Idioms

Question 1

What are the basic elements of the communication process?

Answer 1

1. Keeping conversations focused on the topic
2. Be familiar with their history
3. Check for possible barriers to communication
4. Be aware of the receiver’s communication needs
5. Be courteous and compassionate
6. Be aware of what you communicating
7. Clarify the message
8. Validate their feelings
9. Speak so they can understand
10. Provide feedback
11. Close the communication process

Question 2

Describe the steps in effective communication

Answer 2

1. Preparatory/Orientation
2. Working or Maintenance
3. Termination or Conclusion

Question 3

Verbal communication

Answer 3

Vocabulary: 7% of meaning is in spoken word
Intonation: 38% of meaning
Clarity

Question 4

Nonverbal communication

Answer 4

Use of body language rather than words to transmit a message.
55% of meaning is nonverbal

Question 5

What is proxemics and territory?

Answer 5

Spatial relationships or physical closeness

the study of the distance an individual maintains from others

Question 6

What are the 4 territories?

Answer 6

1. Intimate zone: 1-18 inches
2. Personal zone: 1.5-4 feet
3. Social zone: 4-12 feet
4. Public zone: 12+ feet

Question 7

idiom

Answer 7

an expression whosemeaningis not predictable from the usualmeaningsof its constituent elements, as kick the bucket or hang one’s head

Question 8

Identify non-verbal cues that impact communication

Answer 8

Confidence, self-esteem, friendly,

Question 9

Identify practices that help build rapport

Answer 9

Have an open, friendly expression; smile 
Greet by name 
Introduce yourself 
Use touch sparingly with strangers 
Monitor your body language 
Sit at eye level; make eye contact 
Maintain appropriate distance
HAVE A DRINK....JK <3

Question 10

Emotional intelligence refers

ecessary and helping others to do the same

Answer 10

to the ability to identify and manage one’s own emotions, as well as the emotions of others.

Question 11

Emotional intelligence is generally said to include at least three skills: 

Answer 11

emotional awareness, or the ability to identify and name one’s own emotions
the ability to harness those emotions and apply them to tasks
the ability to manage emotions

Question 12

How do you use Preparatory or Orientation for communication?

Answer 12

Introduces the participants to each other

Roles and responsibilities are established

Question 13

How do you work or maintain communication?

Answer 13

Conversation is focused on the task at hand

Question 14

How do you effectively terminate or conclude the communication?

Answer 14

Goals are reached. recap