Housekeeping Vocab

Question 1

Amenities

Answer 1

services or items offered to guests/ placed in guest room for convenience and comfort at no extra cost

Question 2

Acid cleaners

Answer 2

cleaning agents to remove lime scale deposit (descaler)

Question 3

Basic (Alkaline) cleaners

Answer 3

good for removing grease

Question 4

scheduled maintenance

Answer 4

activities related to the upkeep of the property that are initiated through a formal work-order or similar document

Question 5

cleaning

Answer 5

the removal of dust, dirt, foreign matter, tarnish, stains from various surfaces with the aid of cleaning agents + equipment

Question 6

Dilution system

Answer 6

mixes chemicals and water with the exact dilution required

Question 7

disinfectant

Answer 7

substances used to destroy pathogenic microorganisms. agents bring about germ control

Question 8

¨DND¨ card

Answer 8

do not disturb

Question 9

dilution

Answer 9

process of reducing the strength of a cleaning agent by adding other solvent (usually water=

Question 10

Detergents

Answer 10

cleaning agent, when used in conjunction with water, can loosen and remove dirt.
then hold it in suspension so that the dirt is not redeposited on the clean surface

Question 11

ergonomics

Answer 11

invent and design work stations to adapt them to human and operational needs

Question 12

frequency schedule

Answer 12

indicates how often the items listed in area inventory lists are to be cleaned/maintained

Question 13

grandmaster key

Answer 13

opens every hotel room

Question 14

guest loan items

Answer 14

guest supplies not normally found in a guest room, but available upon request. (fans, adaptors, ironing boards)

Question 15

guest room inspection form

Answer 15

checklist used by team supervisors/ inspectors to inspect that the cleanliness and maintenance of rooms match our standard of performance.

Question 16

housekeeping

Answer 16

department responsible for the provision of a clean, comfortable, safe and aesthetically appealing environment

Question 17

housekeeping status report (housekeeping report)

Answer 17

established by the housekeeping department on a daily basis and provides info on the occupancy or condition of the property´s rooms. physical check

Question 18

hygiene

Answer 18

the science that deals with the preservation of health by maintaining high standard of cleanliness

Question 19

inventory

Answer 19

the stocks of purchased operating supplies, equipment, and other items held for future use in housekeeping operations

Question 20

lobby

Answer 20

area provided near the reception as a common meeting point for all guests

Question 21

lounge

Answer 21

guests can sit back and relax in this place

public area, suitable furnished for relaxation

Question 22

microfiber

Answer 22

• synthetic fiber made of 70% polyester, 30%polyamides
• polyester constitutes the real microfiber
• polyamide star-shaped heart has a real function
• oil and fat adhere to polyamide easily.
  when used wet, microfiber removes dirt

Question 23

mise en place (set up)=

Answer 23

get the necessary equipment ready to clean the rooms

Question 24

neutral cleaners

Answer 24

universal cleaner pH7

Question 25

performance standards

Answer 25

• specific performance expectations for each major duty.
• observable behaviors and actions explain how the job is to be done + results that are expected for satisfactory job performance

Question 26

pH scale

Answer 26

scale that indicates the acidity and alkalinity of substances. 0 - 14
< 7 = acidity
> 7 0 basic
pure water is neutral (7)

Question 27

preventive maintenance

Answer 27

situations are identified and corrected on a regular basis to control costs and keep larger problems from occuring

Question 28

productivity standards

Answer 28

expected quantity of work to be done by each employee of the department

Question 29

room assignment sheet

Answer 29

document indicates the rooms that the attendant has to service and their status

Question 30

room status discrepancy

Answer 30

report listing situations in which the housekeeping department´s descriptions of a room´s physical status differs from the room status information at the front desk

Question 31

routine maintenance

Answer 31

general upkeep of the property that occur on a regular basis and require relatively minimal training or skills to perform

Question 32

surfactant

Answer 32

compound that impart good wetting power, emulsifying power, suspending power to detergents

Question 33

Volatile Organic Compound (VOC´s)

Answer 33

indoor air is generally more polluted than the outdoor air because of the products present on the furniture, floorboards, vanish.

• > important source of pollution through the creation of volatile organic compound.
• > mandatory that each room be aired daily for at least 10 min.

Question 34

water

Answer 34

universal solvent h2o

Most basic cleaning agents

Question 35

white pad

Answer 35

non-abrasive cloth that removes dirt without damaging the surface being cleaned.