Hospitality Abbreviations & Vocabulary

Question 1

ECI

Answer 1

Early Check In
Checking in at the hotel before the standard time of 4pm

Question 2

LCO

Answer 2

Late Check Out
Checking out after the standard time
Times are property-specific, but standard from day to day. Usually 11am or 12 noon.

Question 3

CCA

Answer 3

Credit Card Authorization
Payment process where a guest (or someone paying for the guest) completes an online form to pay for a reservation in advance.

Question 4

IRD

Answer 4

In Room Dining
Also known as room service. When a guest places an order for food and/or beverages to be brought to their guest room.

Question 5

F&B

Answer 5

Food & Beverage
References dining options at a property. Can also be used by groups to refer to the set ups for meals and snacks during a meeting or event.

Question 6

FOM

Answer 6

Front Office Manager
The manager/leader of the front desk team at a hotel.

Question 7

MOD

Answer 7

Manager on Duty
The leader or leaders on duty during a shift. At the CEC it could be a manager or a supervisor.