Health Cloud 2023 COPY

Question 1

.A sales Representative wants to request a Rep-to-Rep Transfer.
What two paths are available to request the transfer? (Choose two)
A. Under visit, choose to navigate to visit Products.
B. The transfer can be requested while creating an Order Authorization for a Visit.
C. To Request the transfer, navigate to product, then choose the specific inventory location against which
to request the transfer.
D. During Visit creation you can request the transfer while selecting products required for a visit.

Answer 1

C,d

C. To Request the transfer, navigate to product, then choose the specific inventory location against which
to request the transfer.
D. During Visit creation you can request the transfer while selecting products required for a visit.

Question 2

.What is Health Cloud? (Choose two.)
A. Health Cloud is an engagement layer.
B. An AppExchange core package and third party service.
C. Health Cloud is part managed package and part core services.
D. Core services exposed by permission license.
E. Health Cloud is a new type of Electronic Health Record

Answer 2

A,C
A. Health Cloud is an engagement layer.
C. Health Cloud is part managed package and part core services.

Question 3

3.Where can a Salesforce administrator configuring different levels of access to patients’ care plans,
configure team members different levels of access to cases to ensure sensitive data is not shared with
the wrong groups?
A. Permission Set Groups
B. Profiles
C. Contact Roles on case
D. Permission Sets
E. Case Team Roles

Answer 3

Answer: E
E. Case Team Roles

Question 4

4.How does an administrator display deviceinformation on a patient card?
A. Create an Asset record and create a care registered device record that look up to the patient.
B. Create a custom field on the EHR_Patient object with a formula that return the information.
C. Create a custom field on the EHR_DeviceRequest object with a formula that return the information.
D. Create a custom field on the EHR_MedicalDevice object with a formula that return the information.
E. Create a custom field on the FilterCondition__c object with a formula that return the information.

Answer 4

A
A. Create an Asset record and create a care registered device record that look up to the patient.

Question 5

Which three activities does “The Social Determinants” feature in Health cloud help providers perform?
(choose three)
A. Integrate service such as transportation and meal delivery into their patient care plans and programs.
B. Track determinants and barriers to care across their patient populations
C. Automatically import credit scores and income information into the patient record in Health cloud
D. Track the influence of the social network of the patient on the patients’ health outcomes
E. Plan interventions to help address the barriers to care within their patient populations

Answer 5

BDE
B. Track determinants and barriers to care across their patient populations
D. Track the influence of the social network of the patient on the patients’ health outcomes
E. Plan interventions to help address the barriers to care within their patient populations

Question 6

.During set up a salesforce admin is unable to install the health cloud claims unmanaged package.
What is the reason?
A. The health cloud managed package is missing
B. The health cloud permission set license is missing
C. The administrator is not registered in AppExchange
D. The administrator doesn’t have health cloud license

Answer 6

A
A. The health cloud managed package is missing

Question 7

How should Members and Patients be represented during the basic set-up of Health Cloud console for
Care Coordinators and Managers as per the Salesforce recommendation?
A. The Individual data model may be used to represent Members and Patients.
B. Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.
C. Salesforce recommends using Member Accounts to represent Members and Patients.
D. Leveraging Person Accounts is the recommended approach to represent Members and Patients.

Answer 7

D
D. Leveraging Person Accounts is the recommended approach to represent Members and Patients.

Question 8

Which two fields are optional when creatinga new Care plan task? (Choose Two)
A. Status
B. Due Date
C. Goal
D. Problem
E. Task Owner

Answer 8

B,C
B. Due Date
C. Goal

Question 9

hich three steps are needed to setup Care Requests? (Choose three).
A. Create a new case record type for each Care Request type
B. Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization
management………….. cloud permission set licenses.
C. All Care requests are pre-setup on all Health Cloud orgs by default.
D. Choose any existing case record type for each Care Request type.
E. Choose case Care Request record type for each Care Request configuration

Answer 9

: A,B,E

A. Create a new case record type for each Care Request type
B. Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization
management………….. cloud permission set licenses.
E. Choose case Care Request record type for each Care Request configuration

Question 10

0.What is the recommended approach to create patients’ records used in HC?
A. Use Patient Data Import Wizardfor importing up to 50,000 records.
B. Patient object to convert leads into contacts.
C. Create patient records using Patient Loader WizarD.
D. Create as Person Accounts or Leads for referrals

Answer 10

D
D. Create as Person Accounts or Leads for referrals

Question 11

1.What are the two steps required to create Health care providers for Health program? Choose two
A. Add NPI for associated provider
B. Choose associated facility for Care Program.
C. Add the UPIN
D. Create Care Program Providers from the App Launcher
E. Create a care program health care provider with an associated care prgm provider

Answer 11

DE
D. Create Care Program Providers from the App Launcher
E. Create a care program health care provider with an associated care prgm provider

Question 12

12.The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to
enable the members to enroll in and out of Care Program multiple times.
Where, within Health Cloud Settings, should a Health Cloud administrator make changes to accomplish
this requirement?
A. Program Enrollee Settings
B. Care Program Settings
C. Health Cloud Settings
D. Care Request Settings

Answer 12

A
A. Program Enrollee Settings

Question 13

.A HealthCloud administrator would like to setup a new default sub-tab when opening record, where in
the setup menu would the administrator go to accomplish this?
A. Custom Permissions
B. Custom Settings
C. Custom Labels
D. Custom Metadata Types
E. Custom Object

Answer 13

B
B. Custom Settings

Question 14

.In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration
of Patient Data from an existing Service Cloud org to a new HC org? (Choose 2)
A. Use Salesforce Data Masking when moving data to a Sandbox.
B. Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes
C. Export Data to aspreadsheet to remove PHI before importing it into a Sandbox
D. Ensure Sandboxes have
E. Platform Shield enabled.

