Health Coaching 2

Question 1

What are the 4 core skills for health coaching conversations

Answer 1

Clarifying expectations
Building a rapport
Motivational interviewing skills
Asking effective coaching questions

Question 2

What is clarifying expectations

Answer 2

Laying out the practicalities, roles of the patient and practitioner, the approach to confidentiality, boundaries of work and keeping a record. All in all this creates a safe space in which the practitioner and the patient can work together.

Question 3

What are practicalities

Answer 3

Location and timing of consultations

Question 4

What is the importance of confidentiality

Answer 4

Important for trust and must be discussed from the outset

Question 5

When is confidentiality broken

Answer 5

When the patient poses a harm to themselves or others

Question 6

What is the expectation of the practitioner’s role

Answer 6

To empower the patient, not to provide answers or to fix problems- the patient must set their own goals and identify their own solutions

Question 7

What are the boundaries of work

Answer 7

Limits of competence and other people that the patient may need to be signposted to

Question 8

What should you keep a record of

Answer 8

What has been discussed and agreed for you and the patient to refer to when needed

Question 9

What is the importance of building a rapport

Answer 9

This is the foundation for effective healthcare interactions and allows participants to connect with each other and thus get a better understandings and feelings to overall provide better communication

Question 10

What is needed to build a rapport

Answer 10

Full attention, mutual respect, empathy and a curious non judgemental mindset.

Question 11

What is OARS

Answer 11

Open questions
Affirmations
Reflective questions
Summaries

This acronym is used for creating a skilled motivational interviewing process

Question 12

Give an example of affirmation

Answer 12

What you said just now was very brave

Question 13

Give an example of reflective listening

Answer 13

You used the word busy quite a lot - can you tell me more about this?

Question 14

When do we use summaries

Answer 14

When there is resistance from the patient - summarise the talk about change to help strengthen motivation

Question 15

What is the benefit of solution oriented questions

Answer 15

Effective and generate new thinking to help move the patient forward regarding their situation

Question 16

What are the 4 steps to asking effective coaching questions

Answer 16

Keep questions open and short so the patient doesn’t get confused and the question will be more impactful

Avoid double questions

Start questions with what or how rather than why - avoids the patient getting defensive

Pause to create time and space for the patient to think