I/O

Question 1

Developing criterion measures to evaluate
Want it not affected by

Most important validity is

For subjective criterion measures there are known issues
Biases: halo leniency central tendency and strictness

Answer 1

criterion contamination (when reater knows performance on predicter effects how rate on the criterion) – this then can inflate the predicters criterion related validity coefficient

Construct validity

Halo: judge all based in one attribute

Question 2

Frame of reference

Answer 2

How to overcome reater biases

Question 3

Personnel Psychology

Personnel specification

Answer 3

Evaluation selection of employees
Who can best do a job given the job description given the job analysis

Best way to test criterion and predictor

Question 4

Critical incidents

Answer 4

Specific behaviors to rate employees on that reflect job performance

Question 5

Personnel comparison systems
Rank ordered
Paired comparison system
Forced distribution

Advantages

Answer 5

Best to worst
Each compares to every other worker in pairs (somewhat impractical)
Ech worker in a limited number of categories based on normal distribution (10, 20, 40, 20, 10)

Reduce central tendency biases, strict, leniency

Question 6

Name one Absolute rating measures

And one subjective measure

Answer 6

Critical incident technique

Subjective measure: behaviorally anchored rating scale or BARS

Question 7

BARS behaviorally anchored rating scale

How does it compare to Lickart scale?
Disadvantage?

Answer 7

Develop several independent measures of job behavior ( knowledge, relationships with coworkers)
ID anchors or critical incedents
Rank behaviors from most to least important

Not choosing a number but rather a specific behavior - less subject to raters biases - disadvantage is takes time to develop and is very specific only to job developed for

Question 8

Incremental validity or functional utility

Important coefficient is —?

Selection ratio

Base rate

Answer 8

Selection of workers
Increase in decision making ability by using predicter (if previous success rate is 50% and new predicter goes up to 70%, count as .20)

Validity coefficient
Selection ratio - openings to applicants - want LOW (many applicants per opening)
Base rate - % performing well without predicter (best incremental when close to 50% otherwise already selecting very well or very poorly)

Question 9

Predictors
Validity for predicting success
Bio data - among best predictors However, depends on what?

Answer 9

Depends on the items included on application so need to use an empirical approach or other approach to select bio data of interest

Question 10

Trainability test

Situational tests

Answer 10

Work sample when applicant does not have experience per se bit want to see if would benefit from tarainimg - great validity for some jobs if sample can be well defined

Situational = role play

Question 11

In basket test

Realistic job preview

Answer 11

Documents similar to real - rates on productivity and skill

To prevent unrealistic views of the job to guard against turnover

Question 12

Assessment centers are different how?

Answer 12

Incorporate many different predictors including everything talked about previously

Research shows very good predictor BUT some question criterion contamination

Also expensive to run

Question 13

Job nterviews

Answer 13

Most used but generally poor predicter of success

• superficial
• impressions occur very early and are hard to change
• contrast effect

Training helps as do panel interviews esp when Rach individually evaluate and discuss after
Also structured interview better esp when based on job analysis

Question 14

Wonderlich and Otis

Answer 14

Employment intelligence tests

Cognitive tests are the most valid across job settings
Validity increases as complexity of job increases

Question 15

Mmpi -2 TAT 16PF epps coo

Contextual performance

Answer 15

Personality tests OK when measure specific traits that have been linked to job demands
Consciousness is highly important

Effort, enthusiasm

Question 16

Strong Campbell inventory

Cooter survey

Answer 16

Idea is that if interests match those of successful job holders than good fit
NOT TRUE - lowest validity coefficient

Does predict job choice and satisfaction and persistent

Question 17

Multiple regression

Multiple cutoff method

Multiple hurdles

Answer 17

Scores weighted and added to create a criterion score

Non compensatory

One at a time hurdles

Question 18

Uniform guidelines and adverse impact

Bfoq

Answer 18

Employment no discriminatory for all process for selecting promoting or placing

Use of a selection technique and subgroup
80% or 4/5 role - can still use IF can show there is good reason - bonified occupational qualification

Question 19

Differential validity

Answer 19

Criterion is valid for one group but not valid or less valid for other group
Validity coefficient differs
This is quite rare and affects the majority about as often as the minority

