Human-Centered Design 12% - 7 Questions Flashcards
What are the goals of relationship design?
Encouraging social connection, engagement, and values.
What criteria does relationship design add to the human-centered design requirements of desirability, feasibility, and viability?
Inclusivity, sustainability, ethics
What is the focus of service design?
Creating a consistent brand experience for customers across distinct interactions.
The total customer experience (online, app, in-person, and so on) is the primary focus of service design.
A creative approach to solving people’s problems by identifying their needs and creating solutions that meet those needs
Human-centered design
The four mindsets of relationship design
Compassion mindset—to lead with strengthening connection
Courage mindset—to push ourselves to be vulnerable
Intention mindset—to engage with clear purpose
Reciprocity mindset—to exchange value in service of longevity
They were developed with a goal of providing a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally.
Web Content Accessibility Guidelines (WCAG)
The screen reader skips over this icon
Decorative Icons
Icon that conveys content to the user and is not skipped by the screen reader
Informational Icons
Conversation Design (CxD) Process
Discover: Gather requirements from stakeholders, conduct relevant research
Ideate: Create a document that lays out what your conversation aims to accomplish
Prototype: Assemble in a prototype
Revise: Conduct usability testing, review with stakeholders for final approvals, conduct QA in final build
The practice of designing solutions that offer a diversity of ways for people to participate in and contribute to an experience
Inclusive Design
Three Inclusive Design principles
Recognize exclusion
Learn from diversity
Solve for one, extend to many
