Health & Safety

Question 1

Total quality management (TQM)

Answer 1

A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement; also tends to improve worker safety!

Question 2

Occupational injury

Answer 2

Any cut, fracture, sprain, or amputation resulting from a workplace accident or from an exposure involving an accident in the work environment

Question 3

Occupational illness

Answer 3

Any abnormal condition or disorder other than one resulting from an occupational injury, caused by exposure to environmental factors associated with employment; can be acute or chronic; can result from absorbing, inhaling, ingesting, or directly-contacting an illness-causing agent

Question 4

Industrial disease

Answer 4

A disease resulting from exposure to a substance relating to a particular process, trade, or occupation in industry

Question 5

Three principal rights of workers

Answer 5

The right to refuse dangerous work without penalty; The right to participate in identifying and correcting health and safety problems; The right to know about hazards in the workplace

Question 6

Incidence Rate

Answer 6

(Number of injuries and illnesses x 200,000) / (Total hours worked by all employees during a period covered)

Question 7

Frequency Rate

Answer 7

Number of medical aid injuries (or events) relative to the number of hours worked. = (number of injuries/total hours worked) x 200,00

Question 8

Severity Rate

Answer 8

The ratio of days lost to injuries to a factor of 200,000. = (Number of days lost/total hours worked) x 200,000

Question 9

Emergency Action Plan

Answer 9

A plan an organization develops that contains step by step procedures for dealing with various emergency situations

Question 10

Cumulative Trauma Disorders

Answer 10

Injuries involving tendons of the fingers, hands, and arms that become inflamed from repeated stresses and strains

Question 11

Stress

Answer 11

Any adjustive demand caused by physical, mental, or emotional factors that require coping behaviours; caused by either physical or mental/emotional activity.

Question 12

Eustress

Answer 12

Positive stress that accompanies achievement and exhilaration; can be regarded as a beneficial force that helps use forge ahead against obstacles

Question 13

Distress

Answer 13

Harmful stress characterized by a loss of feelings of security or adequacy

Question 14

Burnout

Answer 14

The most severe stage of distress, manifesting itself in depression, frustration, and loss of productivity