Iannone Flashcards
1
Q
Giving orders
A
What the person actually said
What he thinks he said
What the recipient thinks he said
2
Q
Performance rating standards when a supervisor is forced to make meticulous appraisals of his subordinates or risk the danger of hurting morale is?
A
Employee Ranking.
3
Q
True hallmark of leadership A. Common sense B. To motivate employees C. Elements of a leader D. Discipline
A
Common sense
4
Q
Requires that the person to whom work has been assigned through the delegation process complete it to such an extent that the only thing left to be done by the person who delegated it is to approve it.
A
Complete staff work
5
Q
The natural manner of an individual indicating a complete command of his mental and physical faculties and emotions. It encompasses the qualities of dignity, self-assurance, and poise.
A
Command presence
6
Q
One of the principal and perhaps the most important responsibilities of a supervisor is:
a) giving orders
b) directing subordinates
c) training subordinates
d) all of the above
A
Training subordinates
7
Q
Common performance rating errors, the one that occurs when the eater is unduly influenced by one or two characteristics that have special appeal to him
A
Subjectivity
8
Q
The effectiveness of organizations of necessity is highly dependent upon communication in what directions
A. Upward
B. Downward
C. Lateral
D. All the above
A
All
Lateral most important
9
Q
The ability to ______________ clearly and concisely is the most important single skill of the supervisor.
a. Lead
b. Train
c. communicate
d. Delegate
A
Communicate
10
Q
Performance rating standards- the rater select only one choice for each trait evaluated and in which only one trait should be considered at a time to avoid an unconscious bias is
A
Forced Choice standard
11
Q
The means a speaker uses to translate ideas to listeners are composed of which two forms?
a. Words and directions
b. Symbols and signs
c. Symbols and words
d. Orders and directives
A
Symbols and signs
12
Q
Methods of communication
A
Verbal order - simple
Written orders - complex
Follow up
13
Q
Overseeing of ppl
A
Supervision
14
Q
Maintenance of a high level of discipline and morale requires some practical knowledge of psychological factors that affect human behavior.
A
Psychology
15
Q
Direct commands
A
Given by command when emergent conditions require direct prompt action.
16
Q
POSDCORB
“Ensuring unity of action between individuals and between organizational units?”
A
Coordinating
17
Q
It is important for supervisors to realize that ideas and decisions can more readily be translated into action when they are communicated to others while giving consideration to:
a. Emotional needs of the recipient and the environment
b. Emotional needs of the recipient and their rank in the organization
c. Emotional needs of the recipient and their preferred learning style
c. Emotional needs of the recipient and their level of training
A
Emotional needs of the recipient and the environment
18
Q
Performance rating error most common by far
A
Leniency
19
Q
Plans consisting of a set of broad principles that guide personnel in the accomplishment of general organizational objectives
A
Policies
20
Q
Task behavior
Relationship behavior
Maturity
A
Interplay situational leadership
23
Q
POSDCORB
Which activity is further broken down to procedural tactical and operational
A
Planning
24
Q
Performance rating error that results higher because the employee subscribes to the same opinions as the supervisor is
A
Personal Bias
25
Q
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ while generally thought of as primarily a responsibility of management, is a vital function of personnel on all levels A. Recruitment B. Staffing C. Morale D. Integrity
A
Recruitment
27
Q
Performance rating error that results in a skewed curve, with an excessive number of personnel rated in an upper range is
A
Leniency
28
Performance rating error when the rater groups all ratings for an individual at the high or low end of the scale is
Halo effect
30
4 readiness styles
Telling can do but insecure
Selling wants to do but not trained fully
Participating capable of doing but will not
Delegating capable and willing
4 readiness styles
31
Autocratic - is by book tyrant
Democratic - seek ideas from subordinates
Free rein played down role/ low morale/ not successful
Types of leaders
32
Outcome
Process
Pure eval vs realistic eval or
Realistic eval vs scientific realist
What are the two types of evaluation
33
The dominance of technology would be found in the ____________ function
Analysts
34
1. Real problem exist
2. Obtain facts
3. Evaluations and analyze fact
4. Logical conclusions
5. Decisions selected
6. Decisions communicated
Decision making
35
Set high standards of conducts and become role gaining respect and trust. Makes employees make decisions and handle situations.