Answer 14

AE
A. Use Salesforce Data Masking when moving data to a Sandbox.
E. Platform Shield enabled.

Question 15

15.Which entity in the new data model of Health Cloud can be used to store mappings between different
coding systems such ICD and HCC codes?
A. Identifier
B. Codesets
C. ContactPoint
D. Codeset Bundle

Answer 15

B
B. Codesets

Question 16

16.A client wants to store data for patient’s smartwatch to display within the Remote Monitoring charts.
What …. This information in
A. DiagnosticSummary
B. Care Observations
C. Clinical Encounters
D. Identifiers

Answer 16

B
B. Care Observations

Question 17

17.Which underlying object helps with sales compliance with sales agreements?
A. Opportunities
B. Contacts
C. Orders
D. Forecasts

Answer 17

C
C. Orders

Question 18

18.Which objects are leveraged totrack patient referrals?
A. Lead
B. Care Request
C. Care Program Enrollee
D. Cases

Answer 18

A
A. Lead

Question 19

.Which credentials are available to track against providers with standard Health Cloud? (Choose two.)
A. Specialties
B. Facility Relationship
C. Business License
D. Board Certification

Answer 19

A,D
A. Specialties

D. Board Certification

Question 20

20.Which three statement are true about aCare Program? (Choose 3)
A. A Patient can be enrolled in multiple care programs at the same time.
B. A Patient cannot be enrolled in the same care program more than once.
C. More than 500 patients can be enrolled in a care program in a single requestusing the Care Program
Enrollment.
D. CareProgramEnrollee represents the participant enrolled in a care program
E. A patient can be enrolled in the same care program more than once.

Answer 20

ADE
A. A Patient can be enrolled in multiple care programs at the same time.
D. CareProgramEnrollee represents the participant enrolled in a care program
E. A patient can be enrolled in the same care program more than once.

Question 21

21.Care Requests seek authorization from ahealth plan for drugs, services, and admissions. They can
also contain request for review, appeals, complaints and grievances.
Which Care Request review ensure that a member is getting the right care in timely and cost-effective
way?
A. Disposition Review
B. Concurrent Review
C. Care Review
D. Preauthorization Review
E. Retrospective Review

Answer 21

C
C. Care Review

Question 22

22.Which Visual representation in Health Cloudwould enable a care coordination to see all the
relationships between a patient and the people and organizations participating in the patient’s, including
those across multiple care plans?
A. Timeline view
B. Care Team
C. Lightning Empower Components
D. Householding Map
e. Patient Card

Answer 22

D
D. Householding Map

Question 23

3.Which type of files can be uploaded as Consent Documents in securefolders of Health Cloud for a
Care Program? (Choose two)
A. Copy-protected PDF files
B. Opt out consent documents
C. Authorization consent forms
D. Files that are smaller than 2 – Simple Application 5MB
E. Password protected files

Answer 23

AE
A. Copy-protected PDF files
E. Password protected files

Question 24

4.Which 3 of the components are customizable in HC?
A. Timeline
B. EHR Data
C. Life Events
D. Patient Card
E. Custom Label

Answer 24

ADE
A. Timeline
D. Patient Card
E. Custom Label

Question 25

25.Which add-on license enhances Health Cloud to allow you to highlight times when a patient is most
likely to attend an appointment?
A. Einstein Vision
B. Einstein Analytics Predictions
C. Einstein Bots
D. Einstein Activity Capture

Answer 25

B
B. Einstein Analytics Predictions

Question 26

26.How would a Health Cloud administrator indicate which tab should appear when a patient record is
opened in the Patient Console?
A. In the CardView dropdown custom setting for that tab, enter Default for Category Name.
B. In the CardView dropdown custom setting for that tab, select Subtab for Tab Type.
C. Edit the Patient Card configuration for the tab and enable Default Subtab
D. In the CardView dropdown custom setting for that tab, enable Default subtab.

Answer 26

D
D. In the CardView dropdown custom setting for that tab, enable Default subtab.

Question 27

7.Which solution includes pre-built APIs, connectors ,implementation templates, and a prescriptive endto-end reference architecture to enable EHR connectivity and power a patient 360 from any HER into HC
using HL7 V2 or FHIR standards?
A. Mulesoft Accelerator for HealthCare
B. Shield
C. Specialty vendors
D. Tableau CRM for HealthCare

Answer 27

A
A. Mulesoft Accelerator for HealthCare

Question 28

28.A service cloud organization migrating to HC uses Contacts to represent patients, physicians and
non-clinical staff.
Which of these groups of contacts should be modeled as Person Accounts post-migration?
A. Patients should be modeled as Person Accounts.Providers and non-clinical staff can be modeled as
Person Accounts or Contacts
B. Patients, physicians and non-clinical staff should be modeled as Person Accounts.
C. None By using individual data model, the use of person account can be avoided
D. Patients should be modeled as PersonAccounts.Providers and non-clinical staff should be modeled
as Contacts

Answer 28

D
D. Patients should be modeled as PersonAccounts.Providers and non-clinical staff should be modeled
as Contacts

