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Business Studies > Human Resources > Flashcards

Human Resources Flashcards

1
Q

Define human resource management

A

The management of the total relationship between an employer and an employee.

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2
Q

What are the advantages of outsourcing the HR function?

A
  • Cost savings on recruitment and training
  • Access to specialised expertise
  • Improved compliance with regulations
  • Increased efficiency and productivity
  • Scalability and flexibility in HR functions
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3
Q

What are the disadvantages of outsourcing the HR function?

A
  • Loss of control over HR function
  • Potential confidentiality risks
  • Cultural misalignment with organisational values
  • Communication challenges with outsourced providers
  • Dependancy on external vendors
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4
Q

Define contractor

A

An external provider of services to a business. It may be an individual or a business.

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5
Q

What are the advantages of domestic contractors?

A
  • Allows firms to focus their resources on essential business activities, leaving some of the detailed support or compliance related activities to experts.
  • Fresh ideas and perspectives such as leadership development.
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6
Q

What are the types of global contractors?

A

Process outsourcing
Project outsourcing

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7
Q

What is process outsourcing?

A

Outsourcing of repetitive, easily measured and documented work.

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8
Q

What are some examples of process outsourcing?

A

Recruitment, Payroll, customer complaints

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9
Q

What are some examples of project outsourcing?

A

HR, research, IT

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10
Q

What are the advantages of global contracting?

A
  • Reduce costs
  • First step towards operating in a new market
  • Expand capacity/flexibility
  • Access new networks
  • Access experts
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11
Q

What are disadvantages of global contracting?

A
  • Difficult to control the quality and reliability of the service
  • Cultural differences
  • Security issues
  • Lack of remedies for breach of contract or other legal matters under foreign legal systems.
  • High labour turnover (call centres)
  • Decline in quality (replacing high quality staff)
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12
Q

Define stakeholders

A

Any individual or group that has a common interest in or is affected by the actions of an organisation.

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13
Q

What are the stakeholders that influence HR?

A

Employers
Employees
Employer associations
Unions
Government organisations
Society

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14
Q

What are employer associations?

A

An organisation that represents and assists employer groups. They are usually respondents to the awards covering the employees of their members, and covering employers in the same or related industry.

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15
Q

Define unions

A

An organisation formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and working conditions of their members.

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16
Q

Define employment contract

A

A legally binding, formal agreement between employer and employee.

17
Q

Define common law

A

Law developed by courts and tribunals.

18
Q

Define equity

A

The provision of equal opportunities for all employees to gain access to jobs, training and career paths.

19
Q

What is on the minimum employment standards?

A
  1. Maximum weekly hours of work
  2. Requests for flexible working arrangements
  3. Parental leave and related entitlements
  4. Annual leave
  5. Personal/carer’s leave and compassionate leave
  6. Community service leave
  7. Long service leave
  8. Public holidays
  9. Notice of termination and redundancy pay
  10. Provision of a Fair Work Information statement
20
Q

What is the current minimum wage rate?

A

$24.10 per hour

21
Q

Define award

A

The legally enforceable minimum terms and conditions hat apply to a business of industry.

22
Q

Define individual flexibility agreements

A

Allow an employer and an employee to come to an agreement that varies the modern award or enterprise agreement to address their individual circumstances.

23
Q

Define enterprise agreement

A

A collective agreement made at a workplace level between an employer and group of employees about terms and conditions of employment.

24
Q

What are the 3 types of enterprise agreements?

A

single enterprise agreements

multi enterprise agreements

Greenfields agreements

25
Q

What is the better off overall test?

A

Requires that each of the employees to be covered by the agreement is better off overall than under the relevant modern award.

26
Q

What is an individual contract?

A

When an employer and an individual employee covering pay and conditions.

27
Q

What are the other employment contracts?

A

Individual common law employment contracts

Independent contractors

Contracts for casual work

Part time contracts

28
Q

Define independent contractor

A

Often known as a consultant or freelancer, independent contractors undertake work for others; however they do not have the same legal status as employees.

29
Q

What is a casual employee?

A

An employee in an employment that is short term, irregular and uncertain; they are not entitled to paid holiday or sick leave.

30
Q

What is workers’ compensation?

A

A range of benefits to an employee suffering from an injury or disease related to their work. It is also provided to families of injured employees.

31
Q

Define discrimination

A

When a policy or practice disadvantages a person or group of people because of a personal characteristic that is irrelevant to the performance of work.

32
Q

Define grievance officer

A

A person within an organisation who is trained to conduct a formal investigation when a person has made a complaint about a workplace issue.

33
Q

Define equal employment opportunity

A

Refers to equitable policies and practices in recruitment, selection, training and promotion.

34
Q

Define affirmative action

A

Measures taken to eliminate direct and indirect discrimination, and for implementing positive steps to overcome the current and historical causes of lack of qual employment opportunity.

Business Studies (5 decks)

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