Human Behavior and Effective Communication Flashcards
Before a student can concentrate on learning, which human needs need to be satisfied?
Biological
After individuals are physically comfortable and have no fear for their safety, which human needs become the prime influence on their behavior?
Belonging
Which of the student’s human needs offer the greatest challenge to an instructor?
Self-actualization
The need for realizing one’s own potentialities, for continued development, and for being creative is defined as a(n)..
Self-actualization need
Which is generally the more effective way for an instructor to properly motivate students?
Provide positive motivations by the promise or achievement of rewards
Motivations that cause a student to react with fear and anxiety are..
Negative
Motivations in the form of reproof and threats should be avoided with all but the student who is..
Overconfident and impulsive
When students are unable to see the benefits or purpose of a lesson, they will..
Be less motivated
Confusion, disinterest and uneasiness on the part of the student could happen as a result of not knowing the..
Objective of each period of instruction
Which statement is true concerning motivations?
Motivations may be very subtle and difficult to identify
For a motivation to be effective, students must believe their efforts will be rewarded in a definite manner. This type of motivations is..
Tangible
An instructor can most effectively maintain a high level of student motivation by..
Making each lesson a pleasurable experience
Examples of tangible positive motivation may include..
Rewards that involve financial gain or public recognition
Which statement is true regarding sources of motivation?
All sources of motivation offer some type of reward in exchange for performing work
How can drops in motivation be overcome?
By reminding students of their own goals and reassuring them there will be rewards for their continued efforts
What is the systematic approach to the mental process used by pilots to determine the best course of action in response to a given set of circumstances?
Aeronautical Decision Making
Which of the following identifies accurate perception of the aircraft and environmental factors that affect the aircraft and passengers during a specific period of time?
Situational Awareness
One of the risk elements in the Aeronautical Decision Making process is…
Aircraft
Risk management, as part of the aeronautical decisoin making process, relies on which features to reduce the risks associated with each flight?
Situational awareness, problem recognition and good judgement
The aeronautical decision making process identifies several steps involved in good decision making. One of these steps is..
Identifying personal attitudes hazardous to safe flight
Examples of classic behavioral traps that experienced pilots may fall into are to..
Complete a flight as planned, please passengers, meet schedules and ‘get the job done’
Hazardous attitudes occur to every pilot to some degree at some time. What are some of these hazardous attitudes?
Anti-authority, impulsivity, macho, resignation and invulnerability
In the aeronautical decision making process, what is the first step in neutralizing a hazardous attitude?
Recognizing hazardous thoughts
Success in reducing stress associated with a crisis in the cockpit begins with..
Assessing stress areas in one’s personal life
The DECIDE process consists of six elements to help provide a pilot a logical way of approaching aeronautical decision making. These elements are to..
Detect, estimate, choose, identify, do and evaluate
If a pilot wanted to mitigate risk during a cross-country flight in MVFR conditions, the pilot could..
Take a pilot who is IFR-rated
A pilot’s inexperience in direct crosswinds greater than 10 knots is an example of which of the fundamental risk elements?
The pilot in command
Which of the following aircraft risks can be mitigated during the preflight inspection?
Fuel quantity
The macho attitude can be described by which of the following statements?
‘I can do it’
The body’s response to a set of circumstances that induces a change in an individual’s current physiological and/or psychological patterns of functioning forcing the individual to adapt to these changes is..
Stress
What is the antidote to the hazardous attitude of invulnerability?
‘It could happen to me’
To help manage cockpit stress, you should..
Try to relax and think rationally at the first sign of stress
The effectiveness of communication between instructor and student is measured by the..
Similarity between the idea transmitted and the idea received
Effective communication has taken place when, and only when, the..
Receivers react with understanding and change their behavior accordingly
When has instruction taken place?
When a procedure has been explained, and the desired student response has occurred
To communicate effectively, instructors must..
Reveal a positive attitude while delivering their message
To be more likely to communicate effectively, an instructor should speak or write from a background of..
up-to-date, stimulating material
In the communication process, the communicator will be more successful in gaining and retaining the receiver’s attention by..
Using a varied communicative approach
Communication takes place when..
One person transmits ideas or feelings to another person or to a group of people
The three dynamically interrelated elements that compose the process of communication are..
Source, symbol and receiver
What is true of symbols?
Instructors should use a variety of sensory channels to be more successful in gaining and retaining student attention
Oral and visual codes used to communicate are called what?
Symbols
Probably the greatest single barrier to effective communication in the teaching process is a lack of..
A common experience level between instructor and student
A communicator’s words cannot communicate the desired meaning to another person unless the..
Listener or reader has had some experience with the objects or concepts to which these words refer
The danger in using abstract words is that they..
Will not evoke the specific items of experience in the listener’s mind that the communicator intends
By using abstractions in the communication process, the communicator will..
Will not evoke the specific items of experience in the listener’s mind that the communicator intends
What is required for communication to be effective?
The student’s understanding of the meaning of symbols needs to be the same as the instructor’s intended meaning
What is the term for when a symbol is different from the intended meaning?
Confusion
Because words and symbols do not always represent the same thing to each person, speakers and instructors should..
Choose words and symbols that represent what is intended
Interference, or the prevention of a purpose or activity from being carried out properly, is composed of what three factors outside the control of the instructor?
Physiological, psychological and environmental
Physiological interference is defined as..
Interference resulting from any biological problem
Aircraft noise, vibration or lighting conditions are a type of what factor that causes interference?
Environmental
Which factor is displayed in the example of a student who is not actively engaged in the learning process and seems distracted?
Psychological
Evaluation of demonstrated ability during flight instruction must be based upon…
Established standards of performance
