HR Competencies Flashcards
What is competency?
KSAs needed to succeed
KSA=knowledge, skills, and abilities
Knowledge, skills, and abilities needed to succeed
Who are HR’s constituencies?
Stakeholders =all affected by and affecting an organization(they define value differently)
What are the roles of entry-level,mid-level, and CHRO HR professionals?
- Entry-level =understand strategic relationship
- Mid-level=align HR initiatives with strategy
- CHRO=champion with peers
What is the difference between the competences of leadership and navigation?
- Leadership=initiating change with a vision
* Navigation=using organizational savvy to make allies and unite
What are the purposes of managers and leaders?
- Manager=efficiency
* Leader=change agent/vision/influencer
What is the concept of a leader’s inner team?
Leader must have a multifaceted personality:inspirational dreamer,analytical thinker,practical warrior,and emotional lover
What should every leader (no matter the culture)be and what should they not be?
- Be self-aware
* Should not be a loner
What do X and Y leaders believe motivates employees?
- X=believes in rigid control
* Y=believes in autonomy
According to Blake-Mouton,what two factors determine your leadership style and which leader is best?
*Concern for people and production and a team leader has concern for both
What is the Hersey-Blanchard situational leadership theory?
*Your leadership style must change to match the psychological and job maturity of your employees
What is Fiedler’s Contingency Theory?
*Leaders must change the favorableness of factors of the leadership style rather than their style
What is action-centered leadership?
*Get action through the team by empowering them. Allow dispersed or emergent leadership
What should global companies remember about leadership?
*Leadership models often have a western flavor. Cultural training is key because of local differences. Develop leaders from local areas and avoid headquarter-based leadership practices
What are the duties of all HR professionals and advanced HR professionals regarding ethics?
- All=act with and encourage others to act with integrity
* Advanced=withstand pressure
When considering ethics,what should be considered?
Is it fair to everyone involved? And ethical universalism (fundamental principles) vs. cultural relativism
What is business acumen?
- Understanding how external and internal influences will affect strategy (will lead to going outside of comfort zone to seek out root causes)
What are value and value chain?
How does being clear on these help make decisions?
*Value=success
Value chain=process used to create value
Clarity make it clear what core activities are for strategic planning and outsourcing decisions
What are the four phases of a business life cycle?
- Introduction
- Growth
- Maturity
- Decline
According to Porter’s Five Forces, what are the 5 industry-specific characteristics that influence success?
- Bargaining power of buyers
- Bargaining power of suppliers
- Rivalry among competitors
- Threat of substitution
- Threat of entry
What are strategy, strategic planning, and strategic management?
- Strategy=long-term plan
- Strategic planning = fact based process repeated at organization, business unit, and functional levels
- Strategic management = consistent focus
What is the main mistake organization make with strategic planning?
*Not involving all stakeholders
What three aspects of an initiative must be measured as part of strategic management?
- Effectiveness(work)
- Efficiency(ROI)
- Impact(affects strategic goal)
What is relationship management?
*Managing interactions to build trust
What are the four phases of emotional intelligence (EI)
- Perceived emotion
- Use emotion to think
- Understand emotion
- Regulate emotion
What are the four stages of team development?
- Forming
- Storming
- Norming
- Performing
Leader’s role shifts
Explain the following five modes of managing conflict: accommodate, assert, avoid, collaborate, and compromise
- Accommodate =downplay disagreement
- Assert=impose
- Avoid =withdraw and allow whatever
- Collaborate= 3rd way, both sides can own
- Compromise = both concede
When should you engage in soft, hard, and principled negotiation?
- Soft=relationship greater than issue
- Hard= winning #1
- Principled =issue centered
- Common interests=win-win
What is BATNA?
*Best alternative to a negotiated agreement
What is consultation?
- Helping others achieve their goals
What is the Lewin Change Model?
- Unfreezing,Moving,Refreezing
Explains what happens in change
What are key aspects of Kotter’s Change Techniques?
Create a sense of urgency, provide vision, over-communicate, institutionalize changes
What are systems solutions?
- Interconnections
What is critical evaluation?
- Making business decisions based on information
What is business intelligence?
- Gathering and analyzing data to support better decision-making
(Look for patterns)
What two aspects are considered when determining the quality of data sources?
- Reliability =consistency
Validity =measures what it is intended to measure
What is the competency of global and cultural effectiveness?
- valuing and considering the perspectives of backgrounds of all
What contradictions (duality) does a global mindset sometimes have to accept?
- standardization vs. localization
What is culture?
- Shared beliefs, values, and behaviors
What are the three aspects of a CQ (cultural quotient)
- Cognitive(knowledge of other cultures)
Motivational (ability to enjoy other cultures)
Behavioral (flexibility to adapt to other cultures)
What are Trompensaar’s Four Corporate cultures: incubator, guided middle, Eiffel Tower, family!
- Incubator = flat structure, chaotic, individuals with ideas values(Sweden)
Guided missile= specific goals, expertise valued, results count(US, Canada, U.K)
Eiffel Tower= hierarchical, elaborate rules (Germany, Denmark, Netherlands)
Family= key leaders engage in parent-child relationship (Japan, France, Spain)
What are the three types of world legal systems?
- Civil law=codes
Common law=precedent
Religious =can be side by side civil and influence
What is the rule of law?
- No one is above the law and authority is exercised in accordance with legal procedure
What are extraterritorial laws?
- What a company can do abroad
What is the competency of communication?
- Effectively exchanging information with stakeholders
How should an HR professional communicate with upper leadership?
- Lots of data on slides
In communication, what is framing?
- Call to action
