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Business Conponant 1 > Human Resources 1 > Flashcards

Human Resources 1 Flashcards

1
Q

State 3 common HR values?

A

ensure human resources are employed cost effectively
minimise staff turnover
pay rates should be competative but not excessive
make best use of employee skills

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2
Q

Outline 3 activities of the HR department?

A

recruitment and selection
review pay, rewards, and working conditions for employees
manage communication with staff
organise employee training and appraisal

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3
Q

Define the term flexible working

A

has an agreed number of working hours and made up of core hours that must be worked

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4
Q

Outline three methods of flexible working

A

working from home
job sharing
flexible hours
part time

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5
Q

Define zero hour contracts

A

means the employee has to be available to work but is not guaranteed work

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6
Q

Define remote working

A

all working tasks are fulfilled by working at home

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7
Q

define hot desking

A

when employees share communal computers and desks instead of being individually allocated a workstation

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8
Q

define temporary staff

A

employment for a specific period of time

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9
Q

define job sharing

A

means two people share the same job often on a 50/50 split

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10
Q

define multi skilling

A

involves a workforce being able to train their workforce to work effectively across a wide range of tasks

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11
Q

state 2 advantages of flexible working for the employer

A

employees are likely to work better and have higher productivity as they are more motivated
benefits them if staff can be moved around the department to complete other jobs

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12
Q

state 2 advantages of flexible working for the employee

A

allows employees to develop work patterns that suit their own lifestyles
less stress juggling work and home
can work to personal preference
easier to arrange appointments

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13
Q

state two disadvantages of flexible working for the employer

A

extra cost of training if part time /job sharing
more staff to manage
more difficult to organise training and communication

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14
Q

state two disadvantages of flexible working for the employee

A

lower pay but fewer hours if part time/ job sharing
temporary contracts provide less security
may not feel the same sense of belonging

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15
Q

state two ways technology has enabled more flexible working

A

provides remote access to all the data and applications employees need to do their jobs

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16
Q

define the term workforce planning

A

the process of calculating the number of employees a business needs in the short term and the long term including the number of workers and their skills and matching employees to the business’ requirements

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17
Q

outline the four steps in workforce planning

A

1) cooperate objectives set HR needs
2) analyse existing workforce
3) assess future needs ( demand for Labour)
4) identify gaps in the workforce

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18
Q

state three costs of workforce planning

A

must be supported by sufficient financial resources for it to be effective
every desision of the workforce plan has cost implications
must be consistent with corporate objectivbes
external factors may lead to changed plans
based on forcasts and estimates

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19
Q

state three benefits of workforce planning

A

cuts costs by ensuring too many or not enough staff have been recruited
improved communication
helps a business achieve its corporate objectives by ensuring a business has a workforce of the right size with the right skills,

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20
Q

outline 4 aspects that affect workforce planning

A

business objectives
labour market changes
demographic change
social change

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21
Q

outline three impacts of workforce planning aside from eliminating surprise

A

smoothing out business cycles
identify problems early
preventing problems
taking advantage of opportunities

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22
Q

define the term recruitment

A

the process of identifying the need for new employees, defining the job and the appropriate workforce

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23
Q

state the 6 stages of the recruitment process

A

job analysis
job description
person specification
job advert
shortlisting
interview

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24
Q

state three reasons why businesses may need to recruit staff

A

business expansion
existing employees leave
business needs employees with new skills
business is relocating

