HR Midterm 2 quizzes Flashcards
A group is
a collection of individuals who interact with each other such that one person’s actions have an impact on the others.
To make a team contract meaningful, include all the following sections EXCEPT
team compensation
–SHOULD INCLUDE - team decision making, performance, values
Norms are
shared expectations about how things operate w/in a group/team
three categories of team roles are
task
social
boundary spanning roles
T/F Barker, CEO, is a coach who effectively motivates
FALSE
Blake and switch are competitors T/F
False
which dept. controls?
finance
which would NOT be a suggestion to help the team?
inc. training for frontline employees
I would say!!
- -leave day to day task decisions to middle managers
- -ask all separate departments to view their work as it reflects on the whole comp.
- -encourage team members to take responsibility for their own actions
Which is NOT a benefit of effective mgmt. of diversity?
higher producivity of operations
–ARE: greater creativity in decision making, better service to customers, more satisfied workers
In firms w/ growth strategy, there is a negative relatinoship btwn racial diversity and firm performance T/F
FALSE
T/F A group with three older males and three younger women will have a strong fault line
true
T/F reasonable accommodation for religious reasons does not req. schedule modifications although it may require modifications in dress code
false
T/F In “How to Kill Team Creativity” the authors share that managers who encourage teams to be excited came up with most innovative products
FALSE
T/F - In “How to Kill Team Creativity” the authors share that managers who keep a “hands off” approach had teams that came up with most innovative products.
False
T/F - High functional diversity (having people from all across the organization) in innovation teams helps the teams have more innovative results
false
T/F - The scholars found that the best innovators systematically use old ideas as the raw material for new ideas
true
T/F - The scholars suggest embedding “old ideas” in knowledge management systems to avoid having physical objects pile up
false
What idea did Grace have to improve efficiency at the company?
switch to a new project mgmt. software
Which is NOT one of the reasons Grace was frustrated with her boss?
he provided negative feedback in her performance review
–she WAS frustrated that he wasn’t giving her opp. she felt she deserved, he didn’t seem to be taking her ideas seriously, he shot down her idea in front of the VP of their department
T/F - Though employees seem more satisfied when their company communicates with them about issues that impact them, effective communication does little to improve the firm’s market value
false
Communication fulfills three main functions within an organization including…
transmission of info., sharing emotions and feelings, and coordination
T/F - Crucial conversations are discussions where the stakes are high, so opinions need to be in line with the majority in the group
false
Which is NOT a barrier to comm.
intention of comm.
–ARE barriers: filtering, selective perception, jargon
which of the following pieces of advice is NOT a tip to improve your listening habits?
think about what you will say when the time comes
ARE:
- -start by stopping
- -don’t multitask during listening
- -empathize with the sender’s viewpoint
Jason received the sales report and noted how badly the southern sector performed. As he prepared the presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of
filtering
information-rich channels convey more
nonverbal information
written com. should be used when
facts need to be conveyed
T/F - The rational decision-making model limits the number of alternatives considered
False
T/F - The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure
True
T/F - one way to avoid escalation of commitment is to have identificable turning back points
true
T/F - indiv. decision making produces a greater commitment to the ultimate decision than does group decision making
False
indiv. are influenced in their decision making by all of the following EXCEPT
foresight bias
–anchoring, framing bias, escalation of commitment
