Factors Inhibiting Comm.

Question 1

Identify the 7 “roadblocks” to effective communication

Answer 1

1. Medical & dental terminology
2. Reading ability
3. Level of education
4. Readiness to communicate
5. Pressured to communicate
6. Environment
7. Comfort & confidence in healthcare provider

Question 2

To help establish rapport, you can…..

Answer 2

Learn several phrases in the patient’s language

Question 3

Identify 7 “avoidable” barriers to communication that can be controlled by the clinician

Answer 3

1. Contradicting
2. Criticizing
3. Ridiculing
4. Sarcasm
5. Indifference or clichéd statements
6. Lecturing
7. Offering unsolicited advice

Question 4

Describe how first impressions can make or break a professional relationship

Answer 4

Based on instinct and emotion
Within 60 seconds, others make subconscious decisions about you
After 5 minutes, conclusions have been drawn about the person’s trustworthiness, reliability, intelligence and friendliness