History of the Accommodation or Lodging History Flashcards

1
Q

The concept of inns originated from the need to provide accommodations for travelers.

The Bible mentions roadside inns, such as the one where Joseph, Christ’s foster father, was told there was no room.

Excavations in Pompeii suggest that the Romans had established a trade around inns.

A

Early Inns and the Roman Era:

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2
Q

During the Middle Ages, inns became more common due to improved security and travel conditions.

The Industrial Revolution led to increased demand for accommodations as people migrated to cities.

The emergence of the middle class fueled the growth of hotels and inns.

A

Medieval Inns and the Industrial Revolution:

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3
Q

The public stagecoach influenced the lodging industry, with inns serving as booking offices, waiting places, and
social centers.

The development of railways led to the construction of larger hotels near train stations.

The automobile era brought about the emergence of roadside hotels and motels.

A

Transportation and Hotel Development:

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4
Q

Advances in air travel and the widespread use of cars increased the demand for hotel accommodations.

Business travelers required specialized facilities, including meeting and convention spaces.

Hotel chains like Hilton, Sheraton, and Holiday Inn emerged to meet the growing demand.

A

Post-World War II Hotel Growth:

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5
Q

The popularity of sun vacations led to the development of resort hotels offering specialized services for
various interests.

Hotels adapted to modern traveler needs through renovations and architectural changes, incorporating
features like atrium lobbies and recreational facilities.

A

Resort Hotels and Architectural Changes:

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6
Q

American hotel chains expanded overseas to meet the global demand for accommodations.

Hilton, Intercontinental, Sheraton, and Holiday Inn established properties in various countries.

A

International Expansion:

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7
Q

Offer a wide range of amenities, from basic to luxurious, and are suitable for various budgets and
preferences.

A

Hotels:

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8
Q

Primarily cater to transient travelers, offering basic rooms and free parking.

A

Motels:

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9
Q

Ideal for vacationers, often located near beaches and offering additional amenities like shops and
recreational activities.

A

Resort Hotels:

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10
Q

Family-owned accommodations, typically found in Europe, offering a more informal atmosphere.

A

Pensions:

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11
Q

Unique to Spain, these are converted historical buildings operated by the government.

A

Paradors:

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12
Q

Combine hotel services with apartment-style living, offering ownership options to guests.

A

Condominium Hotels:

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13
Q

Appeal to outdoor enthusiasts and families, often located in parks or forests.

A

Campgrounds:

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14
Q

Provide a bed and breakfast, often in a home-like setting.

A

Bed and Breakfasts:

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15
Q

accommodations for transient travelers, often below hotel standards.

A

Tourist Inns: Basic

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16
Q

Offer furnished apartments with basic services, similar to hotels.

A

Apartment-Hotels:

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17
Q

Cater to people seeking medical treatment or weight loss, often featuring mineral springs or spas.

A

Health Spas:

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18
Q

Offer lodging in personal residences, often during peak seasons.

A

Private Homes:

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19
Q

A unique ownership model where guests purchase the right to use a vacation property for specific
periods.

A

Time-Sharing:

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20
Q

Budget-friendly accommodations with shared facilities, primarily appealing to young travelers.

21
Q

There are different ways of classifying hotels, such as location, type of guest, and price. According to location, hotels
may be center-city, suburban, airport, or highway. Based on guest type, hotels are classified as commercial,
conventions, or resort. According to price, hotels are categorized as economy, standard, first class, or deluxe.

A

Classification of Hotels

22
Q

A number of independent rating guides have been published by individuals, automobile associations, and travel
organizations using various combinations of star, dots, and alphabetical indicators. Most rating systems are based on
the quality of the physical structure, furnishings, maintenance, housekeeping, and overall service.

A

Rating Systems

23
Q
  • Seven major divisions: personnel,
    *
    Personnel division
  • Engineering and maintenance division
  • Accounting division .
  • Security division
  • Food and beverage division
  • Marketing and sales division
A

Organization of the Lodging Industry

24
Q

recruits new employees and administers policies and employee benefits for the company.

A

Personnel division

25
makes the necessary repairs and implements the hotel's energy management program.
engineering and maintenance division
26
handles the financial activities of the operation which include payment of bills, sending out statements, payroll, and compiling monthly income statements.
accounting division
27
provides protection for both employees and guests.
security division
28
is responsible for the food and beverages that are served.
food and beverage division
29
is responsible for selling the rooms and food service. It is involved in advertising, development of promotional materials, and making direct contacts with prospective clients.
marketing and sales division
30
is responsible for the frontdesk, telephone, reservations, and housekeeping department.
room division
31
Hotels owned and operated by individuals or families.
Individual Ownership:
32
Hotels leased by operators from owners, who then manage the property.
Leases:
33
owned and operated by franchisees under a franchisor's brand, following specific standards and guidelines.
Franchising: Hotels
34
Hotels managed by professional companies on behalf of owners, with the management company receiving fees based on performance.
Management Contracts:
35
Hotels owned by a single company, with standardized policies and practices.
Centralized Ownership:
36
Hotels franchised under a chain brand, offering benefits like marketing and reservation systems.
Franchising:
37
Combinations of owned and franchised units within a chain.
Mixed Models:
38
Management Method
-Traditional Methods -Specialized Methods -Chain Operations
39
Management Method
-Referral Groups -Hotel Terminology
40
Hotels that remain independent but benefit from membership in referral groups for marketing and reservation purposes.
Independent Ownership:
41
Quoted based on meal inclusions (European Plan, American Plan, Modified American Plan, Bermuda Plan).
Room Rates:
42
Maximum published rates for rooms.
Rack Rates:
43
Special rates offered to specific groups or for conventions.
Discounted Rates:
44
Hotel Profitability
-Room Occupancy -Double Occupancy Rooms -Average Rate per Room Occupied -Average Daily Rate Per Guest -Breakeven Point
45
To maximize revenue and increase room occupancy, hotels try to increase the length of stay of customers through advertising and other marketing methods. If customers can be motivated to stay an extra day or two, this will mean more revenue for the hotel.
Average Length of Stay
46
is a critical process for hotels and travelers alike. While computerized systems have improved efficiency, overbooking remains a challenge due to no-shows. Hotels employ strategies like early arrival stipulations and deposits to mitigate this risk.
Accommodation reservation
47
serve as valuable marketing tools, providing information about guests' preferences and demographics. This data helps hotels tailor their marketing efforts and understand their target audience.
Guest registration cards
48
has evolved, with many airlines forming partnerships to offer bundled travel packages and frequent flyer program benefits.
The relationship between airlines and hotels
49
is essential for attracting guests. Hotels utilize various channels, including travel trade, direct mail, print media, and online platforms.
Accommodation promotion