systems approach to management

Question 1

authors? [4]

Answer 1

Chester I Barnard, George Homans, Philip Selznick, Herbert Simon

Question 2

components of a system [5]

ITOFE

Answer 2

1) inputs - materials, resources: human, financial, information

2) transformation process - technical know-how to change inputs into outputs

3) outputs - products and services

4) feedback - knowledge of the results that influence the selection of inputs in the next cycle of process

5) environment - economic, social and political forces surrounding the organization

Question 3

Key concepts

[9]

OSS BIF MWI

Answer 3

1. open or closed systems
2. sub-systems
3. synergy
4. defined boundaries
5. information, energy, and material
6. feedback mechanism
7. multidisciplinary
8. consideration of whole system
9. input-output system

Question 4

contributions of system approach

[4]

RDAW

Answer 4

1. managers recognize the interrelation of various parts of the organization
2. highlights interdependence among the various elements of an organization and its environment
3. anticipates consequences and plans actions
4. warns managers against adopting piecemeal approach to problem-solving