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Human Resources > Final > Flashcards

Final Flashcards

1
Q

Company Challenges

A
  1. Environment Forces: Flexible
  2. Uncertainty towards the future: lack of info and feedback
  3. changes: technology…
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2
Q

People Strategy (Aspects)

A

Economic, Psychological, sociological, moral

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3
Q

economic aspect

A

calculate value of people

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4
Q

psychological aspect

A

what motivates people

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5
Q

sociological aspect

A

each person develops relationships in the company/ social network

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6
Q

moral aspect

A

social responsibility

put people first

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7
Q

motivation

A

Stimulate desire and energy in people, to be continually interested and committed to a job

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8
Q

engagement

A

dedication, motivation, sense of belonging, responsibility

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9
Q

cost of employment disengagement

A
  1. negative customer image
  2. low productivity
  3. turnover cost
  4. absenteeism cost
  5. operational inefficiencies
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10
Q

pillars of commitment

A
  1. Clarify - aims, values…
  2. Competence - right tools and resources
  3. Influence - voicing ideas
  4. Appreciation - treated with respect
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11
Q

strokes

A

negative (alone) positive (in front of everyone)

  1. be specific
  2. do not compare to others
  3. frequent (right when it happens)
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12
Q

rules to motivate

A
  1. be motivated yourself
  2. choose motivated people to work with you
  3. give individual treatment
  4. establish realistic goals with them
  5. progress is motivating for everybody
  6. create a motivating environment
  7. give motivating awards
  8. recognise the work of your team
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13
Q

role of a job interview

A

evaluating the candidates

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14
Q

Structured interview

A

each interview is presented with exactly the same questions in the same order (good to compare)

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15
Q

Types of questions

A

biographical, structured, competency

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16
Q

Biographical questions

A

professional and personal life

17
Q

Structured questions

A

scenarios, concrete situation

18
Q

Competency questions

A

skills (technical, soft)

19
Q

Job Interview Structure

A
  1. create trust atmosphere
  2. global vision of the candidate
  3. biographical questions
  4. competencies questions
  5. structured questions
  6. salary negotiation
20
Q

Factors affecting interviews

A
  1. first impressions
  2. misunderstanding the job
  3. candidate- order error (error of judgement)
  4. nonverbal behaviour and impression management
  5. personal characteristics (looks,race)
21
Q

Training Strategy

A
  1. develops employee capabilities
  2. encourages change
  3. promotes continuous learning
  4. shares new knowledge
22
Q

Training Development Process

A
  1. Analysis (job performance skills needed)
  2. Design/Develop
  3. Try on a small audience
  4. Implement program
  5. Evaluation (programs successes and failures)
23
Q

Format of job description

A
  1. Presentation of Company
  2. Position
  3. Mission of the Position
  4. Responsibilities
  5. Requirements (technical, soft)
  6. We offer
24
Q

Recruiting time line

A

job description -> recruiting sources -> filter CV -> job interview 1 -> tests -> job interview 2 -> check references -> report -> integration

Human Resources (2 decks)

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