HR and Communication

Question 1

Explain Herzberg’s Hygiene Factors

Answer 1

These are the extrinsic factors related to the work environment, such as salary, company policies, working conditions, interpersonal relationships, and job security. When these factors are adequate, they prevent dissatisfaction among employees. However, improving these factors alone does not lead to increased motivation or satisfaction.

Question 2

Explain Herzberg’s Motivation Factors

Answer 2

Motivational factors are intrinsic to the job and focus on aspects like recognition, responsibility, opportunities for growth, achievement, and the nature of the work itself. When present, these factors contribute to job satisfaction and motivation. Herzberg argued that enhancing these factors would lead to increased employee motivation and satisfaction, promoting higher performance and engagement.

Question 3

What are the three factors in the McClelland’s Acquired Needs Theory

Answer 3

Achievement
Affiliation
Power

Question 4

Explain McGregor’s Theory X and Y

Answer 4

Theory X: Assumes that employees inherently dislike work, avoid responsibilities, and need to be closely supervised and controlled.

Theory: Assumes that work is as natural as play or rest for employees, and they can be self-motivated and creative if their jobs align with their interests.

Question 5

Why should managers have a good understanding of Maslows Heirarchy?

Answer 5

1. Employee Motivation
2. Employee Engagement and Satisfaction
3. Talent Development and Retention
4. Tailoring HR Strategies

Question 6

What items should a communication plan address?

Answer 6

Stakeholders
Communication methods
Frequency
Responsibility

Question 7

Name three importances of the RACI chart

Answer 7

1. Clarity in Roles and Responsibilities
2. Improved Communication and Collaboration
3. Risk Mitigation and Project Control

Question 8

What does RACI stand for?

Answer 8

Responsible
Accountable
Consulted
Informed