Transformational leadership and empowerment (MLK)
36
```
What best describes the establishment of the formal structure of authority through which work subdivisions are arranged, defined and coordinated for defined objective?
A. Organizing
B. Directing
C. Coordinating
D. Planning
```
A. Organizing
37
Readiness 1 - 4
One supervisor can be highly effective in each situation as long as he can adapt his style to the needs of that situation.
Situational leadership
38
, POSDCORB break it down;
```
Planning
Organizing
Staffing
Directing
Coordinating
Reporting
Budget
```
39
Common failure of inexperienced supervisor
| Failure to delegate
Over supervisor or snoopervision
40
Women supervision
Gender stereotyping is primary source of stress for female officers. In 2000 13% were female, 7.3 percent were commanders
41
```
______________ is a strong motivating force in people.
A. Inspiration
B. Recognition
C. Morale
D. Ethics
```
Recognition
42
The process of dividing work involves both;
A. Analysis & synthesis
B. Analysis & research
C. Research & analysis
D. Analysis & statistics
Analysis and synthesis
43
Chapter 4
Theoretically, job connected problems result from a failure of ------ to provide adequate training.
A. Supervisors
B. Management
C. Commanders
D. Teachers
Management
44
True or False: The principle of unity of command applies to those who are commanded, not to those who command.
(A) True
(B) False
True
45
Which principle is referred to as the "law of use and disuse"
Principle of Repetition
46
The supervisor can effectively reduce his span of control by
(A) limiting subordinate access
(B) delegating work
(C) delegating responsibility
(D) insisting on accoun
Delegating work
47
Police Supervision;
Under which doctrine is a public entity now liable for the wrongful acts or omissions of its employees who are acting within the scope of their employment
A. Respondeat superior
B. Vicarious liability
C. Hackney practices
D. None of the above
A. Respondent supervisor
48
A high level of esprit de corps and morale will result in great efficiency. Best mark of leadership
Discipline
49
POSDCORB
| Putting a prepared plan into operation and following up with observation and inspection.
Directing
50
Leadership ability is not inherited No born leaders.
True
51
```
Subordinates are bound to obey lawful orders regardless of their feelings. Failure to do so will disrupt?
A. Orderliness
B. Smooth Operations
C. Discipline
D. Disobedience
```
B. Smooth operations
53
____________ ___________ relating to SOP's are useful as guides to personnel in activities such as incident reports
Procedural plans
54
Command presence
Military bearing cool calm collected in an emergency.
Look sharp
Act sharp
Be sharp
56
The supervisor is selected by
A citizens
B. Management
C subordinates
D colleagues
Management
57
What are merely arbitrary symbolic representations of something?
a. Orders
b. Words
c. Signs
d. Directives
Words
60
3 types of informants
Paid for their cooperation
Voluntarily civic duty
Offenders want leniency
61
Which of the supervisors basic responsibilities would be describe determining that rules are regulations have been followed ways?
Controller
62
Delegation is ____________ when the supervisor allows his subordinates todelegate upward more quickly that he learns to delegate downward.
(A) awkward
(B) done well
(C) haphazardly
(D) done poorly
Done poorly
63
Involves the application of incentives which encourage a certain positive pattern of behavior and attitude and contribute to the accomplishment of organizational objectives.
Motivation
64
Auxiliary service plans or those that implement normal operations such as -----
Recruiting staffing training
65
Communication between persons and groups involves:
a. Culture
b. Environment
c. Psychology
d. All of the above
All of the above
66
The performance rating method that results when the supervisor officer averages the rating of several individual appraisals is known as
Composite ratings
67
What are merely symbolic representations of something.
