IHG One Rewards

Question 1

How many tiers are there in IHG’s One Rewards Loyalty Program?

Answer 1

5

Question 2

What is the name of IHG’s Loyalty Program?

Answer 2

IHG One Rewards

Question 3

The highest tier of our IHG Loyalty Program is Platinum Elite.

a)True
b)False

Answer 3

b) False-The highest tier is Diamond Elite

Question 4

What are 3 benefits of being a part of our Loyalty program?

a. Extra Pillows, Late Check-out, Free Parking
b. Member Rates, Free Parking, Free Internet
c. Luggage Storage, Free Internet, Member Rates
d. Free Internet, Member Rates, Late check-out

Answer 4

d. Free Internet, Member Rates, Late check-out

Question 5

When do guests earn a Milestone Reward?

a. Every 10 nights stayed from 20-100 nights
b. Every 20 nights stayed from 20-100 nights
c. Every 5 nights stayed from 20-100 nights
d. Every 15 nights stayed from 20-100 nights

Answer 5

a. Every 10 nights stayed from 20-100 nights

Question 6

How many nights does a Club member have to stay at an IHG Hotel to get to Silver Elite Status?

a. 25 nights
b. 10 nights
c. 15 nights
d. 20 nights

Answer 6

b. 10 nights

Question 7

What is one benefit that a Diamond Elite Member has that no other Member at any other tier has?

a. Complimentary Room Upgrade
b. Bonus Points
c. Dedicated Diamond Support Line
d. Early Check-In

Answer 7

c. Dedicated Diamond Support Line

Question 8

How does a member redeem a Milestone Reward?

a. By letting the Front Desk know
b. By presenting a voucher sent to them by IHG
c. Through the IHG App
d. By sending a note to the Hotel ahead of time

Answer 8

c. Through the IHG App

Question 9

How can IHG One Rewards benefit Hotel Colleagues?

a. As an IHG One Rewards Member, Colleagues earn points when they book at Member Rate
b. Colleagues can redeem points for perks through the IHG One Rewards online catalog
c. Colleagues can earn points by assisting guests to enroll in the program
d. All of the above

Answer 9

d. All of the above

Question 10

Only Front Office Colleagues are responsible for recognizing our IHG One Rewards Members.

a. True
b. False

Answer 10

b. False

Question 11

How can our IHG One Rewards members earn points/airline miles, if not staying at an IHG Hotel?

a. By completing online reviews
b. By opting out of Housekeeping Service
c. By spending with our partners & using an IHG Credit Card
d. By signing up for email notification

Answer 11

c. By spending with our partners & using an IHG Credit Card

Question 12

What is the cost to join the IHG One Rewards Loyalty Program?

a. $25 due at check-in
b. $55 due at time of booking
c. Free of cost
d. $100 due at time of booking

Answer 12

c. Free of cost

Question 13

What is one benefit that an IHG Rewards Member is entitled to the moment they sign up and become a Club Member?

a. Free Breakfast
b. Early Check-In
c. Late Check-out
d. Confirmable Suite Upgrade

Answer 13

c. Late Check-out

Question 14

How can a guest who is already checked in sign up for IHG One Rewards?

a. By calling IHG
b. By visiting ihg.com or utilizing the IHG App
c. By approaching any member of the Hotel Team
d. All of the above

Answer 14

d. All of the above

Question 15

We only provide True Hospitality to guests who are IHG One Rewards Members.

a. True. Guests who are non-IHG One Rewards Members are not as important as IHG One Rewards Members.
b. False. All guests deserve True Hospitality. IHG One Rewards Members receive added perks through their loyalty to our brands.

Answer 15

b. False. All guests deserve True Hospitality. IHG One Rewards Members receive added perks through their loyalty to our brands.