Question 29

29.Which data model is used to represent information via standard object and……………… covered?
A. Health Insurance data model
B. Coverage data model
C. Payer data model
D. Plan data model
E. Benefit data model

Answer 29

A
A. Health Insurance data model

Question 30

30.Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to
enhance Health Cloud?
A. Shield
B. Tableau CRM
C. Health Cloud
D. Service Cloud

Answer 30

A
A. Shield

Question 31

1.A Salesforce technical architect is migrating a service cloud org to health cloud and needs to update
existing integrations to create records in health cloud objects instead of creating records in custom
objects.
Which unique health cloud considerations apply regarding the use of APIs in this case?
A. Health Cloud uses Business API’s that should be used instead of object level API’s
B. Only object level APIs should be used as Business APIs are not used forrecord creation.
C. Health cloud and custom objects both leverage the same object -level API approach. No unique
health cloud considerations apply.
D. Any combination of object-level APIs and business APIs may be used

Answer 31

A
A. Health Cloud uses Business API’s that should be used instead of object level API’s

Question 32

2.Which steps should a salesforce administrator complete to set up a warehouse that serves as
aproduct fulfillment location to salesforce representative in a specific region, irrespective of the account?
(Choose three)
A. Create Inventory Location and add Visitor Address as Location Address.
B. Create Record in Product Fulfillment Location.
C. Set-up Product Transfer and product request.
D. Select inventory location while creating visit
E. Create a product item entry inventory, a single entry for each product that will be replenished from
industry.

Answer 32

ABD
A. Create Inventory Location and add Visitor Address as Location Address.
B. Create Record in Product Fulfillment Location.
D. Select inventory location while creating visit

Question 33

33.What is the difference between Care Program and Care Plans in Health Cloud? (Choose 1 – Recall
concept / Remember.)
A. Care Programs track a patient’s overall health journey, while Care Plans are more focused on specific
care needs.
B. Care Plans can be exposed in a community while Care Programs cannot.
C. Care Plans are only used by Providers & Payers while Care Programs are only used by Life Sciences
companies.
D. Care Programs are just a different type of Care Plan which capture more details such as financial
information.
E. Care Programs are an extension on Care Plans

Answer 33

C
C. Care Plans are only used by Providers & Payers while Care Programs are only used by Life Sciences
companies.

Question 34

34.Which of the following is a valid Life Science Program Management data object ? (Choose threE.
A. Care Program Problem
B. Care Program Team Member
C. Care Program Provider
D. Care Program Enrollee Product
E. Care Program Enrollee Campaign

Answer 34

BCD
B. Care Program Team Member
C. Care Program Provider
D. Care Program Enrollee Product

Question 35

35.When Setting UpIntelligent Sales, which three types of record should be a ……………….. Records
can be Created? (Choose Three)
A. Accounts
B. Contacts
C. Assets
D. Locations
E. Opportunities

Answer 35

ABD
A. Accounts
B. Contacts
D. Locations

Question 36

36.A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While
all teams within the organization Work with all members, only some teams require HC capabilities.
What is the recommended best practice for modeling members in HC for this organization?
A. Only groups needing HC capabilities need to use Person Accounts.
B. Model as Person Accounts, whether they are using HC capabilities or not.
C. Account Record Types for existing members can remain as-is. Future members should be created as
Person Accounts.
D. Use the individual model with HC

Answer 36

C
C. Account Record Types for existing members can remain as-is. Future members should be created as
Person Accounts.

Question 37

Salesforce Admin wants to create task within a Care plan that …………………………….
In the Health cloud console can be used to create tasks ……………………………..
A. Household Tab
B. Patient List
C. Timeline Tab
D. Care Team
E. Care Plan Page

Answer 37

BDE
B. Patient List
D. Care Team
E. Care Plan Page

Question 38

38.When bringing in the Business identifier for patient record from external system like EHRs, which
entity is most suitable to hold that information in Health cloud?
A. Sourcesytem identifier
B. Contacts
C. Account
D. Identifier

Answer 38

D
D. Identifier

Question 39

39.Which three of the following statements are true about Care Plan Templates? (Choose Three)
A. When creating a care plan with a template you can unselect tasks so they will not be included.
B. The sort order of the Task group by Fields can be changed under custom setting task group.
C. Care plan templates must include at least 1 problem, 1 goal and 1 task.
D. When creating a care plan with a template you can change the offsets of the tasks.
E. Care plan templates can only be used when creating a new care plan.

Answer 39

ACE
A. When creating a care plan with a template you can unselect tasks so they will not be included.
C. Care plan templates must include at least 1 problem, 1 goal and 1 task.
E. Care plan templates can only be used when creating a new care plan.

Question 40

40.The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization
Management.
What are the design consideration that administrator has to be aware of when creating the application?
(Choose two.)
A. Path can not be used to visually represent the status of a care request.
B. Care request functionality is included in the Health Cloud managed package.
C. Each Care request hasto have an associated case.
D. New Care requests can be created using the ‘create care request’ component.
E. Care requests has empower components that can be exposed within Communities

Answer 40

CD
C. Each Care request hasto have an associated case.
D. New Care requests can be created using the ‘create care request’ component.

