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PiXL Business > Human Resource Management within a Business environment > Flashcards

Human Resource Management within a Business environment Flashcards

1
Q

Define Human Resource Management Objectives.

A

Involves the setting of objectives in the same way that other functional areas of the business require them

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2
Q

How should Human Resource Objectives be set?

A

Need to be set in alignment with other business objectives

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3
Q

What can unclear human resource objectives lead to…

A

Creates problems like… ⁃ Lack of employees with the right skill set, lead to use of agency staff ⁃ Lead to reputation problems as cash flow problems ⁃ Could lead to legal issues if objectives are not set in alignment with legislation

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4
Q

Why a business needs to set clear Human Resource Objectives?

A

Enables overall objectives of the business to be achieved and for change to be successfully implemented

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5
Q

What is the importance of a human resource strategy to meet the needs of a business?

A

⁃ Ensuring the right number of staff are employed is vital to avoid a high staff turnover as well as meeting consumer needs ⁃ Appropriate skill level and number of employees means that the business can work efficiently which will positively effect stakeholders

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6
Q

Factors that affect Human Resources objectives.

A

⁃ Changing needs of the business - change in sales trends means business may produce more of one product and will therefore need more of a certain skill set ⁃ When staff leave they have to be replaced ⁃ Increased sales may mean there is greater need for staff overall

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7
Q

Evaluate the importance of human resource management objectives in the achievement of a business’s objectives.

A

⁃ is there sufficient number of workers available ⁃ Is there sufficient number of workers with the right SKILLS ⁃ Location of the business, if it is an unattractive location workers will not want to move to work ⁃ Government legislation, this may make it harder or more expensive to take on workers

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8
Q

Explain what is meant by an Organisational Chart.

A

Diagram shows the hierarchy of a business, usually from top to bottom

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9
Q

Explain what is meant by Span of Control.

A

Is the number of employees for whom a manager is responsible for.

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10
Q

What is a Wide Span of Control?

A

A Wide Span of Control means that the manager is responsible for many employees

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11
Q

Explain what is meant by an Organisational Structure.

A

The way in which a business is organised

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12
Q

Problems of a WIDE Span of Control.

A

⁃ Number of channels of communication increases and therefore effective communication may break down

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13
Q

Problems of a NARROW Span of Control.

A

There are more layers for communication to pass through so communication can be affected

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14
Q

Explain what is meant by Chain of Command.

A

The way in which responsibility for employees is organised within a business

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15
Q

Why is Chain of Command useful?

A

Is a useful guide to the lines of communication in an Organisation

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16
Q

Explain what is meant by Levels of Hierarchy.

A

Refers to the number of levels in a business organisation

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17
Q

A (……) organisational structure will have fewer levels than a (……) organisational structure.

A

Flat Tall

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18
Q

What does delayering do to the costs of the business?

A

It reduces costs

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19
Q

What are the benefits of Delayering?

A

⁃ Allows more responsibility and therefore increases motivation ⁃ Decision making process is quicker

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20
Q

Define Delayering.

A

Reducing the number of levels in the hierarchy of an organisation

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21
Q

Disadvantages of Delayering.

A

⁃ Span of Control in the business will increase ⁃ Short term costs because of redundancies ⁃ Demotivate employees because they will be scared about loosing their jobs

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22
Q

Explain what is meant by Delegation.

A

is the assignment of any authority to another person to carry out specific activities.

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23
Q

The more delegation the (………) the span of control and the (……..) wider the organisational structure.

A

Bigger Wider

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24
Q

Explain what is meant by Empowerment.

A

Means giving employees responsibility for the tasks they perform

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25
Q

Explain what is meant by Organisation by System.

A

The business is split into specialist areas which operate together to make the business function efficiently.

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26
Q

Disadvantages of Organisation by System

A

⁃ Departments can break off from the business and so don’t work towards the whole business objectives ⁃ Can be difficult to observe performance because there are several departments

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27
Q

Explain Organisation by Product.

A

The business is organised in separate divisions, each focusing on a different product.

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28
Q

Advantages of Organisation by Product business framework.

A

⁃ Easier to see which products are performing well ⁃ Managers of each product can concentrate their energies on one product rather than several ⁃ Each centre has lots of independence which can increase motivation

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29
Q

Disadvantages of an Organisation by Product business framework.

A

⁃ Different products can compete for resources this can create competition and friction ⁃ Often duplication of jobs because there are multiple finance & marketing departments

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30
Q

Describe a FLAT Organisational Structure.

A

Has a Large Span of Control, each manager is responsible for a large number of employees

31
Q

What type of leadership style is a Flat Organisation Structure associated with?

A

Democratic

32
Q

Draw a Flat Organisational Structure Diagram.

A
33
Q

Describe a TALL Organisation Structure.

A

⁃ Has a smaller Span of Control
⁃ Has lots of layers

34
Q

Draw a TALL Organisational Structure Diagram.

A
35
Q

Explain a Centralised Structure.

A

Decision making takes place at the top of the hierarchy

36
Q

What kind of leader is a Centralised business structure associated with?

A

Autocratic

37
Q

Explain a Decentralised Structure.

A

The decision making process is delegated and undertaken on a regional or product basis

38
Q

What is the Span of Control like in a Decentralised structure.

A

Wide span of control

39
Q

What kind of leaders are associated in a Decentralised Structure?

