Human Factors Flashcards
human factors
enhancing clinical performance through an understanding of the effects of teamwork, tasks, equipment, workspace, culture and organisation on human behaviour and abilities and application of that knowledge in clinical settings
oraganisational/management
safety culture
managers’ leadership
organisation communication
work/environment
work environment and hazards (ergonomics)
workgroup/team
teamwork structures and processes
team leadership
individual worker
cognitive skills situation awareness decision making personal resources management of stress and fatigue
4 components of human factor management
organisational/management
work/environment
workgroup/team
individual worker
human factors called what by NES
system thinking
framework for dental practitioners
PAcE analysis
People
ACtivity
Environmental
People in PAcE analysis
e. g pt and practitioner factors
- social/personality issues
- physical and psychological characteristics
- skills
- knowledge
- education and training
Environment in PAcE analysis
e. g. physical, organisation and external environments
- management
- teamwork
- communication
- institutional context factors
- culture
ACtivity in PAcE analysis
e. g. job task demands and complexity
- technology and equipment usability and availability
- decision making
- attention levels
- interruption/distraction
non-technical skills
refer to the general cognitive and social skills that allow [healthcare professionals] to […] monitor the situation, make decisions, take a leadership role, [and] communicate and co-ordinate their actions within a team, in order to achieve high levels of safety and efficiency
crew resource management - now crisis resource management (7 aspects)
- know your environment
- prepare a plan
- call for help early
- take a leadership role
- allocate attention wisely and use all available resources
- prioritise and distribute workload
- communicate effectively
GDC on teams
a good team will have: good leadership; different roles and responsibilities; and understand those roles and responsibilities; clear, shared aims, and work together to achieve them
GDC on speaking up
as a team member, you have a responsibility to raise any concern you have that patients might be at risk because of: your own health, behaviour or professional performance; the health, behaviour or professional performance of an employer or colleague within the team; any aspect of the clinical environment; or any action you have been asked to carry out that you believe conflicts with your main duty to put patients’ interests first and act to protect them