Question 41

41.Within Health Cloud Console, there are two apps available for use depending on work preferences,
which console is available within Lightning Experience?
A. Health Cloud – Worklist
B. Health Cloud – Individual
C. Health Cloud – Personal
D. Health Cloud – Console

Answer 41

AD
A. Health Cloud – Worklist
D. Health Cloud – Console

Question 42

42.Which two fields are required when creating a new care plan task?
A. owner
B. problem
C. Status
D. Goal
E. Due Date

Answer 42

AC
A. owner
C. Status

Question 43

43.If a Health Cloud administrator wanted to consume thecontent of an HL7 v2 – Simple Application
message, which step would they need to take?
A. Do Nothing – Health Cloud works out of the box with native HL7 message
B. Use salesforce Connect
C. Write a custom apex class to consume parse and store a native HL7message
D. Use an HL7 broker/engine to transform the text based HL7 message into JSON and pass it to the
Health Cloud.

Answer 43

A
A. Do Nothing – Health Cloud works out of the box with native HL7 message

Question 44

44.A Health Cloud administrator is working on a call center implementation and has to ensure that the
phone numbers passing through the CTI settings display the matching contact record via Screen Pop.
Which custom metadata type within Health Cloud should the administrator update to achieve this
requirement?
A. Flow Session Setting -> CallCenterFlow
B. Feature Flag Setting -> CTIDriverSetting
C. Job Flow Setting -> ConsoleDisplayValue
D. Health Cloud Setting -> HcFeatureDriver

Answer 44

D
D. Health Cloud Setting -> HcFeatureDriver

Question 45

45.Which of the standard objects are included in the Care Plan Data Model?
A. Crae programs,Product,Patients
B. Life Events
C. Benifts,Barriers,Provider Education
D. Case,Problems,Goals,Tasks,Care Plan Templates

Answer 45

D
D. Case,Problems,Goals,Tasks,Care Plan Templates

Question 46

46.Which three business process are supported by Salesforce HC utilization Management? (Choose 3)
A. Ticketing
B. Physician Request
C. Drug Request
D. Admissions
E. Appeals

Answer 46

CDE
C. Drug Request
D. Admissions
E. Appeals

Question 47

47.Which Data Model Leverages external objects to support the use Case?
A. Care Observations
B. Claims
C. Member Plan
D. Clinical ServiceRequests

Answer 47

B
B. Claims

Question 48

48.In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically?
(Choose Two.)
A. Setup a scheduled Apex batch job.
B. Use the CMS recalculation API
C. Use a third party API to recalculate CMS risk score
D. Setup a Apex batch job and run the job manually
E. Create a Healthcare Provider enrollment flow.

Answer 48

AD
A. Setup a scheduled Apex batch job.
D. Setup a Apex batch job and run the job manually

Question 49

49.How can Code Sets be managedin Health Cloud?
A. Health Cloud provides a Code Sets data model that is pre-populated with industry standard
procedures and diagnostic code sets.
B. Health Cloud does not provide a Code Sets data model
C. Health Cloud provides a Code Sets data model that must be populated from an external source.
D. Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to
ensure the latest code sets are always available.

Answer 49

C
C. Health Cloud provides a Code Sets data model that must be populated from an external source.

Question 50

50.Which two of the following statements are true about Care Teams? (Choose Two.)
A. Care Team Members are optional on a Care Plan.
B. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template
can be applied.
C. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to
these objects.
D. Communities must be enabled before External Care Team members can be added.

Answer 50

AB
A. Care Team Members are optional on a Care Plan.
B. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template
can be applied.

Question 51

51.A Health Cloud administrator working on a Care Coordination project needs to change the role name
‘Care Coordinator’ to ‘Care Consultant’ to match the organizations nomenclature.
Which three steps should the administrator take to ensure all Tasks identify the role ‘Care Consultant’?
(Choose three.)
A. Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.
B. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud
Setting.
C. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud
Setting.
D. Update the Care Plan Record Type custom metadata type to reflect the care coordination processes
specificto the Care Coordinators.
E. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

Answer 51

B,C,E
B. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud
Setting.
C. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud
Setting.
E. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

Question 52

52.An admin wants to enable their users to leverage Provider Search, which denormalized object holds
data to support this feature
A. HealthCare Provider Facility
B. Provider Search Sync Logs
C. HealthCare Provider
D. Care Provider Searchable field

Answer 52

D
D. Care Provider Searchable field

Question 53

53.Which entity in Health cloud is used to store the details of a vaccine being administrated?
A. Procedure
B. Patient Immunization
C. Medication
D. Encounter

Answer 53

B
B. Patient Immunization

Question 54

54.In which two ways can Makana health service administrator prevent unauthorized users accessing
the data? (choose two)
A. Encrypt the data using shield
B. Install shield and enable mask.
C. create sharing sets
D. optimize data using mask
E. use field level security setting, record access setting and object permission.

Answer 54

Answer: A,B
A. Encrypt the data using shield
B. Install shield and enable mask.

Question 55

55.Which of the following Salesforce and Health Cloud objects can be used to represent Provider and
their relationship in a Provider Management data model? (Choose Three.)
A. Contact
B. Healthcare Practitioner Facility
C. Lead
D. Case
E. Healthcare Provider

Answer 55

A,B,E
A. Contact
B. Healthcare Practitioner Facility
E. Healthcare Provider

Question 56

56.Which statement istrue about using PurchaserPlan and MemberPlan together when onboarding new
insurance members?
A. Multiple purchaser plans can be associated to multiple Member Plans.
B. Purchaser Plan and Member Plan has a master detail relationship
C. there is no relationship between MemberPlan and Purchaser Plan.
D. PurchasePlan is to be used as a template for creating MemberPlan.

