HR Midterm 2 quizzes

Question 1

A group is

Answer 1

a collection of individuals who interact with each other such that one person’s actions have an impact on the others.

Question 2

To make a team contract meaningful, include all the following sections EXCEPT

Answer 2

team compensation

–SHOULD INCLUDE - team decision making, performance, values

Question 3

Norms are

Answer 3

shared expectations about how things operate w/in a group/team

Question 4

three categories of team roles are

Answer 4

task
social
boundary spanning roles

Question 5

T/F Barker, CEO, is a coach who effectively motivates

Answer 5

FALSE

Question 6

Blake and switch are competitors T/F

Answer 6

False

Question 7

which dept. controls?

Answer 7

finance

Question 8

which would NOT be a suggestion to help the team?

Answer 8

inc. training for frontline employees

I would say!!

• -leave day to day task decisions to middle managers
• -ask all separate departments to view their work as it reflects on the whole comp.
• -encourage team members to take responsibility for their own actions

Question 9

Which is NOT a benefit of effective mgmt. of diversity?

Answer 9

higher producivity of operations

–ARE: greater creativity in decision making, better service to customers, more satisfied workers

Question 10

In firms w/ growth strategy, there is a negative relatinoship btwn racial diversity and firm performance T/F

Answer 10

FALSE

Question 11

T/F A group with three older males and three younger women will have a strong fault line

Answer 11

true

Question 12

T/F reasonable accommodation for religious reasons does not req. schedule modifications although it may require modifications in dress code

Answer 12

false

Question 13

T/F In “How to Kill Team Creativity” the authors share that managers who encourage teams to be excited came up with most innovative products

Answer 13

FALSE

Question 14

T/F - In “How to Kill Team Creativity” the authors share that managers who keep a “hands off” approach had teams that came up with most innovative products.

Answer 14

False

Question 15

T/F - High functional diversity (having people from all across the organization) in innovation teams helps the teams have more innovative results

Answer 15

false

Question 16

T/F - The scholars found that the best innovators systematically use old ideas as the raw material for new ideas

Answer 16

true

Question 17

T/F - The scholars suggest embedding “old ideas” in knowledge management systems to avoid having physical objects pile up

Answer 17

false

Question 18

What idea did Grace have to improve efficiency at the company?

Answer 18

switch to a new project mgmt. software

Question 19

Which is NOT one of the reasons Grace was frustrated with her boss?

Answer 19

he provided negative feedback in her performance review
–she WAS frustrated that he wasn’t giving her opp. she felt she deserved, he didn’t seem to be taking her ideas seriously, he shot down her idea in front of the VP of their department

Question 20

T/F - Though employees seem more satisfied when their company communicates with them about issues that impact them, effective communication does little to improve the firm’s market value

Answer 20

false

Question 21

Communication fulfills three main functions within an organization including…

Answer 21

transmission of info., sharing emotions and feelings, and coordination

Question 22

T/F - Crucial conversations are discussions where the stakes are high, so opinions need to be in line with the majority in the group

Answer 22

false

Question 23

Which is NOT a barrier to comm.

Answer 23

intention of comm.

–ARE barriers: filtering, selective perception, jargon

Question 24

which of the following pieces of advice is NOT a tip to improve your listening habits?

Answer 24

think about what you will say when the time comes

ARE:

• -start by stopping
• -don’t multitask during listening
• -empathize with the sender’s viewpoint

Question 25

Jason received the sales report and noted how badly the southern sector performed. As he prepared the presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. This scenario focuses on the communication barrier of

Answer 25

filtering

Question 26

information-rich channels convey more

Answer 26

nonverbal information

Question 27

written com. should be used when

Answer 27

facts need to be conveyed

Question 28

T/F - The rational decision-making model limits the number of alternatives considered

Answer 28

False

Question 29

T/F - The intuitive decision-making model is best used when the decision maker has experience with the problem and there is time pressure

Answer 29

True

Question 30

T/F - one way to avoid escalation of commitment is to have identificable turning back points

Answer 30

true

Question 31

T/F - indiv. decision making produces a greater commitment to the ultimate decision than does group decision making

Answer 31

False

Question 32

indiv. are influenced in their decision making by all of the following EXCEPT

Answer 32

foresight bias

–anchoring, framing bias, escalation of commitment