I Have To Talk To My Wife/husband Flashcards
What should I do if I need to talk to my spouse?
You should acknowledge their need to discuss it with their spouse.
“I totally understand. You have to make sure it makes sense. Happy spouse, happy house.”
What question should I ask when they run it by their spouse?
Ask if it would be the price or the service they would be most concerned about.
“Now when you run it by [him/your spouse] - would it be the price or the service they would be most concerned about?”
How can I acknowledge their concerns?
You can simply say, ‘Yeah - I get it.’
How do I resolve concerns about price?
Explain that you get what you pay for and emphasize the quality of service.
“The reality is that you get what you pay for. We actually pride ourselves on not being the cheapest service provider around because it means that we don’t cut corners.”
What should I say about service quality?
Highlight the benefits of ongoing coverage in the service plan.
“You know, that is actually the best part about it. A lot of our customers love the ongoing coverage the service plan comes with, because it gives you access to services whenever needed.”
