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Business > HR > Flashcards

HR Flashcards

1
Q

Motivation

A

the reason employees want to work hard and work effectively

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2
Q

Wage

A

payment for work, usually weekly

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2
Q

Time rate

A

the amount paid to an employee for one hour of work

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3
Q

Piece rate

A

the amount paid for each unit of output

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4
Q

Salary

A

payment for work, usually monthly

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5
Q

Bonus

A

additional amount of payment above basic pay as a reward for good work

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6
Q

Commission

A

payment relating to the number of sales made

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7
Q

Profit sharing

A

a system where a proportion of the businesses profits is paid out to employees

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8
Q

Job satisfaction

A

enjoyment from feeling that you have done a good job

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9
Q

Job rotation

A

workers swapping jobs around for a limited time to stop the job feeling repetetive

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10
Q

Job enrichment

A

adding tasks to jobs that require more skill and / or responsibility

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11
Q

Teamworking

A

using groups of workers and allocating specific tasks and responsibilities to them

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12
Q

Training

A

improving a workers skill

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13
Q

Promotion

A

advancement of an employees position in an organisation

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14
Q

Organisational structure

A

levels of management and division of responsibilities within an organisation

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15
Q

Organisational chart

A

the diagram that outlines the internal management structure

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16
Q

Hierarchy

A

the levels of management in any organisation from highest to lowest

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17
Q

Level of heirarchy

A

managers / supervisors / other employees who are given a similar level of responsibility in an organisation

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18
Q

Chain of command

A

the structure in an organisation which allows instructions to be passed down from senior management to lower levels of management

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19
Q

Span of control

A

the number of subordinates working directly under 1 manager

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20
Q

Directors

A

senior managers who lead a particular department or division in a business

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21
Q

Line managers

A

managers with direct responsibility for people below them in the organisational structure

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22
Q

Supervisors

A

junior managers who have direct control over the employees below them in the organisational structure

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23
Q

Staff managers

A

specialists who provide support, information and assistance to line managers

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24
Q

Democratic leadership

A

employees are involved in the decision making process

24
Q

Leadership styles

A

different approaches to dealing with people and making decisions in a position of authority

25
Q

Delegations

A

giving a subordinate the authority to perform a particular task

26
Q

Autocratic leadership

A

manager expects to be in charge of the business and to have orders followed

27
Q

Trade union

A

a group of employees joined together to ensure their interests are protected

28
Q

Laissez-faire leadership

A

the broad objective is made clear, but employees are left to figure out how to achieve said goals on their own

29
Q

Closed shop

A

when all employees must be a member of the same trade union

29
Q

Recruitment

A

businesses employing someone to fill in a vacant position

30
Q

Employee selection

A

evaluating candidates for a specific job and selecting an individual for employment based on the needs of the organisation

31
Q

Job analysis

A

identifies and records the responsibilities and tasks relating to a job

32
Q

Job description

A

outlines the responsibilities and duties to be carried out by someone employed to do a specific job

32
Q

Job specification

A

a document which outlines the requirements, qualifications, expertise for a specific job

33
Q

Internal recruitment

A

when a vacancy is fulled by someone who is an existing employee of the business

34
Q

External recruitment

A

when a vacancy is filled by someone who is not an existing employee of the and will be new to the business

35
Q

Part-time

A

employees who often works between 1 and 30-35 hours a week

36
Q

Full-time

A

employees who will usually work 35+ hours a week

37
Q

Introduction training

A

an introduction given to new employees explaining the businesses activities, customs, procedures, and introduction to fellow employees

38
Q

On the job training

A

watching a more experienced worker do the job

39
Q

Off the job training

A

training away from the workplace, usually done by specialist trainers

40
Q

Workforce planning

A

establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required

41
Q

Dismissal

A

employment ended against the will of employees, usually for not working in accordance with the employment contract

42
Q

Redundancy

A

employee no longer needed and so loses their job, not due to any aspect of their work being unsatisfactory

43
Q

Contract of employment

A

a legal agreement between an employer and employee, listing the rights and responsibilities of the worker

44
Q

Industrial tribunal

A

a type of law court that makes judgement on disagreements between companies and their employees

45
Q

Ethical decision

A

a decision taken by a manager or a company because of the moral code observed by the firm

46
Q

Communication

A

transferring a message from the sender to the receiver

47
Q

Message

A

information or instruction being passed by the sender to the receiver

48
Q

Internal communication

A

communication between members of the same organisation

49
Q

External communication

A

communication between the organisation and another organisation or individual

50
Q

Transmitter

A

the person starting off the process by sending the message

51
Q

Medium of communication

A

the method used to send a message

52
Q

Receiver

A

the person who receives the message

53
Q

Feedback

A

the reply from the receiver to inform the sender that the message have been received and understood

54
Q

One way communication

A

a message that does not require a response

55
Q

Two way communication

A

a message that does require a response

56
Q

Formal communication

A

messages sent through established channels using professional language

57
Q

Informal communication

A

information sent and received casually using everyday language

58
Q

Communication barriers

A

factors stopping effective communication of messages

Business (9 decks)

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