A orders
B. Words
C signs
D directives
Words
68
In the law enforcement agency,first-level supervisors are of special importance because of the great need for.
Teamwork
69
Plans designed to give guidance and direction to personnel in the performance of normal police activities
operational plans
70
The barrier which is concerned with semantic blocks is known as
Language barriers
71
Last one chapter 1
The common elements of supervision can be grouped under those activities that relate to
A. The direction of people and all it implies
B. Control and development
Of people
C the interpersonal relationships with people
D. All the above
All of the above
72
The best leaders make their jobs look easy they have fewer problem.
True
72
Motivation is the strongest inspiration.
Recognition
72
3 types of technology that has helped law enforcement identify and prevent criminal behavior
Social net map
Phone analysts
Video surveillance
73
Plans that implement normal operations (ex: recruitment of personnel, public & community relations activities, etc.)
Auxiliary planning
74
The rating error that usually results in justifying extreme rating
Central tendency
75
Performance rating standards - which is difficult to apply because of the abstract traits that are important in police work?
Numerical Standard
76
The meanings that emanate from what is perceived are known as:
a. Orders
b. Words
c. Signs
d. Directives
Signs
77
The process of dividing work involves
```
(A) analysis
(B) synthesis
(C) planning
(D) training
(E) all of the above
(F) A and B only
```
Analysis and synthesis
78
---- are plans providing specific guides to conduct and performance.
A. Operational plans
B. Procedural plans
C. Fiscal plans
D. Rules and regulations
Rules and regulations
79
Men obey due to fear
Yielding
79
Gets best results that costs the least in the elements of a leader.
Common sense
79
Management experts in praising techniques
One Minute Manager
79
```
Like planning, this function is a perpetual one.
A. Staffing
B. Directing
C. Organizing
D. All of the above
```
Organizing
79
What is the first step in gaining the respect and confidence of the people he leads.
Exemplifies by his personal conduct that which he demands from is subordinates
80
Friendliness, enthusiasm, energy, ambition, morale, intelligence, faith, verbal aptitude, courtesy, modesty
Leadership Characteristics
| Self appraisal-self appraisal
81
Art of influencing directing guiding and controlling others obtaining obedience confidence respect and loyal cooperation.
Leadership
82
The supervisor is responsible for keeping his supervisors informed through
Research
83
In the 5 steps of learning which shows the gaps of learning and shows learners progress
Test
84
```
Iannone
International Threats report that Boko Haram means "western ____________ is forbidden. It's primary goal at inception was the destruction and overthrow of the Nigerian government.
A. Terrorism
B. Education
C. Linkage
D. Fusion
```
B. Education
85
good communicators are not only accomplished with words but also with:
a. Training and teaching
b. Visions and goals
c. Motivation and rewards
d. tones and deeds
Toned and deeds
86
Performance rating error occurs when the one that usually results because of a policy requiring justification for extreme ratings
Central tendency
87
employee centered supvisorsProduction centered supervisor gain better results than
True
88
An individual is a composite of all his personal characteristics. Ever leader has the capacity to be a good supervisor.
Personality of a leader
88
Where crime series crosses agency boundaries
Linkage blindness
88
------ are well conducted meetings with subordinates that provide supervisors with an excellent opportunity for training
A. Workshops
B. Group discussions
C. Staff meetings
D simulations.
Staff meeting
89
Which of the following is considered to be the biggest problem of management?
a. Maintaining communication between subordinates and supervisors
b. training of subordinates by supervisors
c. Leading of subordinates by supervisors
d. All of the above
Maintaining communication between subordinates and supervisors
90
Which type of organizational leader will invariably produce a climate of
permissiveness?