Answer 56

D
D. PurchasePlan is to be used as a template for creating MemberPlan.

Question 57

57.In which three ways does Health cloud meet compliance and ………………
A. Health Cloud helps HLS organization achieve HIPAA Compliance
B. Health cloud is HIPAA certified
C. Health cloud is HITRUST certified
D. Health cloud is GDPR certified
E. Health cloud is HL-7 Compliant

Answer 57

Answer: A,B,E
A. Health Cloud helps HLS organization achieve HIPAA Compliance
B. Health cloud is HIPAA certified
E. Health cloud is HL-7 Compliant

Question 58

58.Which Three items can be a Life Science company track about a Care Programs using Program
Management? (Choose Three. (Repeated question)
A. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
B. The budget & Expenses of the company’s associate Care Program
C. The clinical indicators that need to be monitored in the care programs
D. The products that are associate with a given Care Program
E. The plans that enrollees have been engaged in as part of the care program

Answer 58

Answer: A,D,E
A. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
D. The products that are associate with a given Care Program
E. The plans that enrollees have been engaged in as part of the care program

Question 59

59.Which two preference must a salesforce administrator enable to begin using Intelligent Sales for
Medical Devices? (Choose two)
A. Visit Inventory Management
B. Intelligent Sales
C. Action Plans
D. Lightning Flows
E. Lightning App builder

Answer 59

Answer: A,B
A. Visit Inventory Management
B. Intelligent Sales

Question 60

60.Which two actions should be completed by health cloud admin in order to leverage the health cloud
utilization management capabilities?
A. Install the heath cloud unmanaged package extension
B. Install the health cloud managed package
C. Install the health cloud care request extensions managed package.
D. Assign the health cloud social determinants permission set
E. Assign the health cloud foundation permission set

Answer 60

B,C
B. Install the health cloud managed package
C. Install the health cloud care request extensions managed package.

Question 61

61.Which Salesforce object is used to model a Care Plan?
A. Account
B. Lead
C. Case
D. Opportunity
E. Task

Answer 61

C
C. Case

Question 62

62.An Health Cloud administrator has a requirement to display a custom field from the HealthCondition
object that categorizes High Risk Conditions on the Patient Card.
Which two are steps required to achieve this? (Choose two.)
A. Add the newly created custom formula field on the Patient Card referencing the HelthCondition object.
B. Create a custom formula the Account object.
C. Create a custom formula field on the Custom HealhCondition object.
D. Create an APEX Trigger to categorize the High Risk Conditions.

Answer 62

A C
A. Add the newly created custom formula field on the Patient Card referencing the HelthCondition object.
C. Create a custom formula field on the Custom HealhCondition object.

Question 63

63.Which action is Possible in the program enrollment flow when adding in ‘Enroll in Program’ quick
action to a record? (Choose three)
A. Starting a new blank care plan
B. Signing enrollment consent form
C. Seeing a list of all product and selecting applicable products
D. Selecting the provider associate with a product
E. Creating a new care program

Answer 63

B,C,D

Question 64

64.Which Feature would an administrator setup to help their sales team view all provider related to a
specific ……….
A. Provider Search
B. Practitioner Relationship
C. Provider Cards
D. Provider Relationship

Answer 64

B

Question 65

65.Which two use cases can be enabled using the Remote Patient Monitoring feature in HealthCloud?
(Choose two.)
A. Monitor the location of the patient using the GPS on their mobile device.
B. Use a meaningful subset of the data generated by connected devices to drive patient engagement
and intervention.
C. Connect the patient’s social media accounts to the patient profile and use information contained in
social media feeds to monitor the patient’s health.
D. Bring in all the device generated data for the entire patient population to create a device data lake
within Health Cloud.
E. Use the data generated by connected devices used by patient to monitor the patient’s health.

Answer 65

B,E

Question 66

66.Which resource within health cloud facilitates the easy exchange of data between Health Cloud and
the client Electronic Medical Records
A. Health Cloud has a built in HL7 integration Engine
B. Health cloud has prebuilt connections for the top ten EMR’s
C. Health cloud has a lightning component button automatically configured to ‘Export to EMR’
D. Health cloud has published data mappings from commonly used HL7 message to the Health Cloud
data model

Answer 66

D

Question 67

67.A company recently migrated from Service Cloud to Health Cloud and is working on strengthening
their relationships within their provider network.
Which object within the Provider Relationship Management data model can be used to track each of the
different locations where a provider practiced?
A. HealthcareFacilityNetwork
B. HealthcareProvider
C. HealthcarePractitionerFacility
D. HealthcareProviderSpeciality
E. BusinessLicense

Answer 67

C

Question 68

68.Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. ASystem
Administrator has been tasked to ensure the platform encryption has been configured. The patient’s
name is stored on firstname and lastname fields on the person account record. Firstname and Lastname
field have been identified as holding PHI (Personal Health Information) data. They are also important
search criteria commonly used by Users to find a patient record. The Compliance team has indicated
that all PHI Data must be encrypted at rest.
What is the best practice for platform encryption configuration for this solution?
A. Encrypt all PHI/PII data
B. Encrypt all data
C. Use Class Encryption to encrypt field identified as PHI
D. Use a Deterministic Encryption Policy on Account FirstName & LastName fields.
E. Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.

