CSI and Other Service Mgmt Processes Flashcards
CSI Interaction:
Availability Mgmt
Availaibility Mgmt’s methods are part of the measuring process gathering, processing and analysing activities
when information is provided to csi in the form of a report or presentation it becomes park of csi’s gathering activity
many outputs of availability techniques resulting imrovements
Availailabiltiy Mgmt
Compinent failure impact failure
CFIA identifies single points of failure IT services at risk from failure of various CIs and the alternatives that are available should a CI fail.
It should be used to assess the existence and validity of recovery procedures for the selected CIs
The same approach can be used for a siungly IT service by mapping the compinesnt CIs agains the viatal business funstions and users supported by each compinent.
When a single point of failure is identified the information is provided to CSI. Tnis information combvined with business req’s enables csi to make recommendations on how to address the failure.
Availability Management Fault Tree Analysis
FTA
Availability Mgmt Service Failure Analysis
Structured approach
Availability Mgmt : Technical Observation
a prearrangfed gathering of specialist support staff from within IT support
Brought together to focus on specific aspects of IT availability
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AvailabilityMgmt Expanded Incident Liefcycle
Look at diagram
Capacity Mgmt
Support CSI by helping IT support org recognise where it can add value byt expliting it st echnical skills and competencies
New services are requried to underping the changin business
Existing services will require modifcation to provide extra functionality
Old services will become obsolete freeing up capacity
Business, Service, Component Capacity Mgmt
Business - future business reqs for IT services are considered and understood.
-Sufficient capacity to support the services is planned and implemented in an appropriate timescale
Service-
-identify and understand
Component
