HR

Question 1

Motivation

Answer 1

the reason employees want to work hard and work effectively

Question 2

Wage

Answer 2

payment for work, usually weekly

Question 2

Time rate

Answer 2

the amount paid to an employee for one hour of work

Question 3

Piece rate

Answer 3

the amount paid for each unit of output

Question 4

Salary

Answer 4

payment for work, usually monthly

Question 5

Bonus

Answer 5

additional amount of payment above basic pay as a reward for good work

Question 6

Commission

Answer 6

payment relating to the number of sales made

Question 7

Profit sharing

Answer 7

a system where a proportion of the businesses profits is paid out to employees

Question 8

Job satisfaction

Answer 8

enjoyment from feeling that you have done a good job

Question 9

Job rotation

Answer 9

workers swapping jobs around for a limited time to stop the job feeling repetetive

Question 10

Job enrichment

Answer 10

adding tasks to jobs that require more skill and / or responsibility

Question 11

Teamworking

Answer 11

using groups of workers and allocating specific tasks and responsibilities to them

Question 12

Training

Answer 12

improving a workers skill

Question 13

Promotion

Answer 13

advancement of an employees position in an organisation

Question 14

Organisational structure

Answer 14

levels of management and division of responsibilities within an organisation

Question 15

Organisational chart

Answer 15

the diagram that outlines the internal management structure

Question 16

Hierarchy

Answer 16

the levels of management in any organisation from highest to lowest

Question 17

Level of heirarchy

Answer 17

managers / supervisors / other employees who are given a similar level of responsibility in an organisation

Question 18

Chain of command

Answer 18

the structure in an organisation which allows instructions to be passed down from senior management to lower levels of management

Question 19

Span of control

Answer 19

the number of subordinates working directly under 1 manager

Question 20

Directors

Answer 20

senior managers who lead a particular department or division in a business

Question 21

Line managers

Answer 21

managers with direct responsibility for people below them in the organisational structure

Question 22

Supervisors

Answer 22

junior managers who have direct control over the employees below them in the organisational structure

Question 23

Staff managers

Answer 23

specialists who provide support, information and assistance to line managers

Question 24

Democratic leadership

Answer 24

employees are involved in the decision making process

Question 24

Leadership styles

Answer 24

different approaches to dealing with people and making decisions in a position of authority

Question 25

Delegations

Answer 25

giving a subordinate the authority to perform a particular task

Question 26

Autocratic leadership

Answer 26

manager expects to be in charge of the business and to have orders followed

Question 27

Trade union

Answer 27

a group of employees joined together to ensure their interests are protected

Question 28

Laissez-faire leadership

Answer 28

the broad objective is made clear, but employees are left to figure out how to achieve said goals on their own

Question 29

Closed shop

Answer 29

when all employees must be a member of the same trade union

Question 29

Recruitment

Answer 29

businesses employing someone to fill in a vacant position

Question 30

Employee selection

Answer 30

evaluating candidates for a specific job and selecting an individual for employment based on the needs of the organisation

Question 31

Job analysis

Answer 31

identifies and records the responsibilities and tasks relating to a job

Question 32

Job description

Answer 32

outlines the responsibilities and duties to be carried out by someone employed to do a specific job

Question 32

Job specification

Answer 32

a document which outlines the requirements, qualifications, expertise for a specific job

Question 33

Internal recruitment

Answer 33

when a vacancy is fulled by someone who is an existing employee of the business

Question 34

External recruitment

Answer 34

when a vacancy is filled by someone who is not an existing employee of the and will be new to the business

Question 35

Part-time

Answer 35

employees who often works between 1 and 30-35 hours a week

Question 36

Full-time

Answer 36

employees who will usually work 35+ hours a week

Question 37

Introduction training

Answer 37

an introduction given to new employees explaining the businesses activities, customs, procedures, and introduction to fellow employees

Question 38

On the job training

Answer 38

watching a more experienced worker do the job

Question 39

Off the job training

Answer 39

training away from the workplace, usually done by specialist trainers

Question 40

Workforce planning

Answer 40

establishing the workforce needed by the business for the foreseeable future in terms of the number and skills of employees required

Question 41

Dismissal

Answer 41

employment ended against the will of employees, usually for not working in accordance with the employment contract

Question 42

Redundancy

Answer 42

employee no longer needed and so loses their job, not due to any aspect of their work being unsatisfactory

Question 43

Contract of employment

Answer 43

a legal agreement between an employer and employee, listing the rights and responsibilities of the worker

Question 44

Industrial tribunal

Answer 44

a type of law court that makes judgement on disagreements between companies and their employees

Question 45

Ethical decision

Answer 45

a decision taken by a manager or a company because of the moral code observed by the firm

Question 46

Communication

Answer 46

transferring a message from the sender to the receiver

Question 47

Message

Answer 47

information or instruction being passed by the sender to the receiver

Question 48

Internal communication

Answer 48

communication between members of the same organisation

Question 49

External communication

Answer 49

communication between the organisation and another organisation or individual

Question 50

Transmitter

Answer 50

the person starting off the process by sending the message

Question 51

Medium of communication

Answer 51

the method used to send a message

Question 52

Receiver

Answer 52

the person who receives the message

Question 53

Feedback

Answer 53

the reply from the receiver to inform the sender that the message have been received and understood

Question 54

One way communication

Answer 54

a message that does not require a response

Question 55

Two way communication

Answer 55

a message that does require a response

Question 56

Formal communication

Answer 56

messages sent through established channels using professional language

Question 57

Informal communication

Answer 57

information sent and received casually using everyday language

Question 58

Communication barriers

Answer 58

factors stopping effective communication of messages