Brand Service Behavior Questions Flashcards
What brands make up IHG’s portfolio of hotels?
16 brands; Intercontinental, Six Senses, Hualaxe, Regency, Kimpton, Hotel Indigo, Even Hotels, Crown plaza, Stay Bridge Suites, Candlewood, Atwell Suites, Holiday Inn, Holiday Express, Holiday inn Club Vacations, Avid, Voco.
Name the 4 tiers of IHG Rewards program?
Gold, Platinum, Spire, Spire Royal
When and where was the first InterContinental Hotel Opened?
1949, Belem, Brazil
Which Intercontinental Hotel has the most rooms? How many rooms?
Los Angeles Downtown (889)
What is InterContinental Service Style Known As?
Global Etiquette
What is the InterContinental Brand Promise?
The glamour of the Intercontinental Life
Describe the InterContinental Life?
An alluring lifestyle we offer guest who stay with us, It’s about the experience of seven years in the global spotlight and providing a doorway to the Intercontinental life through delivering luxurious experiences and personalized service
How would you describe our brand?
Luxury, charismatic, sophisticated, cosmopolitan.
What are the InterContinental Service behaviors?
Demonstrate Worldly Understanding, Share Insider Wisdom, Perform with Flair & Strive for Perfection
We have a delegation/group from china arriving. What room numbers should be avoided?
Rooms with the number 4
You go to hand a guest from china your business card or anything. How should this be done?
You should hand them the business card with both hands
Provide a warm local greeting to a guest arriving. What is our local greeting?
Welcome to Cleveland Mr. & Mrs. ___________, Hand Over heart!
What upscale restaurant is a Cleveland favorite and is within 10 minutes of the hotel?
L’Albatros, Michael Angelos, Red Steak House
Which local restauranteur lends his name to our in-house chef restaurant Table 45?
Zach Bruell
You are interacting with a guest & do not fully hear/understand what the guest has said. How do you proceed?
You are checking in a guest from a foreign country. The last name looks very difficult to pronounce. The guest is in front of you. What do you do?
