IDEALS Flashcards
What are the 5 aspects of emotional intelligence?
Self awareness self management empathy social skills motivation
What are the 5 ‘drivers’?
Try hard please people be strong be perfect hurry up
What is a driver?
characteristic ways of behaving, usually strengths but may be weaknesses under stress
What is ‘De Bonos’?
Teamwork theory. Consists of 6 hats of different colours which represent team roles. Each hat should be worn for different situations
What are the different coloured hats of ‘De Bonos’ and what does each colour represent?
Yellow - positive,
Black - negative, challenges ideas
White - questioner, analyses facts
Red - emotional, considers own or others emotions
Green - creative, generates alternative ideas
Blue - thinking about thinking, controls the discussion
Why do you give feedback?
To reinforce good behaviour and attributes
To create awareness that can lead to improvements
What are the 7 rules of feedback?
1) Say what you see and hear
2) Be specific
3) Describe actions and behaviours
4) Be honest and genuine
5) Think about the language
6) Do not write anything that you would not say in person
7) Do not give LONG explainations
What is ‘error management’?
We cannot change the human condition but we can change the conditions in which humans work
What is ‘Self-disclosure’?
An interaction between at least two individuals where one intends to deliberately divulge something personal to another.
What is ‘emotional intelligence’?
The ability to recognise and understand emotions and adapt them effectively to one’s environment. Effectively manage yourself and your relationships with others.
What theory could be used to make a plan in respect to improving emotional intelligence?
Boyatzis’s Intentional Change Theory
What are the 4 stages of planning your career?
Self Assessment
Career Exploration
Decision Making
Implementing your plans
What is Belbin’s theory?
Team work theory consisting of 9 different team roles
What are the 9 different roles of the Belbin theory?
The Plant - creative problem solver Resource Investigator - outwardly focused Shaper - driven Completer Finisher - quality controls Specialist Coordinator - delegates Team Worker - versatile help to the team Implementer - plans strategy and puts into practice Monitor Evaluate - logical
What is SBARR?
a communication tool for critical information
What does SBARR stand for?
Situation, Background, Assessment, Recommendation, Response
Name the 4 factors in the ‘error chain’ case study.
Operator error (active)
System faults (latent)
Catalysts
Loss of awareness
What is the ‘Swiss cheese model’?
Holes form through barriers, deference and safeguards. Holes = active failures OR latent conditions.
The holes line up to form an error.
What is the Yorkshire Contributory factors framework?
Evidence framework of factors contributing to patient safety incidents in hospitals
Name the 4 leadership styles.
Authoritative - organise, supervise
Coaching - train, support
Affiliative - praise, facilitate
Democratic - delegate responsibility for day to day decisions
Name the 5 problem solving styles.
Rational - considered all the issues
Intuitive - feels like the right thing to do
Dependent - if someone else thinks it okay then you go along with it
Avoidant - not to deal with it then
Spontaneous - do it now and worry about it later
What does ‘SMART’ stand for?
Specific Measurable Achievable Realistic Timed
What are ‘human factors’?
Discipline concerned with interaction between: individuals at work, the task at hand and the workplace itself
