Human Behavior and Effective Communication

Question 1

Before a student can concentrate on learning, which human needs need to be satisfied?

Answer 1

Biological

Question 2

After individuals are physically comfortable and have no fear for their safety, which human needs become the prime influence on their behavior?

Answer 2

Belonging

Question 3

Which of the student’s human needs offer the greatest challenge to an instructor?

Answer 3

Self-actualization

Question 4

The need for realizing one’s own potentialities, for continued development, and for being creative is defined as a(n)..

Answer 4

Self-actualization need

Question 5

Which is generally the more effective way for an instructor to properly motivate students?

Answer 5

Provide positive motivations by the promise or achievement of rewards

Question 6

Motivations that cause a student to react with fear and anxiety are..

Answer 6

Negative

Question 7

Motivations in the form of reproof and threats should be avoided with all but the student who is..

Answer 7

Overconfident and impulsive

Question 8

When students are unable to see the benefits or purpose of a lesson, they will..

Answer 8

Be less motivated

Question 9

Confusion, disinterest and uneasiness on the part of the student could happen as a result of not knowing the..

Answer 9

Objective of each period of instruction

Question 10

Which statement is true concerning motivations?

Answer 10

Motivations may be very subtle and difficult to identify

Question 11

For a motivation to be effective, students must believe their efforts will be rewarded in a definite manner. This type of motivations is..

Answer 11

Tangible

Question 12

An instructor can most effectively maintain a high level of student motivation by..

Answer 12

Making each lesson a pleasurable experience

Question 13

Examples of tangible positive motivation may include..

Answer 13

Rewards that involve financial gain or public recognition

Question 14

Which statement is true regarding sources of motivation?

Answer 14

All sources of motivation offer some type of reward in exchange for performing work

Question 15

How can drops in motivation be overcome?

Answer 15

By reminding students of their own goals and reassuring them there will be rewards for their continued efforts

Question 16

What is the systematic approach to the mental process used by pilots to determine the best course of action in response to a given set of circumstances?

Answer 16

Aeronautical Decision Making

Question 17

Which of the following identifies accurate perception of the aircraft and environmental factors that affect the aircraft and passengers during a specific period of time?

Answer 17

Situational Awareness

Question 18

One of the risk elements in the Aeronautical Decision Making process is…

Answer 18

Aircraft

Question 19

Risk management, as part of the aeronautical decisoin making process, relies on which features to reduce the risks associated with each flight?

Answer 19

Situational awareness, problem recognition and good judgement

Question 20

The aeronautical decision making process identifies several steps involved in good decision making. One of these steps is..

Answer 20

Identifying personal attitudes hazardous to safe flight

Question 21

Examples of classic behavioral traps that experienced pilots may fall into are to..

Answer 21

Complete a flight as planned, please passengers, meet schedules and ‘get the job done’

Question 22

Hazardous attitudes occur to every pilot to some degree at some time. What are some of these hazardous attitudes?

Answer 22

Anti-authority, impulsivity, macho, resignation and invulnerability

Question 23

In the aeronautical decision making process, what is the first step in neutralizing a hazardous attitude?

Answer 23

Recognizing hazardous thoughts

Question 24

Success in reducing stress associated with a crisis in the cockpit begins with..

Answer 24

Assessing stress areas in one’s personal life

Question 25

The DECIDE process consists of six elements to help provide a pilot a logical way of approaching aeronautical decision making. These elements are to..

Answer 25

Detect, estimate, choose, identify, do and evaluate

Question 26

If a pilot wanted to mitigate risk during a cross-country flight in MVFR conditions, the pilot could..

Answer 26

Take a pilot who is IFR-rated

Question 27

A pilot's inexperience in direct crosswinds greater than 10 knots is an example of which of the fundamental risk elements?

Answer 27

The pilot in command

Question 28

Which of the following aircraft risks can be mitigated during the preflight inspection?

Answer 28

Fuel quantity

Question 29

The macho attitude can be described by which of the following statements?

Answer 29

'I can do it'

Question 30

The body's response to a set of circumstances that induces a change in an individual's current physiological and/or psychological patterns of functioning forcing the individual to adapt to these changes is..

Answer 30

Stress

Question 31

What is the antidote to the hazardous attitude of invulnerability?

Answer 31

'It could happen to me'

Question 32

To help manage cockpit stress, you should..

Answer 32

Try to relax and think rationally at the first sign of stress

Question 33

The effectiveness of communication between instructor and student is measured by the..

Answer 33

Similarity between the idea transmitted and the idea received

Question 34

Effective communication has taken place when, and only when, the..

Answer 34

Receivers react with understanding and change their behavior accordingly

Question 35

When has instruction taken place?

Answer 35

When a procedure has been explained, and the desired student response has occurred

Question 36

To communicate effectively, instructors must..

Answer 36

Reveal a positive attitude while delivering their message

Question 37

To be more likely to communicate effectively, an instructor should speak or write from a background of..

Answer 37

up-to-date, stimulating material

Question 38

In the communication process, the communicator will be more successful in gaining and retaining the receiver's attention by..

Answer 38

Using a varied communicative approach

Question 39

Communication takes place when..

Answer 39

One person transmits ideas or feelings to another person or to a group of people

Question 40

The three dynamically interrelated elements that compose the process of communication are..

Answer 40

Source, symbol and receiver

Question 41

What is true of symbols?

Answer 41

Instructors should use a variety of sensory channels to be more successful in gaining and retaining student attention

Question 42

Oral and visual codes used to communicate are called what?

Answer 42

Symbols

Question 43

Probably the greatest single barrier to effective communication in the teaching process is a lack of..

Answer 43

A common experience level between instructor and student

Question 44

A communicator's words cannot communicate the desired meaning to another person unless the..

Answer 44

Listener or reader has had some experience with the objects or concepts to which these words refer

Question 45

The danger in using abstract words is that they..

Answer 45

Will not evoke the specific items of experience in the listener's mind that the communicator intends

Question 46

By using abstractions in the communication process, the communicator will..

Answer 46

Will not evoke the specific items of experience in the listener's mind that the communicator intends

Question 47

What is required for communication to be effective?

Answer 47

The student's understanding of the meaning of symbols needs to be the same as the instructor's intended meaning

Question 48

What is the term for when a symbol is different from the intended meaning?

Answer 48

Confusion

Question 49

Because words and symbols do not always represent the same thing to each person, speakers and instructors should..

Answer 49

Choose words and symbols that represent what is intended

Question 50

Interference, or the prevention of a purpose or activity from being carried out properly, is composed of what three factors outside the control of the instructor?

Answer 50

Physiological, psychological and environmental

Question 51

Physiological interference is defined as..

Answer 51

Interference resulting from any biological problem

Question 52

Aircraft noise, vibration or lighting conditions are a type of what factor that causes interference?

Answer 52

Environmental

Question 53

Which factor is displayed in the example of a student who is not actively engaged in the learning process and seems distracted?

Answer 53

Psychological

Question 54

Evaluation of demonstrated ability during flight instruction must be based upon...

Answer 54

Established standards of performance