Question 20

Unfairness

Answer 20

Members of one group consistently score less well but job reforms de is equal
Different cutoff scores can fix

Question 21

Needs analysis or assessment
Designing program
-identical elements
Evaluating
-formitive (internal opinion real time)
-summative (after for effectiveness)
-cost effectiveness

Answer 21

Training programs development

Needs - organizational analysis -do we need raining? Operations analysis what needs to be done to perform the job
Person analysis - what knowledge skills need to acquire

Question 22

Holland and Super

Answer 22

Creed coubseling

Holland - personality (realistic, investigative, artistic, social, enterprising, conventional)
RIASEC

Super - stages in vocational development
Self concept; stages( growth, exploration, establishment, maintainable, disengagement)
Life cycle rainbow

Question 23

Scientific mqnagement Frederick Taylor

Answer 23

turn of the century
Workers value money most
Best to use a piecemeal system

Question 24

Human relations model

Answer 24

20s and 30s
Informal work group norms override organizational goals in productivity
Need for supervisors and relationships

Question 25

Hawthorne

Answer 25

Research on human relations model Environmental changes - any change increases productivity due to attention and novelty Social reinforcers and work environment not just pay important

Question 26

McGregor 1960s | Theory x and theory Y

Answer 26

Managers X similar to scientific management (workers hate work and will avoid it, control and coerce) Y human relations (conditions that encourage self direction and personal goals, workers do seek responsibility, ego needs are mat important) - higher productivity Self fulfilling prophesy

Question 27

Ochoa and Jagger | Theory a and theory j and theory z

Answer 27

American versus Japanese and then best of both Z: (a) individual responsibility (J) consensual decision making, slow promotion, and holistic knowledge of the company (Middle ground) long term w/company and moderately specialized path

Question 28

Total quality management TQM

Answer 28

Changes is culture and job character - Japanese Advocating teamwork and reduced ratio of managers to non managers Cooperation Cross train workers, work on whole product for big picture

Question 29

Feeders contingency lpc | Situational theory

Answer 29

Structure and routine = directive leadership Less structure with flex - flexible leadership Best depend on the situational lPC relationship important when task permits leader input Situational-Maturity of workers

Question 30

Transformational leaders | Transactional leaders

Answer 30

Change and motivation - higher ideals | Maintaining stability with reward and punishment

Question 31

Autocratic Democratic Liaise fair

Answer 31

As expected Democratic subordinate we most motivated and creative and work more when leader is absent Autocratic aubordinares have higher productivity when routine and leader is present

Question 32

Organizational development OD

Answer 32

``` Whole organization Systems approach Humanistic philosophy Supper of management Relationships Change catalyst Long term process ```

Question 33

Quality of work life (qwl) Quality circles (form of qwl) Process consultation

Answer 33

Humanize the job Worker satisfaction and motivation esp lower level Qc small group discussions Observe and change dynamics - observer shares observations to improve worker behaviors like communication conflict and roles

Question 34

Job motivation Maslow Hirsbergs 2 factor theory - job enrichment

Answer 34

5 basic needs After a need is satisfied, no longer motivates behavior - no research support in this context Motivators and hygiene factors - research supports Recognition (self esteem and self realization) Vrs extrinsic (salary and coworkers) Poor hygiene = job dissatisfaction but presence does not lead to satisfaction Vice versa

Question 35

Job enlargement Loches goal setting theory - management by objectives MBO

Answer 35

Meaningfulness depends on number of tasks But does not have a meaningful effect on job satisfaction and motivation If sets and accepts goal = motivator Specificity, moderately challenging, accept, feedback Good research but works best with low education and low need for achievement

Question 36

``` Job satisfaction Age Occupational level Skill use Pay (fairness) equity ```

Answer 36

Age - satisfaction increases Level - s goes up Skill use s up Pay and s is complex other factors blur and sence of fairness - related to performance and what we think others are making

Question 37

Correlates of job satisfaction

Answer 37

Moderate and negatively with absenteeism and turn over Positive but weak correlation with performance Physical and mental health

Question 38

Engineering psych and work schedules Compressed work week Shift work Flextime

Answer 38

Compressed 40 hrs in 4 days, etc - low absentism up satisfaction but productivity the same or lower if fatigue Shifts - night is less productive and up accidents - but rotating is the worst