HRM-prov 4 Flashcards
Which of the following factors necessitated the need for labor unions?
b. Great Depression
Another term for factory owners is______?
d. capitalists
Which of the following prohibits employers and unions from entering into agreements requiring union membership as a condition of employment?
a. right-to-work laws
When employees become highly dissatisfy in their jobs, unions______
c. recommend that employees consider the advantages of union membership as a menas of solving the sources of dissatisfaction
The United Auto Workers is an example of which type of union?
a. industrial
What is the most powerful level in the union structure?
c. national union
A restaurant worker labor union is training union organizers to apply for jobs at fast food restaurants in the Chicago area. Once hired, the union organizers will actively work to unionize employees at the restaurant. This strategy is best described as_____
b. union salting
The process of the union inundating communities with organizers to target a particular business is known as_____
b. flooding the community
What is the primary law governing the relationship of companies and unions?
a. National Labor Relations Act
A group of employees recognized by an employer as appropriate for representation by a labor organization for purposes of collective bargaining is (are) called a _____
b. bargaining unit
Frank and two other machinists want to form a bargaining unit at Nelson Manufacturing. What is the first step Frank and his co-workers need to take?
a. collecting authorization card signatures
In conducting a legal campaign to discourage employees from voting for the union, management would most likely____.
a. tell workers the benefits of remaining union-free
Which of the following is the most fundamental to union and management relations in the United States?
d. collective bargaining process
What is the first step in the collective bargaining process?
b. preparing for negotiations
A machinists union and an employer are inclined in collective bargaining. The bargaining issues have already been determined. What is the most likely next step in the process?
c. negotiating an agreement
Mandatory bargaining issues are those which______
a. fall within the definition of wages, hours, and other terms and conditions of employment
A firm’s refusal to bargain on which of the following issues would most likely result in a cage of unfair labor practices?
a. hourly wages
The state of employee self-control and orderly conduct that indicates the extent of genuine teamwork within an organization is referred to as______
b. discipline
What involves invoking a penalty against an employee who fails to meet established standards?
c. disciplinary action
The most effective disciplinary action addresses the employee’s ______
b. behavior
The disciplinary action process deals largely with______
a. rule infractions
In the disciplinary action process, what must occur immediately after management establishes rules?
d. communicate rules to employees
According to the hor store rule, disciplinary action should______
c. provide consistent punishment
What disciplinary action approach is intended to ensure that the minimum penalty appropriate to the office is imposed?
c. progressive disciplinary action
In which of the following does the manager ask a series of questions in sequence to determine the best disciplinary action?
b. progressive disciplinary action
Mike, a manager at a distribution center, has learned that one of his subordinates assaulted a co-worker. Mike uses the progressive disciplinary action approach when dealing with employee violations. Which of the following punishments will the subordinate most likely receive?
d. termination
Maria is chronically tardy to work. In response, Maria’s manager has given Maria time off with pay to think about whether she wants to follow the rules and continue working for the company. Which disciplinary method is Mara’s manager most likely using?
c. disciplinary action without punishment
Disciplinary action should never be administered_______
c. in the presence of others
What is the most severe penalty an organization can give to an employee?
c. termination
As an HR manager, you may be required to fire employees. According to experts, what is the best time for you to fire an employee?
b. Monday afternoon
Companies passess the burden of establishing just cause in a(n)______
c. employment contract
What involves protecting employees from injuries caused by work-related accidents?
a. safety
What term refers to employees’ freedom from physical or emotional illness?
b. health
What agency enforces the Occupational Safety and Health Act?
c. Occupational Safety and Health Administration
Which of the following was created to ensure worker safety and health?
c. OSHA
Thompson Manufacturing has been designed a recalcitrant (difficult) employer by OSHA. As a result, Thompson will most likely ______.
c. experience numerous inspections
Which of the following firms recently received the largest fine in OSHA’s history?
a. BP
In pursuit of its mission, OSHA promotes and ensures_______
c. workplace safety and health
Within the Department of Labor, OSHA enforces____for workplace safety, the environment, consumer products, the financial system, and other areas.
c. whistleblower protection provisions
Kelly is extremely stressed about work, and her productivity is declining. What is the best way for Kelly to manage her stress?
a. exercising regularly
Individuals who are not prone to violence are more likely to be_____.
c. outwardly focused
What is the top leading cause of workplace injuries and their associated costs?
a. overexertion
Comprehensive safety programs should primary focus on unsafe working conditions and on unsafe______
a. employee actions
According to OSHA, who is primarily responsible for employee safety?
c. employer
Which of the following is a multi-step process designed to study and analyze a task and then break down that task into tests that provide a means of elimination associated dangers?
b. job hazard analysis
One of the primary tasks of a firm’s safety director is to ________
c. provide safety training
Which term refers to conditions that affect the body’s muscles, joints, tendons, ligamanets, and nerves?
d. musculoskeletal disorders
Which of the following is caused by pressure on the median nerve that occurs as a result of a narrowing of the passageway that houses the nerve?
b. carpal tunnel syndrome
Which of the following is most likely to reduce the risk of developing carpal tunnel syndrom?
a. resisting the hand and wrist in a neutral position
The study of human interaction with tasks, equipment, tools and the physical environment is known as_____
c. ergonomics
In what approach is it the goal to fit the machine and work environment to the person, rather than require the person to make the adjustment?
b. ergonomics
Which term refers to physical assault, verbal abuse, or hostility directed toward employees at work?
d. workplace violence
What is the second leading cause of death in the workplace after auto accidents?
d. homicides
Which term refers to the liability an employer may incur when a firm keeps individuals on the payroll whose records indicate a string potential for wrongdoing?
d. negligent retention
An employer insures the liability of ____ when it fails to conduct a reasonable investigation of an applicant’s background, and then signs a potentially dangerous person to a position in which he or she can inflict harm.
a. negligent hiring
Wellness programs help employees to____
b. deal with the symtoms of stress