Answer 68

D

Question 69

69.A Health Cloud administrator has set up risk recalculation by setting the recalculate flag to TRUE but
is not seeing the recalculation score for the patient.
Which of the following is most likely the reason why recalculation score for the patient is notdisplaying?
A. Use the CMS recalculation API
B. Risk scores are only recalculated for patients who are affiliated with a care program.
C. CMS scores cannot be recalculated in health cloud.
D. Use a 3 - Apply to Real World / Analyze / Evaluated party API torecalculate CMS risk score.

Answer 69

B

Question 70

70.What is the latest FHIR model aligned to Health Cloud?
A. V5
B. V4
C. V3
D. V1

Answer 70

B

Question 71

71.Which three steps should the Data Architect take to ensure a successful migration from the individual
Model to person Accounts? (Choose three).
A. Configure your person account record type in the individual Record type Migration
B. Enable ‘Individual to Person Account Migration’ in custom setting
C. Ensure Person Accounts is enabledon the org.
D. Log a case with Salesforce to perform the conversion from the individual Model to Person Accounts.
E. Use a CSV field a map PersonRecordTypeId to the Person Account Recordtype…….

Answer 71

Answer: A,C,E

Question 72

72.A HC admin is configuring a ‘Convert to Patient’ process, utilizing the Lead to Individual Conversion
Apex class.
Which statements are true about the steps the admin cantake? (choose 3)
A. The admin must configure all Lead field mappings including Medical Record Number, Source System
and Source System ID.
B. The custom Convert to Patient button should be added to the Lead list view.
C. Some Lead field mappings including Medical Record Number, Source SystemID can be handled
automatically by HC.
D. The Lead to Individual Conversion apex class will create a new Opportunity for the patient.
E. Duplicate checks on Medical Record Number, Source System and Source System ID can behandled
automatically by HC

Answer 72

Answer: B,C,E

Question 73

73.Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud?
(Choose three.)
A. Perform an audit of the Contact Record to keep track of the changes made to the Contact record by
users.
B. Perform contact tracing of their internal employees during an infectious disease outbreak or
pandemic.
C. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
D. Track their patients as contacts by using Contact entity in Salesforce.
E. Track the location duration and number of participants in each contact encounter that the infected
person was involved in.

Answer 73

Answer: B,C,E

Question 74

74.Which format is acceptable for intelligent document automation upload?
A. .PNG
B. .CSV
C. .DOC
D. .MP4

Answer 74

A

Question 75

75.CORRECT TEXT
Service cloud organization is migratingto health cloud, and only certain teams of users have health cloud
use cases.
Which users are……
Users with health cloud use cases or users who need access to health cloud objects require health cloud
permission set licences.
What three types of ancillary information can be included in a single care request.
A. Care request providers
B. Care request reviews
C. Care request drug
D. Care request diagnosis
E. Care request facility

Answer 75

Answer: A, C, D

Question 76

76.Which three terms can a Life Sciences company track about a Care Program using Program
Management in Health Cloud? (Choose three)
A. The clinical indicators that need to be monitored in the Care Program.
B. The products that are associated with a given Care Program.
C. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
D. The budget & expense of the company’s associated Care Program.
E. The Plans that enrollees have been engaged in as part of the Care Program.

Answer 76

Answer: B,C,E

Question 77

77.What is the best practice when transitioning an org from Service Cloud to HC?
A. Approach depends on how each customer uses their org. Any other options may be used.
B. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
C. Migrate the entire org in place.
D. Build out HC capabilities in a new org, then migrate all users and data.

Answer 77

Answer: A

Question 78

78.Which step is recommended to becompleted before migrating from Service Cloud to HC?
A. Migrate all existing leads to candidate leads.
B. Migrate patient data to person accounts.
C. Uninstall any Sales Cloud related packages.
D. Log a Salesforce support case.

Answer 78

B

Question 79

79.How Should Members and Patients be represented during the………… Managers as per the
Salesforce recommendation?
A. Leveraging Person Accounts is the recommended approach to ………
B. The individual Data Model maybe used to represent members ………
C. Salesforce recommends using Member Accounts to represent members ……
D. Leveraging Candidate Accounts are the recommended approach to ………

Answer 79

A

Question 80

80.Which three options are standard objects available for Insurance Management? (choose 3)
A. Insurance Benefit
B. PurchaserPlan
C. MemberPlan
D. Coverage Benefit
E. Insurance Coverage

Answer 80

Answer: B,C,D

Question 81

81.Which three of the following features are included with a HealthCloud License?
A. EHR Mulesoft Templates
B. Surveys
C. Intelligent Document Automation
D. Care Cordination(Patient Services)
E. Intelligent Form Reader with Amazon Textract

Answer 81

Answer: B,C,E

Question 82

82.Which three type of basic Patient or Member information is displayed………….
A. Primary Care Coordinator
B. List of Patient/Member Conditions
C. Gender
D. Thumbnail of Chatter Photo
E. Date of Birth and Age

Answer 82

Answer: C,D,E

Question 83

83.Which of the following capabilities of the provider search would a customer service Agent use to help
payers to find the right provider? (Choose Three.
A. Use Provider search in an authenticated community page
B. Use provider search in anunauthenticated community page
C. Control the list of the fields displayed in the search panel and search results
D. Use custom fields defined in healthcare provider and healthcare Practitioner Facility entities as part of
the search provider.
E. Use custom fields defined in any entities within the Provider data model in Health cloud as part of the
search component.

