Human Resources Year 10

Question 1

What is Human Resources (HR?)

Answer 1

The business function that manages employees including recruitment, pay and training

Question 2

What is Gross Pay?

Answer 2

Pay before any deductions are taken out

Question 3

What is Net Pay?

Answer 3

Pay after deductions have been taken out

Question 4

What are deductions?

Answer 4

Items that are taken out of someone’s pay, like income tax and national insurance

Question 5

What are voluntary deductions?

Answer 5

Items the employee chooses to have taken out of their pay like pension and charity payments

Question 6

What is a statutory deduction?

Answer 6

An item that is taken out of the pay by law passed by government such as income tax and national insurance

Question 7

If weekly pay is £500 and income tax is £100 and National Insurance is £50, how much is gross pay?

Answer 7

£500, gross pay is before any deductions

Question 8

If weekly pay is £500 and income tax is £100 and National Insurance is £50 and pension is £50, how much is net pay?

Answer 8

£300 (500-100-50-50)

Question 9

Name 6 stages in recruitment and selection

Answer 9

1. Write a job description, 2. write the person specification, 3. advertise the job, 4. shortlist applicants, 5. interview, 6. appoint

Question 10

What is job enrichment?

Answer 10

Increasing the responsibility and independence of an employee to increase their motivation and productivity

Question 11

What is job enlargement?

Answer 11

Increasing the number of tasks that an employee does so that work is less repetitive and the workforce is more flexible

Question 12

What is job rotation?

Answer 12

Changing the tasks that employees are doing at regular intervals to improve motivation and productivity as work is less repetitive

Question 13

What is empowerment?

Answer 13

Giving employees more skills, resources, authority, opportunity in their job roles to increase motivation and productivity

Question 14

What is a trade union?

Answer 14

An organisation that represents a group of employees around worker’s rights. The undertake negotiations, mediation and collective bargaining.

Question 15

What is Collective Bargaining?

Answer 15

Where a trade union represents employees as a large group to give employees a louder voice together.

Question 16

Name 5 different training methods

Answer 16

on the job, off the job, shadowing, e-learning, job swap, reading assignments

Question 17

What law applies to pay, recruitment and selection?

Answer 17

Equality Act 2010

Question 18

On what grounds might a business discriminate?

Answer 18

Gender, Age, Religion, Disability (GARD)

Question 19

How does a business decide which is the most appropriate method of training to use?

Answer 19

Cost (including time off, venue, trainer), Complexity of the training (onsite equipment/customers needed), demonstrations needed or not

Question 20

What sort of things are covered in Induction Training?

Answer 20

Health and Safety, Holiday booking, dress code

Question 21

What is PAYE?

Answer 21

Pay as You Earn is a form of tax paid to government

Question 22

What term is given when a business has lots of layers of authority?

Answer 22

Tall

Question 23

What term is given when a business has few layers of authority?

Answer 23

Flat

Question 24

What is the Span of Control?

Answer 24

The number of employees one person directly supervises

Question 25

What is the Chain of Command?

Answer 25

The number of layers of authority from one person to the next

Question 26

What term is used to describe when a task is trusted to another person?

Answer 26

delegation

Question 27

What is a subordinate?

Answer 27

An employee who works under the authority of their supervisor

Question 28

What is the difference between a permanent and temporary worker?

Answer 28

Permanent workers do not have an end date in their work contract while temporary workers have an end date

Question 29

What effect does permanent or temporary working contracts have?

Answer 29

Greater/lesser flexibility to employers Greater/lesser motivation and security to employees

Question 30

What is the difference between a full time and part time worker?

Answer 30

Full time workers work more than 35 hours per week, part time workers can work any hours up to 35

Question 31

What effect does full time or temporary working contracts have?

Answer 31

Greater/lesser flexibility to employers Greater/lesser motivation and security to employees

Question 32

Why does a business recruit?

Answer 32

Replace employees Business grows Skills gap

Question 33

Why does a business have an organisational chart?

Answer 33

Improve communication and clarify job responsibilities

Question 34

Name 6 ways a business communicates

Answer 34

letters, emails, phone, meetings, social media, noticeboards

Question 35

What is meant by internal recruitment?

Answer 35

A business promotes or moves an existing employees into a new role

Question 36

What are the advantages and disadvantages of internal recruitment?

Answer 36

Cheaper because no advertising costs and the skills of the employee are already known but it does not bring in new ways of thinking

Question 37

Name 3 non-financial methods of motivation

Answer 37

praise, award schemes, the working environment

Question 38

Name 4 financial methods of motivation

Answer 38

pay, bonuses, profit sharing, fringe benefits

Question 39

What is profit sharing?

Answer 39

When employees are rewarded for a business’ success by receiving part of the profit made

Question 40

Give 2 reasons why motivation is important to a business?

Answer 40

1.improved employee productivity (which reduces labour costs) 2.improved employee retention (when people leave it increases recruitment costs)

Question 41

Give 3 different training methods

Answer 41

Induction, on-the-job and off-the-job training

Question 42

Give 4 reasons why a business train their workers

Answer 42

Improve productivity Improve customer service Improve motivation and retention Skills shortage

Question 43

What is employee retention?

Answer 43

The number of employees that stayed on (did not leave) in the organisation.