(A) Autocratic Leader
(B) Democratic or Participatory Leader
(C) Free Rein or Laissez-Faire Leader
Free reign Lassiter fair
91
1. Desire to improve effectiveness and efficiency
2. A need to respond to the ever increasing demand for info for gov and external agencies
3. To assist with accountability and management
3 predominant driving forces of technology in police lives
92
To many supervisor advancement into a position of authority involves a considerable change in life style from being a follower to be a leader and requires a radical change in philosophy and thought process especially in this
Human Relations
93
The definition of
intelligence-data and information that have been evaluated, analyzed, and produced with careful conclusions and recommendations. ___________, then, is a __________ created from systematic and thoughtful examination, placed in context, and provided to law enforcement executives, with facts and alternatives that can inform critical decisions
Intelligence ; product
94
The Intelligence Cycle also provides a means of communicating and sharing intelligence among individuals and agencies through the _______________ process.
dissemination
95
Fusion centers support operations that protect __________________ and _______________in a given region, support major incident operations, support
specialized units charged with interdiction and investigative operations, and assist in emergency operations and planning
```
critical infrastructure
and
key resources (CIIKRs)
```
96
The Los Angeles Police Department has implemented
| the ___________ _______ aimed at developing a large database for all CIIKRs in the region
''Archangel Project,"
97
```
__________ ____________ _______________
Planning
Gathering and
Processing
Analysis and Production
Dissemination
Reevaluation
```
Suspicious Activity
| Processing Steps
98
There are four primary areas of responsibility within the Department of Homeland Security
Border security and transportation
• Emergency preparedness and response
• Chemical, biological, radiological, and nuclear countermeasures
• Intelligence analysis and infrastructure protection
99
______________
| encompasses the threat of and/ or use of violence to achieve a specific set of political objectives or goals.
Terrorism
100
____________, or "Party of God," is based primarily in Lebanon, Syria, and Iran
Hezbollah
101
______ ________are harms inflicted
on a victim by an offender whose motivation derives primarily from hatred directed at a perceived characteristic of the victim (e.g., the person's race, religion, ethnicity, gender, and/ or sexual orientation) . These crimes are particularly heinous because of their unique impact on victims as well as on the community
Hate crimes
102
The allocation of_________ ________________ according to the normal needs for their services by time of day, day of week, and area involves the simple matter of both computations and judgments based on experience.
field personnel
103
In the _____ ______, the supervisor gives initial orders
while heading to the scene, gets an assessment from the first responding officers, evaluates the scene for hazards, determines the need for additional assistance
Now phase
104
the _________ __________, the supervisor takes control and directs the response-he sets upperimeters, assigns responders to handle specific tasks, keeps higher command advised.
Scene phase
105
In the______ _____, the supervisor conducts debriefings and then evaluates all reports to determine the need for commendations, discipline, training, policy
changes
Future phase
106
The command post's location should provide a _______ ___________ for personnel and their
equipment as they arrive
staging area
107
One or more vehicle patrol units or foot patrol officers should be assigned to the_________ affected area and its perimeter as might be necessary for the
purpose of securing current field intelligence
Reconnoiter
108
When the supervisor assumes responsibility for directing police action to control anunusual occurrence, one of his first acts should be to _______________in performing the many tasks he cannot perform personally and to free him to concentrate
on directing the operation
appoint aides to assist him
109
The presence of an innocent victim in the barricaded premises complicates the matter because his safety must be considered, but the basic problem of taking the suspect into custody remains substantially ____ _____
the same
110
The period when
the _____ ______ occurs is the most critical because of the emotional tensions that are present-it is then that the danger of injury or death to the hostage is _______
initial seizure ; greatest
111
HOSTAGES
| The _____________ in charge at the scene must decide whether to accede to the demands or refuse to do so.
supervisor
112
HOSTAGES
| Refusal to allow the suspect to take the hostage from the scene probably will ______ ____ the danger to the hostage
not increase
113
HOSTAGES
Generally,____ ______ tactics have been proved to be the least effective course of action, especially when modern armor, gas equipment, concussion devices, and other weapons are available.
