Implementing CSI Flashcards
Implementing CSI
The implementing journey
Understanding organisational culture the role of governance COBIT as a benchmark for governance Where do do i start Kotters 8 step approach Commuication
Organising Culture
THe ideas corp values beliefs practices and expectations about behavious and daily customers that are shared by the employees in an org–the normal way of doing things
Culture can be a barrier in realising any type of CSI
CSI and Culture key concept
you do not start out to change the culture
you start out to change the employees attitude and behaviour
when implementing CSI you are asking the staff members to change how they do things (behaviours)
You want them to embrace the CSI activities and procedures (attitudes)
ATTITUDES + BEHAVIOUR changes CULTURE
Organisation Culture
Senior Managers have to be the proper role models
If they dont follow a process they are giving permission to others to follow their lead
Senior managers have to ensure that people are rewarded for following the new process
For CSI it means ongoing monitoring analysing reviewing trend evaluation, reporting identification of improvement opps and of course implementing those opportunities
This will rqeuire the help of the organisation’s human resource dept.
IT Governance
IT Governance is the responsibility of the board of directors and exec mgmt.
-INtegral part of enterprise governance and consists of the ledership , organizational structures and proedures that ensure that the org’s IT susteain and extends the org’s strategies and objectives
IT Governance cont…
Governance provides an environment within which CSI can operate and thrive:
- Leadership
- Organisational Structures
- Processes
- Strategies
- Objectives
IT Governance ..cont
CIMA framework of enterprise governance covers the corp governance and the business mgmt aspects of the org.
IT Orgs must comply with rules and legislation and continually demonstrate compliance through successful independent audits by external orgs
-IT ORgs are increasingly being called on to do more with less and create additional value while maximizing the use of existing resources
-Internal IT orgs must transform themselves into effective and efficient IT service providers or they will cease to be relevant to the business and soon after cease to exist
Governance
ITSM
COBIT - What is it?
Useful framework
Cobit V5
Where Do I start? - Service Approach
Where is your biggest point of pain?
CSI and people aka Org Change
Kotters 8 Step Approach
CSI and people aka Org Change
Kotters 8 Step Approach Kotter inst website
Step 1: Create a sense of urgency
Understanding that something needs to be done
What if we do nothing?
What might be the consequences?
The question what if we do nothing should be answered from the perspective`` of different stakeholders
AIM create awareness and committment
Step 2: Form a guiding coalition
Assemble a team with sufficient power to lead the change effort “The guiding coalition”
Shared UNderstanding of the urgency and what it wants to achieve
From Step 1
Its not always just senior managers
Aim Inspire and Lead
Step 3: Create a vision
GUiding coalition should be responsible for ensuring that vision is produced descrbingi the aim and purpose of CSI
A good vision statement can service four important purposes.
It can:
Clarify the direction of the programme
Motivate the people to take action in the right direction
Coordinate the actions of many different people
Outline the aims of senior management
Aim Keep us on the same track
Step 4: Communicate the Vision
Every stake holder understands the vision
The sense of urgency and the vision should form the basis of all communication
Think about medium for delivery
AIM Create the necessary energy and commitment
