Human Behaviour And Effective Communication Flashcards
0
Q
What defense mechanisms are there?
A
Compensation Projection Rationalization Denial of reality Reaction formation Flight Aggression Resignation
1
Q
What are the human needs?
A
Physical Safety Social Ego Self-fulfillment
2
Q
What are the 3 elements of effective communication?
A
The source
The symbols
The receiver
3
Q
What are the barriers to effective communication?
A
Lack of common experience
Confusion between symbol and symbolized object
Overuse of abstractions
Interference
