Human Behavior and Effective Communication Reference Flashcards
1
Q
Definition of Human Behavior
A
Human behavior is a product both innate human nature and of individual experience and environment
2
Q
Motivation
A
Dominant force to drive student forward
3
Q
Types of Motivation
A
Positive
Negative
Tangible
Intangible
4
Q
Defense Mechanism
A
Denial - refuse to accept reality Rationalization - find excuses Fantasy - daydream Displacement - unconscious shift of emotion Repression - hide the feeling Compensation - find positive part Projection - blame someone else Reaction formation - fake belief
5
Q
Emotional reaction
A
Anxiety
Stress
Fatigue
6
Q
Elements of Communication
A
Source
Symbol
Receiver
7
Q
Barriers to effective communication
A
lack of common ground
confusion
abstraction
interference
8
Q
Developing communication skills
A
Role playing Instructional communication Listening Questioning Instructional enhancement
