HR mid-term

Question 1

Company Challenges (3)

Answer 1

1. Environment Forces
   - flexible to react
2. Uncertainty towards the future
   - lack of clarity in the information, lack of feedback
3. Changes
   - changes in the market
   - products life and services are shorter

Question 2

Roles of HR

Answer 2

1. Planning
2. Recruitment and Training
3. Employee Relations
4. Motivation
5. Improvement in Compensation Packages

Question 3

Motivation Definition

Answer 3

internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject to make an effort to reach a goal

high motivated employees = increased productivity

Question 4

Cost of Employee disengagement

Answer 4

• negative customer image
• low productivity
• turnover cost
• absenteeism cost
• operational inefficiencies

Question 5

Pillars of Commitment

Answer 5

1. Clarity
2. Competence
3. Appreciation
4. Influence

Question 6

Rules of Motivation

Answer 6

1. Be motivated yourself
2. Choose motivated people to work with you
3. have an individual knowledge of each of them
4. establish with them realistic goals
5. progress is motivating for everybody
6. try to create a motivating environment
7. give motivating award
8. recognise the work of your team

Question 7

Procedure of recruitment

Answer 7

1. Job description
2. Recruiting Sources
3. Filter CV
4. Job Interview 1
5. Tests
6. Job Interview 2
7. Check References
8. Report
9. Integration

Question 8

Structure of Job Description

Answer 8

Presentation of the company
Name of the position
Mission of the position
Responsibilities
Requirements = technical and softs
we offer

Question 9

monetary factors

Answer 9

higher pay (things to do with money)

Question 10

non-monetary factors

Answer 10

incentives that have nothing to do with pay