direct assault
114
As soon as a determination is made that a suspect has taken a hostage and barricaded himself in a structure, the supervisor should set into operation a _____ _____ to neutralize and arrest the suspect
tactical plan
115
This positive feeling of the hostage toward the
| hostage taker is sometimes called the ______ _______
Stockholm syndrome
116
The supervisor should talk with the suspect, preferably by ________. This type of communication generally tends to calm the suspect and be more effective rhan use of rhe natural voice or communication by amplifier or bullhorn
telephone
117
HOSTAGE
In those cases where the acts and threats of the suspect indicate that he realizes he cannot escape and that his intent may be to harm a hostage, ____ ____ ____ may berequired
positive direct action
118
HOSTAGE
Depending on the rype of structure to be
entered, an entry team consisting of __ to__ officers should be dressed in protective armor /masks and be equipped with a pry bar, sledgehammer or bartering ram, gas gun or cartridges smoke grenades, and concussion devices
three to flve
119
HOSTAGE
A cover team of__ officers should be selected and equipped with gas masks and other protective clothing. They and the officers of the entry team should be
thoroughly briefed
at least two
120
Civil disorder
| Squad members should be commanded to carry their batons in a ____ ____position
port arms
121
Civil disorder
When they have been arrested and moved quickly
to ___ ___, the probability that the disturbance will continue is greatly reduced. When a group loses its leader, the members often will lose their desire to resist further and will disperse on their own volition.
the rear
122
Civil disorder
| He(supervisor) may find it _________ to supervise the booking of prisoners and the preparation of routine reports
desirable
123
Major Civil disorder
During the critical initial period when units assigned to routine field duties first respond to the scene of the disturbance, ____ ______ bears the brunt of the responsibility for directing their activities
the field supervisor
124
Major Civil disorder
If sufficient control personnel are present, the supervisor may employ the tactic of dividing them into two or more squads and attacking the crowd from ___ ___ simultaneously
two directions
125
Major Civil disorder
| A pincer movement, in which the crowd is attacked from the ___ and____ _____, may force it to escape to the rear.
front and both
| flanks
126
Major Civil disorder
A flanking maneuver, in which the crowd
is attacked from the ____ and___ ___ ___, will usually force the group to disperse to the opposite flank.
front and from one flank
127
An attack from the rear and front of the crowd may force dispersal to the flanks but may permit hostile units to regroup and attack the police from the rear ;______ ____ may force the crowd to fight because there is no other option
the bottling effect
128
Only that amount of force should be exerted in dispersing the group or making arrests that will enable the control personnel to achieve their ______
Only that amount of force should be exerted in dispersing rhe group or making arrests
that will enable the control personnel to achieve their objectives
129
The supervisor should withdraw his forces when the odds are overwhelmingly against the police and the danger of _______ or ____ ___by the mob makes his position untenable.
encirclement or flank attack
130
The strategy of establishing a _____ around the perimeter of the affected area and withdrawing police from the interior has been tested and generally has failed.
control
131
________ follow-up units can be used as an effective deterrent for this purpose. Units manned by__ officers can usually disperse small isolated groups that reform
Mobile ; four
132
Strike disputes
| The supervisor should direct his personnel to disregard minor acts that might best be handled by the _____ ______.
picket captain
133
The field supervisor is ________confronted with an occurrence of a disaster.
occasionally
134
Rating Failures
______________ of supervisors to the need for accuracy in rating can damage the effectiveness of the system, as can the failure of the administrators of the organization to support the program actively, since their passivity will discourage the raters below and
cause them to lose interest in the program.
morale suffers
Indifference
135
Rating Failures
When they view their rating reports and see their defects being made a matter of formal record, they often become hostile and resentful. The marginal employee is usually the most vociferous and may attempt to embarrass his superiors by accusing them of
prejudice.
Employee Pressures
136
Rating Failures
Experience has shown that some supervisors will go so
far as to change unjustifiably their raring reports on an employee if his complaints are loud enough.
