helpful stuff

Question 1

mission statement

Answer 1

legendary food, legendary service

Question 2

story

Answer 2

hand-cut steaks, fall-off-the bone ribs, fresh-baked bread honey cinnamon butter, made-from-scratch side items and dressings, ice-cold beer, and legendary margaritas

Question 3

service with heart

Answer 3

howdy, engage, arrive, respond, thank you

Question 4

howdy

Answer 4

(15-45) smile, flag, 1st time?, table PeanutBreadSilverPlates

Question 5

engage

Answer 5

(2-3) serve bevs, suggestively sell apps, pivot points

Question 6

arrive

Answer 6

deliver apps (6-8), salads (5), entrees (12-15), 2 minute check-back

Question 7

respond

Answer 7

anticipate needs, maintain table, absolutely-right away-my pleasure, check ready

Question 8

thank you

Answer 8

drop check, appreciation, thank you goodbye

Question 9

what’s your open for someone who knows the story?

Answer 9

hello! my name is emily. have you been here before? so you know about our fall off-the-bone ribs, sides and dressings made from scratch, and hand-cut steaks? would you like to start off with a legendary margarita, coke product, or ice cold beer?

Question 10

what’s your open for someone who doesn’t know the story?

Answer 10

hello! my name is emily. have you been here before? well, our mission statement is legendary food, legendary service. we back up our mission statement with hand-cut steaks, fall off-the-bone ribs, fresh-baked bread with honey cinnamon butter, made-from-scratch side items and dressings, and legendary margaritas.

Question 11

kent’s top ten

Answer 11

Knowledgeable Servers, Sense of Fun, Urgency on greetings, Manager Table Visits, Three Table Sections, Restroom Focus, Lighting Music Levels TV’s Temperature, Bartender Speed Awareness Known Guests, Hostess Smile Urgency Guest Concern, and Crew Involvement

Question 12

loaded potato?

Answer 12

sour, butter, bacon, chive, cheddar

Question 13

house salad?

Answer 13

cheese, tomato, cheddar, crouton