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25
what is meant by job analysis
it identifies a gap in the workforce using business planning
26
outline the difference between job description and personal specification
job description sets out the purpose of the job whereas person specification sets out the details of the person required for the job role
27
outline the difference between internal and external recruitment
internal recruitment is when the business recruits internally through promotion and someone being recruited who is already in the business whereas external recruitment is when the recruitment process is taken outside of the business and someone completely new is brought in
28
outline two advantages to the business of using internal recruitment
quick easy people are already familiar on how the business operates provides opportunity for promotion which can be motivating already known by managment
29
outline two disadvantages to the business of using internal recruitment
limits the number of apllicants no new ideas creates other vacancies cause resentment
30
outline two disadvantages to the business of using external recruitment
longer process more expensive selection process may be ineffective
31
outline two advantages to the business of using external recruitment
new ideas larger pool of workers of which a candidate can be selected people have a wider range of knowledge
32
outline the role of an employment agency
provides a link between the employer and employee and charge a fee for the service
33
state two advantages and disadvantages of interviews
pros: allows the business ti gather more information from the candidate interviewer is able to assess the candidates communication and interpersonal skills cons: can be biased time consuming interviewers make up their mind about a candidate very early on
34
state two advantages and disadvantages of testing
pros: provides evidence that candidates posseesses the skills needed for the job can be quick and efficient avoids danger of biased desisions cons: no test can gtest all the skills for the job the skills tested may not be important for the job role some candidates may not perform well under pressure
35
state two advantages and disadvantages of work trials
pros: its risk free you know the candidate is committed there are no wage costs very little paperwork and its cost free cons: its unfair for the individual to have to do a days work and not be paid risk of exploition
36
define the term training
the process of increasing the knowledge and skills of the workforce to enable them to perform their jobs effectively
37
38
outline why induction training is important
as it enables a new recruit to become productive as quickly as possible
39
state three examples of on the job training
mentoring job rotation in house corse
40
outline two advantages of on the job training
most cost effective as the business doesnt need to pay travel expenses employees are actally productive opportunity to learn
41
outline two disadvantages of on the job training
quality depends on the ability of the trainer learning enviornment may not be conductive potential disruption to production
42
state two examples of off the job training
vocational courses distance and e learning
43
state two advantages of off the job trianing
wider range of skills or qualifications can be obtained can learn from experts employees can be more confident when starting the job can provide more conductive learning
44
state two disadvantages of off the job training
more expensive lost working time new employees may still need some induction training employees now have better skills and could leave for better jobs
45
describe what an apprenticeship involves
combines practical training in a job with study
46
describe 3 advantages of training
improves productivity employees can improve their knowledge and skills and so they can undertake a wider range of skills increased job satisfaction
47
describe three disadvantages of training
disruption costly difficult to measure
48
whats the purpose of psychometric testing
examines traits and characteristics of a candidate
49
whats the purpose of aptitude testing
how well a candidate can cope when faced with a given situation
50
whats the purpose of attainment testing
examines an individuals ability to use specific skills they have acquired
51
state two reasons for a rise in apprenticeships
possibility of permanent employment if the apprenticeship is successful remuneration can be less than minimum wadge
52
define the term appraisal
is the process of evaluating the usefulness of the employee to the business
53
state the 4 types of appraisal
supervisors self appraisal peer appraisal 360 degrees appraisal
54
outline 3 benefits of apprasil to the business
can improve performance identify training needs identify promotion potential provide information for human resources planning
55
give 5 benefits of having a motivated workforce
improves productivity improves quality reduces absenteeism good reputation improved industrial relations
56
outline the difference between financial and non financial motivators
financial motivators involve monetary rewards whereas non financial dont and provide physiological benefits
57
two advantages and disadvantages of piece rate
pros: can result in increased productivity helps to keep wage cost under control cons: output could increase at the expense of quality low quality products can result in increased scrap
58
two advantages and disadvanatges of performance related pay
pros: there is a direct link between performance and rewards which can be motivating can increase productivity and quality cons: rewarding individual employee could discourage team work many disputes on how performance is measured
59
two advantages and disadvantages of profit sharing
pros: should improve the employees loyalty to the company employees have a vested interest in the sucess of the business employees are more likely to be flexible cons: share may be too small employees may feel their individual efforts are not recognised
60
explain job enrichment
give employees greater responibility by extending their role
61
explain job rotation
employees change tasks frequently
62
explain job enlargment
giving employees more work to do of a similar nature
63
expalin tow advantages and two disadvantages of empowerment
pros: employees feel trusted to make desisions employees may make better desisions than managers as they do the job daily cons: employees are given more responsibility without a financial reward managers may not trust employees
64
what was taylors theory
scientific managment and that moeny is the only motivator
65
what was mayos theory
workers are not just concerned by money but also have social needs
66
what was maslows theory
hierarchy of needs and that you have basic needs and safety needs
67
what was hertzberg theory
two factor theory
68
what was the vroom theory
expectancy theory which deals with motivation and management and that employees performance was based on factors such as personality skills and knowledge
69
what was porter and lawler theory
not only is an individuals motivation to complete a task affected by the reward and believed motivation was affected by the persons perception of the task and the individuals ability to perform the task
70
vrooms theory is based on three beliefs what are they
expectancy valence instrumeantality

Business Conponant 1 (8 decks)

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