Human Behavior and Effective Communication

Question 1

Abnormal reactions to stress (pre-sim)

Answer 1

painstaking self-control
rapid change in emotion
extreme cooperation
severe anger directed
inappropriate laughter
marked change in mood

Question 2

Communication barriers (coil)

Answer 2

• confusion between symbol and symbolized object
• overuse of abstractions
• interference
• lack of common experience

Question 3

defense mechanisms (dr dr fcpr)

Answer 3

• denial
• repression
• displacement
• rationalization
• fantasy
• compensation
• projection
• reaction formation

Question 4

developing communication skills (LIQIR)

Answer 4

• listening
• instructional communication
• questioning
• instructional enhancing
• role playing

Question 5

Elements of communication (SSR)

Answer 5

• source
• symbol
• receiver

Question 6

Maslow’s hierarchy of needs

Answer 6

• physiological
• security
• belonging
• esteem
• cognitive and aesthetic
• self-actualization