HR Processes

Question 1

Processes of HR management (DAMS)

Answer 1

• acquisition
• development
• maintenance
• seperation

Question 2

Staff of a business are one of the most valuable assets BECAUSE …

Answer 2

they provide the service, skills, talents and the expertise the business’ workforce.

Question 3

Role of employment relations (HR) is to …

Answer 3

deal specifically with the relationship between employer and employee of a business.

Question 4

HR managers are increasingly aware that …

Answer 4

employee satisfaction with their employment often reflects on productivity and efficiency within their business

Question 5

1. Acquisition

Answer 5

Process of attracting and recruiting the right staff for roles in a business.

Question 6

effects of successful acquisition

Answer 6

• stable workforce levels
• low staff turnover
• high availability of new
  candidates is an employee
  leaves

Question 7

4 Key Elements of Acquisition

Answer 7

1. Determine Staff Needs
2. Recruitment
3. Selection
4. Placement

Question 8

Determining Staff Needs

Answer 8

Business needs to analyse their internal ( from existing staffs) and external environment ( from outside the business).

• Internal environment: business needs to
  identify if it needs new employees, how
  many, and which skills they should
  possess. This is done by identifying goals,
  culture and budget of the business.
• External environment: Economic, Legal,
  Technological and Social factors

Question 9

Recruitment

Answer 9

Businesses locate and attract candidates to fill job vacancies.
- Internal: Promoting an existing employee
- External: Posting a job ad

Question 10

Selection

Answer 10

gathering information about each candidate to choose the most appropriate one (motivated, skilled and qualified). This involves
- Resumes
- Interviews
- assessments

Question 11

Placement

Answer 11

Placing employees in the position that suits their skills and business needs

Question 12

2. Development

Answer 12

the process of developing and improving skills, capabilities and knowledge. developing employees to work more efficiently and effectively .

Question 13

Key elements of Development

Answer 13

1. Induction.
2. Training
3. Mentoring and Coaching

Question 14

Induction

Answer 14

A program that introduces new employees to the business and prepare them for their new role.
- teaches them procedures and necessary
skills
- Explaining the goals and the culture of the
workplace.
- Building employee confidence and
positive relationships

Question 15

Training

Answer 15

Enhancing employee skills, knowledge and attitudes to improve performance and efficiency.

Keeps employees engaged, maintaining their commitment and attention, reduces staff turnover, reducing costs in the long-term.

Remain competitive by overcoming weaknesses and building on strengths. Business have the flexibility to adapt to changes.

Question 16

Mentoring and Coaching

Answer 16

Motivating and developing staff, often those with leadership potential, by allowing them to learn from others in the company.

Mentoring: Experienced staff hand down skills and knowledge to newer employees.

Coaching: Improving skills and performance and help individuals perform specific tasks.

Answer 18

.

Question 19

3. Maintenance

Answer 19

the process of managing the needs of staff. maintaining positive relationships with employees and keeping them satisfied to be increasingly productive.
- protecting health and safety
- rewarding performance
- legal compliance

Question 20

Key factors of Maintenance

Answer 20

1. Communication
2. Participation
3. Rewards
   4.Legal Compliance

Question 21

Communication

Answer 21

Company Culture: Business’ need to create a strong culture building trust and encourages communication. also using methods such as weekly staff meetings, surveys, or social functions keep employees updated.

Question 22

Participation

Answer 22

encourages employees to have a say in decision making. eg. feedback surveys or developing teams to encourage sharing ideas and knowledge.

employees:
- feel more valued
- improved problem-solving abilities
- develop trust in workplace
- job satisfaction

business:
learn from valuable inputs from employees, leading to improved:
- workplace communications
- product quality
- efficiency
- competitiveness

Question 23

Rewards

Answer 23

recognises an employees exceptional performance.

Question 24

Legal Compliance

Answer 24

EMployment laws that employers have to follow, protecting employees and ensure they are treated fairly.

Key element of maintenance:

• communication is important to ensure staff is aware
  of the important policies - how to deal with bullying.
• Work place culture focused on fairness and
  professionalism and respect.
• proactive HR management mplement anti-
  discriminations, safety and conflict resolution
  strategies continuously

Question 25

4. Separation

Answer 25

Separation involves the ending of employment relationship, termination of the employment contract between the employee and the employer

Question 26

Key Elements of Separation

Answer 26

1. Voluntary
2. Involuntary

Question 27

Voluntary Separation

Answer 27

initiated by the employee when they want to leave the business.
- resign
- retirement
-voluntary redundancy: employees can choose to take the redundancy in exchange for financial compensations, often occurs when business is restructuring, if they choose not to take it they keep their job.

Question 28

Involuntary Separation

Answer 28

initiated by the business and employees are forced to leave.
- Summary dismissal: Employees are dismissed/fired.
- poor performance
- organisational restructuring: employee isn’t needed
anymore

Question 29

Retrenchment

Answer 29

when a business dismisses an employee because there is not enough work to justify paying him or her

Question 30

Redundancy

Answer 30

when a person’s job no longer exists, usually due to technological changes, an organisational restructure or a merger or acquisition

Question 31

Types of Rewards

Answer 31

Monetary (financial) :
- Financial (salary, bonuses, allowances)

Non- Monetary (non-financial): Needs for a better work-life balance
- extra holidays
- free healthcare
- company car
- family friendly workplaces