Identify the IB

Question 1

Recite and/or explain Illustrative Behavior 4.4.

Answer 1

Facilitate communication access and equality, and support the full interaction and independence of consumers.

Question 2

Recite and/or explain Illustrative Behavior 6.8.

Answer 2

Charge fair and reasonable fees for the performance of interpreting services and arrange for payment in a professional and judicious manner.

Question 3

Recite and/or explain Illustrative Behavior 3.3.

Answer 3

Avoid performing dual or conflicting roles in interdisciplinary (e.g. educational or mental health teams) or other settings.

Question 4

Recite and/or explain Illustrative Behavior 2.4.

Answer 4

Request support (e.g., certified deaf interpreters, team members, language facilitators) when needed to fully convey the message or to address exceptional communication challenges (e.g. cognitive disabilities, foreign sign language, emerging language ability, or lack of formal instruction or language).

Question 5

Recite and/or explain Illustrative Behavior 1.2.

Answer 5

Manage data, invoices, records, or other situational or consumer-specific information in a manner consistent with maintaining consumer confidentiality (e.g., shredding, locked files).

Question 6

Recite and/or explain Illustrative Behavior 2.1.

Answer 6

Provide service delivery regardless of race, color, national origin, gender, religion, age, dis- ability, sexual orientation, or any other factor.

Question 7

Recite and/or explain Illustrative Behavior 3.1.

Answer 7

Consult with appropriate persons regarding the interpreting situation to determine issues such as placement and adaptations necessary to interpret effectively.

Question 9

Recite and/or explain Illustrative Behavior 3.7.

Answer 9

Disclose to parties involved any actual or perceived conflicts of interest.

Question 10

Recite and/or explain Illustrative Behavior 6.4.

Answer 10

Inform appropriate parties in a timely manner when delayed or unable to fulfill assignments.

Question 11

Recite and/or explain Illustrative Behavior 2.3.

Answer 11

Render the message faithfully by conveying the content and spirit of what is being communicated, using language most readily understood by consumers, and correcting errors discreetly and expeditiously.

Question 12

Recite and/or explain Illustrative Behavior 1.3.

Answer 12

Inform consumers when federal or state mandates require disclosure of confidential information.

Question 13

Recite and/or explain Illustrative Behavior 3.10.

Answer 13

Refrain from using confidential interpreted information for the benefit of personal or professional affiliations or entities.

Question 14

Recite and/or explain Illustrative Behavior 2.5.

Answer 14

Refrain from providing counsel, advice, or personal opinions.

Question 15

Recite and/or explain Illustrative Behavior 5.2.

Answer 15

Work cooperatively with team members through consultation before assignments regarding logistics, providing professional and courteous assistance when asked and monitoring the accuracy of the message while functioning in the role of the support interpreter.

Question 16

Recite and/or explain Illustrative Behavior 4.1.

Answer 16

Consider consumer requests or needs regarding language preferences, and render the message accordingly (interpreted or transliterated).

Question 17

Recite and/or explain Illustrative Behavior 7.1.

Answer 17

Increase knowledge and strengthen skills through activities such as: pursuing higher education; attending workshops and conferences; seeking mentoring and supervision opportunities; participating in community events; and engaging in independent studies.

Question 18

Recite and/or explain Illustrative Behavior 3.9.

Answer 18

Refrain from using confidential interpreted information for personal, monetary, or professional gain.

Question 19

Recite and/or explain Illustrative Behavior 6.2.

Answer 19

Honor professional commitments and terminate assignments only when fair and justifiable grounds exist.

Question 20

Recite and/or explain Illustrative Behavior 2.6.

Answer 20

Judiciously provide information or referral regarding available interpreting or community resources without infringing upon consumers’ rights.

Question 21

Recite and/or explain Illustrative Behavior 4.3.

Answer 21

Obtain the consent of consumers before bringing an intern to an assignment.

Question 22

Recite and/or explain Illustrative Behavior 3.4.

Answer 22

Comply with established workplace codes of conduct, notify appropriate personnel if there is a conflict with this Code of Professional Conduct, and actively seek resolution where warranted.

Question 22

Recite and/or explain Illustrative Behavior 5.1.

Answer 22

Maintain civility toward colleagues, interns, and students.

Question 23

Recite and/or explain Illustrative Behavior 6.3.

Answer 23

Promote conditions that are conducive to effective communication, inform the parties involved if such conditions do not exist, and seek appropriate remedies.

Question 24

Recite and/or explain Illustrative Behavior 3.2.

Answer 24

Decline assignments or withdraw from the interpreting profession when not competent due to physical, mental, or emotional factors.

Question 26

Recite and/or explain Illustrative Behavior 6.1.

Answer 26

Accurately represent qualifications, such as certification, educational background, and experience, and provide documentation when requested.

Question 27

Recite and/or explain Illustrative Behavior 3.5.

Answer 27

Conduct and present themselves in an unobtrusive manner and exercise care in choice of attire.

Question 28

Recite and/or explain Illustrative Behavior 6.5.

Answer 28

Reserve the option to decline or discontinue assignments if working conditions are not safe, healthy, or conducive to interpreting.

Question 29

Recite and/or explain Illustrative Behavior 5.5.

Answer 29

Obtain the consent of colleagues before bringing an intern to an assignment.

Question 31

Recite and/or explain Illustrative Behavior 4.2.

Answer 31

Approach consumers with a professional demeanor at all times.

Question 32

Recite and/or explain Illustrative Behavior 6.6.

Answer 32

Refrain from harassment or coercion before, during, or after the provision of interpreting services.

Question 33

Recite and/or explain Illustrative Behavior 7.2.

Answer 33

Keep abreast of laws, policies, rules, and regulations that affect the profession.

Question 34

Recite and/or explain Illustrative Behavior 1.1.

Answer 34

Share assignment-related information only on a confidential and “as-needed” basis (e.g., supervisors, interpreter team members, members of the educational team, hiring entities).

Question 34

Recite and/or explain Illustrative Behavior 3.8.

Answer 34

Avoid actual or perceived conflicts of interest that might cause harm or interfere with the effectiveness of interpreting services.

Question 34

Recite and/or explain Illustrative Behavior 5.4.

Answer 34

Assist and encourage colleagues by sharing information and serving as mentors when appropriate.

Question 34

Recite and/or explain Illustrative Behavior 6.7.

Answer 34

Render pro bono services in a fair and reasonable manner.

Question 36

Recite and/or explain Illustrative Behavior 3.6.

Answer 36

Refrain from the use of mind-altering substances before or during the performance of duties.

Question 37

Recite and/or explain Illustrative Behavior 2.2.

Answer 37

Assess consumer needs and the interpreting situation before and during the assignment and make adjustments as needed.

Question 38

Recite and/or explain Illustrative Behavior 5.3.

Answer 38

Approach colleagues privately to discuss and resolve breaches of ethical or professional conduct through standard conflict resolution methods; file a formal grievance only after such attempts have been unsuccessful or the breaches are harmful or habitual.