Human Behavior & Effective Communication

Question 1

Human behavior

Answer 1

Is how people act due to motivation

Question 2

Levels of human needs by Maslow

Answer 2

Physiological 
Belonging 
Security 
Esteem 
Cognitive/aesthetics 
Self actualization

Question 3

Motivation

Answer 3

Why people do what they do and what makes them do it

Question 4

What are the defense mechanisms? (DR DR FCRP)

Answer 4

Denial 
Repression 
Displacement 
Rationalization 
Fantasy 
Compensation 
Projection 
Reaction forming

Question 5

Anxiety

Answer 5

Fear of the unknown

Question 6

How can an instructor help counteract anxiety

Answer 6

Show them the joy that aviation can bring. Keep them focused on what is in-front of them first

Question 7

What are some normal reactions to stress?

Answer 7

Rapid and decisive response to the scope the person has been trained

Question 8

Abnormal reactions to stress (PRE SIM)

Answer 8

Painstaking self control 
Rapid changes in emotion 
Extreme over cooperations 
Severe anger directed toward the flight instructor
Inappropriate laughing or singing 
Marked mood swings

Question 9

Basic elements of communication (SSR)

Answer 9

Sender
Symbol
Receiver

Question 10

Barriers to effective communication (COIL)

Answer 10

Confusion between the symbol & the symbolized object
Overuse of abstractions
Interference
Lack of common experience between instructor & student

Question 11

Developing Communication skills (LIQUIR)

Answer 11

Listening 
Instructional communication 
Questioning 
Instructional enhancement 
Role playing