A

Democratic

40
Q

Advantages of a Centralised business structure.

A

⁃ Decisions are quicker because there is no need to consult other branches
⁃ Strong leadership in the event of a crisis
⁃ Less duplication of resources which will reduce costs

41
Q

Disadvantages of a Centralised business structure.

A

⁃ Decisions are made without further employee involvement
⁃ Lack of involvement in the decision making process is demotivating
⁃ Experts in the region may be ignored

42
Q

What are the advantages of a Decentralised business structure?

A

⁃ Being able to make decisions is a motivator according to Mayo and Herzberg
⁃ Better decisions are made as more knowledgable employees can get involved in making decisions

43
Q

What are the Disadvantages of a Decentralised business structure?

A

⁃ Some decisions may be appropriate for one region but not for the business as a whole
⁃ Duplication of resources can occur

44
Q

Explain a Matrix Organisational Structure

A

Is where employees with similar skills are put together to complete tasks or projects, but with more than one manager supervising.

45
Q

Advantages of using a Organisational Structures in a business.

A

⁃ Brings a sense of organisation to the business, plans who is responsible for whom and who reports to whom
⁃ Spans of Control can be viewed and possibly used to ensure there is a fair distribution for the spans of control
⁃ Ascertain wether Delayering is beneficial for a business that it may cut costs
⁃ Employees can see if there are promotional opportunities

46
Q

What is the Organisational Culture of a business?

A

Is the collection of values and behaviour which are unique to the environment of the organisation

47
Q

Do mission statements express the culture of a business?

A

YES

48
Q

Evaluate the factors affecting organisational culture in a business.

A

⁃ Size & development stage of the business (e.g. start-up, multisite, multinational)
⁃ Market /industries in which it operates
⁃ Leadership & management style

49
Q

What is the impact and importance which organisational culture can have over a business?

A

⁃ Gives the business an identity - can create positive brand images and make the business stand out from the rest
⁃ Lower labour turnover - culture which resonates with employees will make them more motivated to stay and work

50
Q

Evaluate the impact and importance which organisational culture can have over a business.

A

⁃ There is no right or wrong organisational culture it depends what is right for the business
⁃ Culture is hard for business leaders to understand and set, so a culture can only be as good as the leaders ability to set it

51
Q

Distinguish between Formal and Informal Communication.

A

Formal - Messages that often follows agreed rules or structures
Informal - Has little or no established rules for how communication takes place

52
Q

What is Formal Communication?

A

Messages that often follows agreed rules or structures

53
Q

What is Informal Communication?

A

Has little or no established rules for how communication takes place

54
Q

Define Communication.

A

The process by which a message or information is exchanged from a sender to a receiver

55
Q

Advantages of Formal Communication.

A

⁃ Being official makes effective communication
⁃ less time-consuming as compared to informal communication which consumes lots of time in discussion, side-talks and even arguments;

56
Q

Evaluate Formal Communication.

A

⁃ Communication can be ineffective because there is limited scope to communicate
⁃ Can be time consuming to follow a certain structure and meanings may not be initially conveyed.

57
Q

Explain what is meant by Group Norms.

A

Are a set of rules which may be unwritten or implied.

58
Q

What is meant by Implicit Norms?

A

Where there is an assumptions that there is a set way to behave with others in a group

59
Q

What is meant by Explicit Norms?

A

Where there is a written set of rules on behaviour.

60
Q

What is meant by Group Objectives?

A

are a list of goals for a team

61
Q

What is meant by Individual Objectives?

A

refer to the job-specific goals of each individual employee.

62
Q

Evaluate the impact groups may have on a business.

A

⁃ Can be harder to communicate messages because there are more people to communicate too
⁃ One dominant member of a group could manipulate information

63
Q

Importance that groups may have on a business communication.

A

⁃ Can relay a message faster to a whole lot of people

64
Q

What is Verbal Communication?

A

is communication involving words, both spoken and written.

65
Q

What is Non-Verbal Communication?

A

includes facial expressions, gestures displayed through body language to communicate with someone else

66
Q

Evaluate the factors affecting the choice of communication methods to a business and its stakeholders.

A

⁃ Nature of message - Formal and serious messages should be distinguished from normal messages
⁃ Cost
⁃ Distance between sender and receiver

67
Q

Explain Communication Media.

A

Refers to how the message is imparted to the receiver or receivers

is the means or ways of transmitting the messages from sender to the receiver.

68
Q

Advantages of the Communication media.

A

⁃ Use of ICT has sped up the communication process and reduced the costs of it.

69
Q

Disadvantages of communication media.

A

⁃ Can be problems with the clarity of the message
⁃ Can be expensive to protect messages against internet hackers

70
Q

What are some examples of Mass Communication?

A

Television and Radio

71
Q

Explain what is meant by Marketing Objectives.

A

Takes into account the situation within the market, the needs of the consumer and the action of the competitors.

72
Q

Why do businesses set Marketing Objectives?

A

⁃ Helps the business have greater knowledge of the market, helps the business decide upon the best ways to price and promote the product when it is launched.

73
Q

What are the Advantages of Marketing Objectives?

A

⁃ Helps the business identify what it hopes to achieve through any spending on marketing.
⁃ Clear marketing objectives as a result of planning is a good way to of motivating workers and setting targets

PiXL Business (8 decks)

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