How to support individuals to maintain their rights

Question 1

How do we use effective communication to maintain rights?

Answer 1

• using vocabulary that can be understood
• not being patronising
• adapting their communication to meet the needs of the individuals or the situation
• listening to the individuals’ needs

Question 2

How does up to date info maintain rights?

Answer 2

• on-time service open
• telephone, address
• type of care provided
• location
  alternate available

Question 3

How does challenging discriminatory behaviour maintain rights?

Answer 3

• challenge at the time
• afterwards through procedures
• long term active campaigning

Question 4

How does having info about complaint procedures maintain rights?

Answer 4

• the options they have
• the step to take when making a complaint
• procedures to follow

Question 5

How does advocay help maintain rights?

Answer 5

• an advocate is someone who speaks on behalf of another individual who is unable to speak up for her or himself