Health Coaching (2)

Question 1

Within a health coaching relationship, what expectations are important to clarify with the patient?

Answer 1

Practicalities - timing and location of consultations
Confidentiality
Roles of the practitioner and patient
Boundaries of the work - limits on competence
Keeping a record - written report of what has been discussed to help keep track

Question 2

How can you build rapport in face to face conversations?

Answer 2

Be present in the conversation
Actively listen
Use non-verbal communication - even when writing / making notes

Question 3

How can you build rapport in remote conversations?

Answer 3

Spend time with introductions
Speak slower, clear language, more paused = increased clarity
Video calls = use non-verbal communication, keep background uncluttered, make sure you are clearly visible
Use tone and watch out for patient’s tone

Question 4

What does the acronym OARS in motivational interviews stand for?

Answer 4

Open questions

Affirmations - positive statements / gestures made by practitioner that emphasised patient’s strengths and abilities

Reflective listening - pick up and reflect back the patient’s own words or behaviours

Summaries - summarise and clarify the conversation, slip in ‘change talk’ e.g. It sounds like you have started making positive changes…’

Question 5

What are some ways to make questions effective?

Answer 5

Keep questions open and short

Avoid double, triple or quadruple questions?

Start with ‘what’ or ‘how’, rather than ‘why?’ (why = defensive)

Pause