III. Management Flashcards
Study vocabulary of dietetics management
Mission Statement
a philosophy or creed of a business
Values
beliefs about the way things should be
Principles
guidelines for human conduct that have enduring, permanent value (i.e. honesty, fairness, integrity, quality, service, respect)
Strategic Planning
identifies internal and external forces related to the mission and values of an organization to attain objectives
Operational Planning
focus on attaining the objectives of the strategic plan (i.e. budgets and staffing patterns)
Independent Planning
One person is involved
Adv: flexible, quick changes
Dis: slow decision making
Associative Planning
Leader + others
Adv: additional input
Dis: slow decision making
Participative Planning
Outline is made and employees fill in details
Adv: additional input
Dis: employees don’t always agree; can be slow
Removed Planning
Employees make a plan and submit to employer
Adv: cooperation;
Dis: not enough resources; unrealistic; conflicting goals w/management
Measurement-Engineering Approach to staffing
measures the work content of tasks, establishes standard times, to complete tasks, and specifies the # of employees needed to complete the tasks.
Productivity
relationship between output of goods and services (O) and input of resources (I). O:I
Theory Z Productivity
theory mngmt from Japan that resulted in increase remarkable productivity.
Tasks
activities that implement the process of planning
Action Plans
specific projects or programs designed to achieve the organizational goals developed by units
Span of Control
of people one person supervises
Coordination
synchronizing all departments and/or activities so that the organization’s objectives are met with an efficient work flow.
Delegation
transfer of responsibility & authority for making decisions within the organizational structure
Hawthorne Effect
Positive influence increases employee output
Steering Controls
reliable indicators that detect deviations that will influence results
Yes/No Controls
require approval or meet specifications to continue operation; generally safety measures
Post-Action Controls
results of a completed action; Ex: # of participants in a program
Technical Skills
knowledge of and ability to use processes, practices, techniques or tools of a specialty area. Common in lower mngmt levels
Human Skills
ability to interact with other people successfully and to understand, work with, and relate to individuals/groups to get work done. Common in middle & top mngmt levels
Conceptual Skills
ability to view the organization as a whole & see how the parts relate to and depend each other. Ability to integrate and coordinate the parts, processes, and systems of an organization.
Social Security Act of 1935
an Act that affects old age, survivors, disability, health insurance, unemployment, public assistance, welfare
Old Age, Survivors, and Disability Insurance
Insurance that give benefits after retirement in monthly payments until death
Medicare Act of 1965
an Act that pays for most hospital.medical care for individuals >65; includes Part A & B
National Labor Relations Act of 1935
an Act that gives the right of workers to join/form unions, bargain collectively, and strike
Fair Labor Stds Act of 1938
an Act that: reduces poverty, establishes Federal minimum wage, max hours, equal pay, overtime pay, record keeping, employee meals and meals credit, tip regulations, uniform maintenance, child labor provisions.
Equal Opportunity Act of 1964
an Act that prohibits discrimination by race, sex, color, religion, national origin, sexual harassment, pregnancy, childbirth
Age Discrimination Act
an Act that prohibits discrimination between the ages of 40-70 years old and forced retirement
Occupational Safety and Health Act
an Act that sets standards for healthy/safe working conditions for men and women
Job Training Partnership Act
an Act that provides state/federal agencies to train and find employment for hard to employ individuals
Immigration Reform and Control Act
an Act that requires employers to hire those legally authorized to work in U.S. I-9 Forms must be filled out to prove authorization.
Americans with Disabilities Act
an Act that protects those with disabilities from discrimination in the job market
Family Medical Leave Act
an Act that allows a maximum of 12 week leave during any 12 month period for birth of child, adoption placement, caring for seriously ill family member.
Job Analysis
indicates all aspects of the job activities of the individuals who will be hired to achieve the goals of the organization
Job Description
includes job titles, job code, location, job summary, performance requirements, supervision, qualifications
Job Specification
sets minimum qualifications needed to perform the job. Includes payroll title, department, supervisor, job summary, education, experience, skills, physical and personal requirements, references, hours, wages, promotional opportunities
Constant workload
activities that are not directly associated with departmental outputs and must be done regardless of volume
Variable workload
activities directly related to production (i.e. # of admissions, examinations, or laboratory tests)
Orientation program
programs that familiarize and acquaint a new employee to the organization, the department, and the job responsibilities
Training Programs
programs that teach or improve skills and concepts
Cost-Benefit Analysis
determines if alternative actions will produce better financial or operational results
Cost Effectiveness
an analytical tool in which costs and effects of a program and at least one alternative are calculated and presented in a ratio of incremental costs to incremental effects.
Work Sampling
periodic work checks
Total efficiency units
measures the quantity of work performed per unit of time
Pathway charts
scale drawings of the path of a worker, measuring time & distance; aka flow diagrams
Process charts
graphic presentation of work motions designed to improve the efficiency of method
Parity Principle
a principle that states authority and responsibility must coincide whenever delegation of tasks takes place between a manager who has the right to delegate the task and a proper subordinate who has the ability to accept the responsibility of completing the task. (The authority must be given to complete the task and the subordinate must take ownership or responsibility for the task)
micromotion studies
photographs of motions taken at fractions of a second
Strategic Marketing
the process of identifying the target market + market segmentation (i.e. split up market into categories) + market mix (i.e. sales pitch)