Employee Pressures
137
Rating Failures
When standards of measurement of employees are not consistently applied from unit to unit or when difficulties are encountered in attempting to compare ratings from
several divisions of the organization, the deficiencies can usually be traced to
lack of
training or a failure
Failure to Train Raters
138
Rating Failures
These deficiencies
are perhaps the greatest source of complaints about administration of the system.
Failure to Train Raters
139
Failure to Train
| _______, inaccurate methods affect every person in the organization because each one rates or is rated
Slipshod
140
Rating Failures
Experience has shown rhar abridged versions of rating scales devised to economize on time ar rhe expense of accuracy have been responsible for a high percentage of failures
Rating Shortcuts
141
The _____ _____ _____ involves the collection of objective data about an employee's performance, which can be used as a basis for more effective performance ratings.
critical incident technique
142
_______ and ______ advice that there should be separate forms for different assignments? Just as a probationary officer's evaluation form must differ from a
supervisor's form, a detective should be evaluated on different criteria from a staff officer.
Oettmeier and Wycoff's
143
Rating Standards
This method of "ranking" or _______ ratings is still widely used and ranks employees from highest to lowest in the unit or on the basis of most valuable to least valuable
"scaling"
| Employee Ranking
144
Rating Standards
the supervisor is forced to make meticulous appraisals of his subordinates or risk the danger of hurting morale and being accused of arbitrariness or favoritism.
Employee Ranking
145
Rating Standards
the greatest, average, or least value to the organization, smaller organizations where the varying capabilities of employees are generally known and usually agreed on by raters, In large organizations, raters are limited by their own past experiences
Representative Employee Standard
146
The rater is instructed to decide in his own mind the attributes, professional qualities, and performance of the ideal employee performing a similar function
to that of the employee to be rated and make the rating in comparison with this standard.
Ideal Employee Standard
it is of utmost importance that all raters apply
them uniformly or the system will not yield reliable results
147
Dale Carnegie made a fortune by teaching people how to get someone to do what they want.
Whatever this approach is called- ___________ or the _________- it can bring excellent results when applied sincerely, with common sense, and with good intentions
the charm school approach or the democratic method
148
The allocation of field personnel according to the normal needs for their services by time of day, day of week, and area involves the simple matter of both ______ and_______ based on experience
computations and judgments
149
Usually, _______ ________ will designate whether the uniformed field supervisor or a supervisor of investigators, who may be present, is in charge of the operation. Sometimes both may believe they have this responsibility.
organizational rules
150
Residential Search Patterns
Teams should be instructed to start their search of a residential area from the ___ ___ ___ ____ nearest the scene and work outward
end of the
| block
151
Open-Area Search
Officers and volunteers available for the search should be organized into search lines in rough terrain. They should be instructed to walk from ____ to_____ _____apart, depending on the nature of the ground to be covered
three to ten yards
152
Wanted Persons
_______ communications can be used effectively
to brief responding units as the need arises
_________police efforts may result in gaps in search
patterns, and the suspect will almost certainly exploit them to make good his escape
Car-to-car
| Disorganized
153
One strategy is an ____ ______ from the perimeter of the area. In a small, compact residential area, appropriately armed personnel should be directed to search inward from the perimeter in teams of ___________ officers.
inward search
| three or more
154
The second strategy available is to search ________from the center of operations
toward a guarded perimeter. If the suspect is moving ahead of the searchers, he will be forced into the hands of personnel guarding the perimeter
outward
155
____ ____ _____ is designed to guide police protective measures when information specific to a particular sector or geographic region is received.
It combines threat information with vulnerability assessments and provides communications
to public safety officials and the public.