Answer 83

Answer: A,C,D

Question 84

84.Which three of the following Health Cloud objects are part of the standard Care Management data
Model? (Choose three)
A. CareSpeciality
B. CarePlan Template Task
C. TimelineViewConfiguration
D. CareProgramGoal
E. CarePlanGoal

Answer 84

Answer: B,C,E

Question 85

85.The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management.
Which two of the listed steps need to be taken during the set-up process? (Choose 2)
A. Install the Health Cloud Care Request Extensions unmanaged package.
B. Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set License
to Salesforce Classic users.
C. Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set
License to Salesforce Lightning users.
D. Install the Utilization Management Extensions.

Answer 85

Answer: A,C

Question 86

86.Which two steps can an administrator take to configure the care program enrollment flow? (choose
two)
A. Customize the out of box enrollment flow to match requirements
B. Use the provider enrollment flow out of box.
C. Customize the provider site flow.
D. Identify the patient as approved candidate in the flow.
E. Customize the care coordinator flow for patient.

Answer 86

Answer: A,D

Question 87

87.Which three medication related FHIR resources are supported in the new data model of Health cloud
(Choose Three)
A. Medical Administration
B. Medication
C. Dosage
D. Medication Dispense
E. Medical Request

Answer 87

BCE

Question 88

88.An administrator wants to add additional fields to their Provider Search capabilities.
Which two objects can they mapfields from? (Choose Two.)
A. Healthcare Practitioner Facility
B. Care Provider Searchable Field
C. Person Account
D. Account
E. Healthcare Provider

Answer 88

Answer: A,E

Question 89

89.Which of the following capabilities of provide search would a customer service agent use to help
prospective and returning patients for the right provider? (Choose three)
A. Use custom fields defined in health care provider and health care practitioner facility entities as part of
search experience.
B. Use custom fields defined in any entity within the provider data model in health cloud as part of search
experience.
C. Use provider search in an authenticated community page
D. Connect the list of fields displayed in the search panel and search results.
E. Use provider search in an unauthenticated community page.

Answer 89

Answer: A,C,D

Question 90

90.How Can you restrict access to an entire patient / member list or to specific columns of that list?
(Choose two)
A. Permission Sets
B. Sharing setting
C. List View Permissions
D. Field Level Security

Answer 90

Answer: B,D

Question 91

91.In which two ways can an administrator support the Health department so that the team can efficiently
assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)
A. Create a healthcare provider enrollment flow
B. Install emergency Response Management unmanaged package
C. Leverage pre-configured flows provided with Health Cloud
D. Create Patient Enrollment Console

Answer 91

BC

Question 92

92.Which two health cloud specific setting must be configuration ………. Health cloud org has lightning
experience enabled person account……… (Choose two)
A. Under Custom Metadata Types, enable theHealth cloud Setting
B. Disable “Use Individual Data Model” in custom setting
C. Under Custom Metadata Types, Update the Health cloud ‘HCFeature’…
D. Enable “Use Person Accounts” custom setting.
E. Under Custom Metadata Types, Create a mapping records forPerson accounts

Answer 92

Answer: D,E

Question 93

93.Which Intelligent Appointment Management, what products or feature can be leveraged to
supplement? (Choose two)
A. Salesforce Field Service
B. Tableau CRM
C. Salesforce Scheduler
D. External Scheduling Systems

Answer 93

Answer: C,D

Question 94

94.Three steps required to configure HC?
A. Install HC unmanaged Package
B. Install HC managed package
C. Verify that chatter is enabled
D. Configure the console view
E. Enable the options for contact to related with multiple accounts

Answer 94

Answer: B,C,E

Question 95

95.Which two interoperability standards are support by salesforce to facilitate the exchange of health
data? (Choose two)?
A. EDI ANSI X1- Recall Concept/Remainder 2
B. FHIR V4(Fast Healthcare interoperability Resources)
C. The Direct Standard
D HL7 V2- Simple Application3 – Apply to real word/Analyze / Evaluate (Health Level Seven)
D. DICOM (Digital Imaging and communications In Medicine

Answer 95

Answer: B,D

Question 96

96.A Salesforce administrator is migrating a Service Cloud org to Health Cloud and is considering using
the Health Cloud Provider data model.
Which approach should the administrator take if the Custom Provider Search Lightning component is to
be used?
A. The Provider data model is required for all Service Cloud to Health Cloud migrations, but either the
standard or custom search components may be used.
B. If the Provider data model is used, the standard Health Cloud Provider Search component must be
used or extended. Custom search components are not supported.
C. The current data model with the existing component can be used as well as the Provider data model
with either custom search component or the Health Cloud Provider Search component.
D. The Standard Health Cloud Provider Search component can be used to search either the Health
Cloud Provider data model or a custom Provider data model.

Answer 96

B

Question 97

97.Which Permission Set Licenses are required to utilize and access Health Cloud feature and
functionalities? (Choose two)
A. Health Cloud for Community
B. Health Cloud
C. Health Cloud Platform
D. Health Cloud Permission Set License
E. Health Cloud Standard

Answer 97

Answer: B,C

Question 98

98.Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits.
Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)
A. Create a Task and add task to an action plan template.
B. Create flow for the business process.
C. Create a task and add the task to visit creation.
D. Create an action plan template add flow and published the template.

