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SHRM SCP FLASHCARD > HR Competencies > Flashcards

HR Competencies Flashcards

1
Q

What is competency?

A

KSAs needed to succeed

KSA=knowledge, skills, and abilities

Knowledge, skills, and abilities needed to succeed

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2
Q

Who are HR’s constituencies?

A

Stakeholders =all affected by and affecting an organization(they define value differently)

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3
Q

What are the roles of entry-level,mid-level, and CHRO HR professionals?

A
  • Entry-level =understand strategic relationship
  • Mid-level=align HR initiatives with strategy
  • CHRO=champion with peers
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4
Q

What is the difference between the competences of leadership and navigation?

A
  • Leadership=initiating change with a vision

* Navigation=using organizational savvy to make allies and unite

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5
Q

What are the purposes of managers and leaders?

A
  • Manager=efficiency

* Leader=change agent/vision/influencer

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6
Q

What is the concept of a leader’s inner team?

A

Leader must have a multifaceted personality:inspirational dreamer,analytical thinker,practical warrior,and emotional lover

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7
Q

What should every leader (no matter the culture)be and what should they not be?

A
  • Be self-aware

* Should not be a loner

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8
Q

What do X and Y leaders believe motivates employees?

A
  • X=believes in rigid control

* Y=believes in autonomy

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9
Q

According to Blake-Mouton,what two factors determine your leadership style and which leader is best?

A

*Concern for people and production and a team leader has concern for both

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10
Q

What is the Hersey-Blanchard situational leadership theory?

A

*Your leadership style must change to match the psychological and job maturity of your employees

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11
Q

What is Fiedler’s Contingency Theory?

A

*Leaders must change the favorableness of factors of the leadership style rather than their style

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12
Q

What is action-centered leadership?

A

*Get action through the team by empowering them. Allow dispersed or emergent leadership

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13
Q

What should global companies remember about leadership?

A

*Leadership models often have a western flavor. Cultural training is key because of local differences. Develop leaders from local areas and avoid headquarter-based leadership practices

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14
Q

What are the duties of all HR professionals and advanced HR professionals regarding ethics?

A
  • All=act with and encourage others to act with integrity

* Advanced=withstand pressure

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15
Q

When considering ethics,what should be considered?

A

Is it fair to everyone involved? And ethical universalism (fundamental principles) vs. cultural relativism

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16
Q

What is business acumen?

A
  • Understanding how external and internal influences will affect strategy (will lead to going outside of comfort zone to seek out root causes)
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17
Q

What are value and value chain?

How does being clear on these help make decisions?

A

*Value=success
Value chain=process used to create value

Clarity make it clear what core activities are for strategic planning and outsourcing decisions

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18
Q

What are the four phases of a business life cycle?

A
  1. Introduction
  2. Growth
  3. Maturity
  4. Decline
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19
Q

According to Porter’s Five Forces, what are the 5 industry-specific characteristics that influence success?

A
  1. Bargaining power of buyers
  2. Bargaining power of suppliers
  3. Rivalry among competitors
  4. Threat of substitution
  5. Threat of entry
20
Q

What are strategy, strategic planning, and strategic management?

A
  • Strategy=long-term plan
  • Strategic planning = fact based process repeated at organization, business unit, and functional levels
  • Strategic management = consistent focus
21
Q

What is the main mistake organization make with strategic planning?

A

*Not involving all stakeholders

22
Q

What three aspects of an initiative must be measured as part of strategic management?

A
  • Effectiveness(work)
  • Efficiency(ROI)
  • Impact(affects strategic goal)
23
Q

What is relationship management?

A

*Managing interactions to build trust

24
Q

What are the four phases of emotional intelligence (EI)

A
  1. Perceived emotion
  2. Use emotion to think
  3. Understand emotion
  4. Regulate emotion
25
Q

What are the four stages of team development?

A
  1. Forming
  2. Storming
  3. Norming
  4. Performing
    Leader’s role shifts
26
Q

Explain the following five modes of managing conflict: accommodate, assert, avoid, collaborate, and compromise

A
  1. Accommodate =downplay disagreement
  2. Assert=impose
  3. Avoid =withdraw and allow whatever
  4. Collaborate= 3rd way, both sides can own
  5. Compromise = both concede
27
Q

When should you engage in soft, hard, and principled negotiation?

A
  • Soft=relationship greater than issue
  • Hard= winning #1
  • Principled =issue centered
  • Common interests=win-win
28
Q

What is BATNA?

A

*Best alternative to a negotiated agreement

29
Q

What is consultation?

A
  • Helping others achieve their goals
30
Q

What is the Lewin Change Model?

A
  • Unfreezing,Moving,Refreezing

Explains what happens in change

31
Q

What are key aspects of Kotter’s Change Techniques?

A

Create a sense of urgency, provide vision, over-communicate, institutionalize changes

32
Q

What are systems solutions?

A
  • Interconnections
33
Q

What is critical evaluation?

A
  • Making business decisions based on information
34
Q

What is business intelligence?

A
  • Gathering and analyzing data to support better decision-making
    (Look for patterns)
35
Q

What two aspects are considered when determining the quality of data sources?

A
  • Reliability =consistency

Validity =measures what it is intended to measure

36
Q

What is the competency of global and cultural effectiveness?

A
  • valuing and considering the perspectives of backgrounds of all
37
Q

What contradictions (duality) does a global mindset sometimes have to accept?

A
  • standardization vs. localization
38
Q

What is culture?

A
  • Shared beliefs, values, and behaviors
39
Q

What are the three aspects of a CQ (cultural quotient)

A
  • Cognitive(knowledge of other cultures)

Motivational (ability to enjoy other cultures)

Behavioral (flexibility to adapt to other cultures)

40
Q

What are Trompensaar’s Four Corporate cultures: incubator, guided middle, Eiffel Tower, family!

A
  • Incubator = flat structure, chaotic, individuals with ideas values(Sweden)

Guided missile= specific goals, expertise valued, results count(US, Canada, U.K)

Eiffel Tower= hierarchical, elaborate rules (Germany, Denmark, Netherlands)

Family= key leaders engage in parent-child relationship (Japan, France, Spain)

41
Q

What are the three types of world legal systems?

A
  • Civil law=codes
    Common law=precedent
    Religious =can be side by side civil and influence
42
Q

What is the rule of law?

A
  • No one is above the law and authority is exercised in accordance with legal procedure
43
Q

What are extraterritorial laws?

A
  • What a company can do abroad
44
Q

What is the competency of communication?

A
  • Effectively exchanging information with stakeholders
45
Q

How should an HR professional communicate with upper leadership?

A
  • Lots of data on slides
46
Q

In communication, what is framing?

A
  • Call to action

SHRM SCP FLASHCARD (9 decks)

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