Human Resource Policies & Practices' Flashcards

1
Q

Performance Manager Cylcle

A

Set performance expectations (Choose the right people)
Assess Performance
Feedback Performance

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2
Q

Employee Selection Process

A

Know the Job-job Descriptions
Establish a Standardized Process-Treat all candidates the same
Choose Appropriate Assessment Methods

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3
Q

Decide Method and Assess

A

Use different methods for different jobs
Collect multiple pieces of data before drawing conclusions
Define performance before testing
Use reliable and valid tests

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4
Q

Criteria when Deciding Which Hiring Method to Use

A

Test:
Validity
Fairness
Feasibility
Face Validity

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5
Q

Types of interviews

A

Unstructured
Structured

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6
Q

Unstructured Interview

A

The interviewer and applicant have a conversation that’s unscripted

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7
Q

Structured interview

A

interviewer follows an interview script designed specifically to target certain KSAs required for the job

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8
Q

Performance test

A

are specifically designed to measure “hands-on” skills and are highly predictive of job performance

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9
Q

Examples of Performance Tets

A

Work Sample
Assessment Center

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10
Q

Work Sample

A

Select the sample
Define performance
Create a realistic environment

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11
Q

Assessment Center

A

Elaborate simulations that mimic “the day in the life” of a manager
Include Group discussions, oral presentations, in-baskets

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12
Q

Cognitive Ability Test

A

These tests measure a person’s ability to learn and acquire cognitive skills including verbal, mathematical, spatial, and memory-based skills
-Best predictors of job performance

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13
Q

What are the considerations for using a Cognitive Ability Test

A

Job COmplexity
Diversity Goals
Experience

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14
Q

Personality Test

A

Also helps identify Job Performance

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15
Q

Integrity test

A

a form of personality test, that measures factors such as dependability, responsibility, and honesty also have been shown to predict job performance as well as counterproductive employee behaviors (e.g. theft)

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16
Q

Performance appraisals Principles

A

When establishing performance expectations, be sure to discuss critical job duties, performance & developmental goals, and resource requirements
-Ensure goal Commitment
-Assess results & behavior, not traits

17
Q

What are the Critical Elements of Good Feedback?

A

-Specific feedback is more effective than vague feedback
-Focus on the problem rather than the person
-Avoid absolutes like ‘always’ or ‘never’
-Be timely
-Focus on the future that can be changed, rather than the past which cannot