Improving Quality Flashcards
What can a high quality product increase?
Profits
What can poor quality lead to?
Customer dissatisfaction and a bad reputation
What does producing high quality products allow for businesses?
Premium pricing and gives workers motivation
How does a high quality product help businesses to reduce its costs? 3 things
Don’t need as much advertising
No discounting
Unique Selling Point
What does quality control mean?
Checking goods as you make them or when they arrive from suppliers to see if anything is wrong with them.
What does quality assurance mean?
Introducing measures into the production process to try ensure things don’t go wrong in the first place
Which is the most modern approach to quality control?
Quality assurance
What does empowering employees to self-check the quality of their work do to employees?
Increase motivation
What is Total Quality Management mean?
Every department focuses on quality - whole team
What are 2 advantages of TQM?
Team bonding
Boosts reputation
Leads to fewer faulty products
What are 2 disadvantages of TQM?
Long time to introduce
Demotivate staff
Expensive
What are quality circles?
Meet at regular intervals to discuss quality issues
What is an advantage of quality circles?
Staff involvement and can lead to motivation and productivity increase
What is a disadvantage of Quality Circles?
Suggestions can be unrealistic
What is Kaizen?
Employees should be improving their work all the time instead of one-off improvements