The Homeland Securiry Advisory System
156
When conditions in the learner's environment are such that they establish in him an______ ____to learning, he is said to be in a state of readiness to learn. The teacher's efforts in establishing such favorable conditions are of vital importance to the learning
process.
attitude favorable
| pleasant
157
When the learner is in a state of mental readiness in a ________ _______, efficient learning is possible. The effect of his success in learning is a pleasurable sense of satisfaction.
favorable environment
158
Which function involves not only putting a prepared plan into operation but also following through with observation and inspection to determine that the work ordered was actually and properly done?
a. Directing
b. Organizing
c. Staffing
d. Coordinating
Which function involves not only putting a prepared plan into operation but also following through with observation and inspection to determine that the work ordered was actually and properly done?
a. Directing
b. Organizing
c. Staffing
d. Coordinating
159
```
Perhaps no function of management is more important than that of __________________ of human effort to ensure unity of action not only between individuals but also between organizational units. This activity must occur at all levels to prevent disharmony.
Consolidation
b. Coordination
c. Cancellation
d. Control
```
Control
160
While the structure poses unique managerial challenges, a task force can often be very effective in addressing a specific problem.
b. Task forces can be very effective because they are highly focused on coordinated effort.
c. Their inherent violation of the unity of command principle causes them to get bogged down over time
task forces
161
The focus of an ______ _______ subsystem is on authority, structure, and responsibility within the organization.
administrative subsystem
162
A policy manual is worthwhile as a guide for personnel to apply to ___ facets of police operations
all
163
___________________ is the establishment of the formal structure of authority through which work subdivisions are arranged, defined, and coordinated for the defined objective.
Organizing
164
When the workers are both unable to do the job and unwilling to try,
the leader uses Leadership ______, which is high in task behavior but low in
relationship behavior.
Readiness Style 1.
| telling
165
When the workers are unable to do the job but are willing or confident,
the leader uses Leadership___ , which is high in task behavior and
high in relationship behavior.
Readiness Style 2.
| (selling)
166
When the workers are very capable bur are unwilling or insecure, the
leader uses Leadership___ , which is low in task behavior and high
in relationship behavior.
Readiness Style 3 (participating)
167
When the workers are very capable and very willing,the leader uses
Leadership ______, which is low in task behavior and low in relationship
behavior.
Readiness Style 4. (delegating)
168
(1) the amount of guidance
and direction (_________) a leader gives; (2) the amount of socio-emotional support
(________) a leader provides; and (3) the readiness (_____') level that followers exhibit in performing a specific task,
task behavior
relationship behavior
'maturity'
169
The commonly recognized basic human _____ are the wish for security, based on fear, apprehensiveness, and avoidance; the drive for response, derived from love, friendship & affection; the wish for recognition, gained from status, prestige, and social approval;and the _____for new experiences, including curiosity, adventure, and the craving for excitement.
Drives
| wish
170
The fundamental ____ that the individual strives to fulfill will be found in the
lists prepared by most authorities. (1) affection, acceptance, and security; (2)
sense of personal adequacy; (3) recognition as a personality; (4) opportunity for accomplishment; (5) opportunity for independence; (6) opportunity to obtain new
experiences;(7) opportunity to possess something or someone.
Satisfactions
| opportunity
171
Adair lists the basic psychological needs of an individual as a feeling of security, a sense of
adequacy, a sense of self-esteem, and a sense of social approval. These have a vital bearing on the behavior of individuals.
Needs
| sense of
172
A-DIME
Review all relevant information and documentation;
verify problem areas; review options
Analysis
173
A-DIME
Meet with employee; gain input; generate strategies;
discuss consequences; set goals and timelines; end
on positive note
Develop a Plan
174
A-DIME
Initiate action plan; remind employee of your
availability
Implement
175
A-DIME
Hold follow-up meetings with employee; compare
progress to goals; make course corrections as
needed; document
Monitor
176
A-DIME
Assess performance improvement; document progress;
commend and praise improvement; institute positive
progressive discipline for failure as agreed
Evaluate
177
All types of______ will work with varying degrees of success if the conditions are
favorable and the situation permits a particular approach. The selection of the right
approach for the right situation is the key to skillfulleadership
leadership
178
A high level of discipline in its broadest sense in an organization is perhaps the ___ ____
of good leadership.
best mark
