed that you were able to keep your composure when the patient was angry.”

83
Q

Which of these is a positive way of dealing with a difficult person?

A

Listen and calmly explain your point of view

84
Q

What is a political strategy/tactic for building relationships with managers and other key people?

A

Expressing constructive disagreement

85
Q

What is one aspect of organizational politics?

A

Impression management

86
Q

T/F: power refers to the ability or potential to control anything of value and influence discussions

A

True

87
Q

What is a set of individual predispositions and an inclination to provide service and be courteous and helpful in dealing with customers and associates?

A

Strong Customer orientations

88
Q

Which of the following is not a correct way to deal with customer complaints and anger?

A

Yell back at the customer

89
Q

T/F - Avoid arguing with an upset customer. As the adage says, “you never win an argument with a customer.”

A

True

90
Q

Define integrity:

A

Loyalty to one’s rational convictions, or sticking with one’s principles.

91
Q

What are character traits?

A

Enduring characteristics of a person that are related to moral and ethical behavior

92
Q

T/F - Moral intensity is an ethical decision making, how deeply others might be affected by the decision

A

True

93
Q

What is one of the major problems prolonged stress may lead to?

A

Burnout

94
Q

T/F - Physical illness is a symptom of stress

A

True

95
Q

One way to get over stress is to…

A

make time during the day to get peace and quiet

96
Q

Define organizations cultures:

A

A system of shared values and beliefs

97
Q

What type of personality should you develop over time?

A

Proactive

98
Q

T/F - Hairstyle is not a superficial part of appearance.

A

False

HSC 305 - Prof Comm (4 decks)

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