Healthcare Support Worker Flashcards
Brief summary of cover letter
patient services admin:
- training other staff
- safeguarding responsibilities
- psychosocial approach to blind patient care (example of taking role further to aid mental health)
education:
- MCI case study - consideration of family and mock-up of a treatment plan
- reinforced the importance of multi-disciplinary care to treat mental health
personal experience of mental health:
- aiding the treatment of MH within secondary care a primary motivation
what does the Leadenhall Ward Functional Assessment Centre offer?
An assessment ward for service users with functional mental illnesses. The service offers:
- 24 hour, 365 days a year services
- Active involvement of the patient, family and carers
- Choice and autonomy, where possible
- Intensive assessment, intervention and support
- Recovery planning with patient focussed outcomes
- Sensitive approach to ethnic and cultural issues
- Share learning from the crisis
- Time-limited treatments that are responsive to patient’s needs
- To provide practical support and assistance with problems of daily living
mental health campaigns championed by East London NHS Foundation Trust?
see the signs, save a life
heads up - 30-59 y/o males
all on board - in partnership with network rail to train staff to prevent suicide by trains
rainbowbedfordshire - loneliness stigma
befriending service - to help combat loneliness by pairing a service users over the phone with a ‘befriender’
men’s health week for ELFT staff members
what is Millharbour Ward (tower hamlets)
PICU - psychiatric intensive care unit
beds for 14 men
where would i be working?
there are 7 mental health wards in mile end hospital and 1 at east ham (both under the ‘tower hamlets’ directorate)
both adult and older adult wards e.g millharbour ward for men and leadenhall ward for older adults
aim to provide acute and all-round inpatient care ‘short and focused admissions’ for people experiencing severe mental health difficulties and a MH crisis within hospital
24/7 7 days a week
brief elevator pitch i.e ‘tell us something about yourself’ / ‘tell us why you are suited to this role’
- interest in sport and psychology / neuropathology and mental health since teaching autistic children to play hockey in secondary school
undergrad in psychology with sport science from exeter
- worked in primary care as administrator with daily patient-facing experience
- esp. during covid clinics experienced the feeling of wanting to influence clinical assessment and treatment decisions and outcomes
masters in Applied neuropsychology from bristol
keen to apply educational background & administrative background in healthcare in secondary/tertiary care setting with a grounding in mental health under a MDT with specialised mental health professionals
describe a time when you had to deal with a challenging situation?
at the gp
patient who regularly got very angry and incomprehensible and threatening on the phone
multiple calls one day, i received them all, with px and wife demanding to speak to his doctor who was fully booked all day
‘you will be responsible for my death’ ‘you want me to die’
remained calm, IMing the doctor and practice manager throughout, keeping the patient on the line long enough to pass them across multiple times to the doctor and also transcribing every conversation for reference
was offered for a senior member to take over but trusted personal capability and relaying of info
phoned back the next day along with his wife to apologise & praised by practice manager for handling of the situation - and amended patient notes to document the whole situation
describe a time when you have ‘put the patient first’ / focused on a ‘patient-centred approach’?
2x
- under pressure -
* important MH meds not available for px in their pharmacy, between calls i rang alternative pharmacies, as well as advising the patient to do so, to find where it was in stock
* called original pharmacy to send prescription back and re-sent, within the space of 2 hours on a busy afternoon
* px submitted a named positive review of myself
- special consideration of MH and inclusion
- blind patient struggling with loneliness and low confidence continually mentioning offhand (not primary physical complaint) wanting a physical hobby
- conferred with the doctor about a charity-run community PA group and contacted whether could adjust for blind px
- confirmed with px and they began to attend to these sessions
- received personal praise from the doctor for the idea and finding and collaborating with the charity to help the px
experience of providing / receiving sensitive information?
made chief of safeguarding amongst admin staff
read, sensitively entered, and quickly actioned safeguarding documentation (chiefly from the police) by sending a summary and the priority level to the appropriate GP to action
acting and responding with compassion and empathy / understanding for caring for people with MH difficulties
at front desk dealing with a male who had received neurosurgery as a child and had multiple MH needs
did not hurry him or divert conversation away from his problems and instead asked other admin to open their ‘window’ for the front desk as phones were not busy
later helped him fill out a registration form due to learning difficulties
