HubSpot Culture Code Deck Flashcards
Culture is to recruiting as product is to marketing.
Whether you like it or not, you’re going to have a culture. Why not make it one you love?
Solve For The Customer – not just their happiness, but also their success.
Power is now gained by sharing knowledge, not hoarding it.
“Sunlight is the best disinfectant.” -Louis Brandeis
HubSpot has a no-door policy, where everyone has access to anyone in the company.
You shouldn’t penalize the many for the mistakes of the few.
Results should matter more than when or where they are produced.
Influence should be independent of hierarchy.
Great people want direction on where they’re going – not directions on how to get there.
“Better a diamond with a flaw than a pebble without.”
We’d rather be failing frequently than never trying.
HubSpot culture is driven by a shared passion for our mission and metrics. It is a culture of amazing, growth-minded people whose values include using good judgment and solving for the customer. Employees who work at HubSpot have HEART
Humble: Self-aware and respectful
Empathetic: Goes beyond understanding another person’s perspective; acts with compassion and respect for customers, partners and colleagues
Adaptable: Innately curious and constantly changing
Remarkable: Stands out by being different, resourceful, and effective
Transparent: Open and honest with others and with themselves
HubSpot culture code tenants (long version)
- We solve for the customer
- We work to be remarkably transparent
- We favor autonomy & accountability
- We believe our best perk is amazing peers
- We lean towards long-term impact
HubSpot mission
Help millions of organizations grow better
SFTC
Solve For The Customer
We don’t want to satisfy them, we want to help them succeed. Help them be superheroes.
3 word policy on just about everything: Use Good Judgment
Want HubSpot to be:
Easy to buy
Easy to use
Easy to love
SCRAP
Stop generating unused reports
Cancel unproductive meetings
Remove unnecessary rules
Automate manual processes
Prune extraneous processes
HubSpot culture code tenants (short version)
Solve for the customer
Own it with openness
Uplift each other
Lean towards the long-term
Simple to buy
Tons of choice
Easy to leave
