human relations approach to management

Question 1

author?

Answer 1

Elton Mayo

Question 2

name of the experiment conducted by the author

Answer 2

Hawthorne Experiment

Question 3

major findings of the hawthorne experiments

[5]

BCIGA

Answer 3

1. employee behavior is influenced by mental attitudes and emotions including prejudices
2. the workers in a group develop a common psychological bond - informal organization
3. human and social motivation plays a greater role than financial incentives
4. a typical group behavior can dominate individual preferences
5. when workers are given special attention by management , the productivity is likely to increase irrespective of actual changes in the working conditions

Question 4

Phases of the hawthorne experiments

Answer 4

1. illumination experiment
2. relay assembly test room study
3. mass interviewing programme
4. bank wiring observation room experiment

Question 5

contributions of human relations approach

[4]

IGSS

Answer 5

1. forced managers to consider employees as individuals whose mental attributes can affect the efficiency of the organization
2. group dynamics as emphasized for the first time to improve organizational performance
3. concept of “social man” was emphasized in the place of “economic man”
4. “suggestion boxes” was used for the first time