Answer 98

Answer: B,D

Question 99

99.Which is true about choosing a care request type when setting up a new care request record?
A. Any case record type can be chosen when creating care request.
B. A care request type cannot be chosen when creating a new care request.
C. A case record type can be chosen to identify a single care request type for each care request.
D. Multiple care request types can be chosen for a single care request.

Answer 99

C

Question 100

100.With regards to Integration/Interoperability, which three statement are true about health cloud?
(Choose Three)
A. The New clinical data modelin health cloud is aligned with FHIR R4 standards.
B. Health cloud support data exchange with both HL7 and FHIR enabled systems.
C. Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7
v2 – simple application interface.
D. Health cloud has a FHIR server.
E. The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.

Answer 100

Answer: A,B,C

Question 101

101.Which three types of customizations can be managed through the Health Cloud Admin app?
(Choose three.)
A. Patient CardConfigurations
B. Timeline View Configurations
C. Cross Object Relationships
D. Household Relationships
E. Permission Set Assignments

Answer 101

Answer: A,B,C

Question 102

102.Whichpermission set is needed to grant users read access to health insurance records and also
create, read and update access to Utilization Management records?
A. HC Utilization Management Permission Set
B. HC Foundation permission set
C. HC Permission set license
D. The Health Cloud Member Services Permission Set

Answer 102

A

Question 103

103.Which three standard objects are used in the workflow to manage utilization data? (Choose 3)
A. Care Request Plan
B. Care Diagnosis
C. Care Authorization
D. Care Request
E. Care Request Drug

Answer 103

BDE

Question 104

104.How can a Health Cloud administrator change the label ‘Patient Card’ to ‘Member Card’ to be more
aligned with their specific business terminology and use case?
A. Go to setup, navigate to Custom Labels, select the ‘Patient_Card_Header’ label, click the ‘New Local
Translation/Overrides’ button, Select the language and enter the new label.
B. Go to the Health Cloud – Admin Home page, select the Patient Card Configuration tab, and click
‘New’ to add a new configuration for ‘Member.
C. Go to Setup, navigate to the Patient Card object, and edit the Patient field name.
D. Edit the page layout where the Patient Card is shown, click on the attributes for the Patient Card
component, and edit the name to ‘Member’.
E. The labels that come with the Health Cloud cannot be changed

Answer 104

A

Question 105

105.Which three types of Electronic Health Record data transmitted via HL7 can be stored in Salesforce
objects? (Choose Three.
A. Continuation of Care document (CCD.
B. Observation Results (ORU)
C. Personal Health Record (PHR)
D. Admission, Discharge, Transfer Data (ADT)
E. Clinical Document Architecture (CDA.

Answer 105

BDE

Question 106

106.Which three are the main consideration when transforming the individual ……….
A. Transforming the individual data model to person accounts in production org…
B. Patient to Case Object relationship
C. Account to Case object relationship
D. OWD sharing
E. Integration between Salesforce and 3rd party system

Answer 106

Answer: A,D,E

Question 107

107.Which three steps should be followed when setting up Intelligent Sales in Health Cloud? (Choose
three.
A. Customize Visit Execution event object
B. Customize the vendor product fulfillment flow
C. Enable Intelligent Sales
D. Set up permission set for Intelligent Sales
E. Set Visit Inventory Management to enabled

Answer 107

Answer: C,D,E

Question 108

108.An insurance organization wants to be able to track specialties and sub-specialties related to
practitioner to use in provider search.
Which would they store these relationships? (Choose threes.
A. Care provider facility specialty
B. Healthcare provider specialty
C. Care Taxonomy
D. Healthcare provider Taxonomy
E. Care specialty

Answer 108

Answer: A,D,E

Question 109

109.Clinicians want to see an overview of the patient’s life, like Starting a New Job, Birth of a Baby,
Divorce, etC. to understand the patient better and help them with a personalized care plan.
What should the administrator configure in the Health Cloud so the clinicians can access this information
in one place?
A. Life Goals
B. Life Events
C. Household Map
D. Milestones
E. Life Map

Answer 109

B

Question 110

110.In which two ways can Life Science organizations capture consent from enrollees of Care Program?
(2 – Simple Application correct options) Options not visible
A. By engaging in a web chat with an agent who presents consent forms in chat window.
B. Bysending an email that then create a case using email-to-case.
C. By talking to an agent via phone who then enrolls the patient
D. By submitting consent Via SMS using Einstien Chat bot.
E. By using a Self-Service portal via a Community

Answer 110

CE

Question 111

111.A Health Cloud administrator has to provide the DevOps team access to production copy sandboxes
for investigation and fixes.
How can be administrator ensure that all privacy, compliance and regulatory requirement are met.
A. Install Mask and anonymize sensitive data on production copy sandboxes.
B. Only allow offshore team access to production copy sandboxes if they have taken compliance training
and are certified to have access.
C. Only allow onshore team access to Health cloud objects on production copy sandboxes.
D. Install Shield only in production copy sandboxes.
E. Install shield and encrypted all PII data on production sandboxes.

Answer 111

E

Question 112

112.In which three ways can users access Provider Management standard objects? (Choose three)
A. By using Service Cloud
B. By assigning Health Cloud Platform Permission set licenses.
C. By assigning Health Cloud Foundation Permission set.
D. By assigning the Provider Permission set.
E. By using Health Cloud.

Answer 112

BC

Question 113

113.A Health Cloud administrator is working to create an external facing site to allow patients to find
providers within their network. The site is being built by Experience Cloud. The administrator needs to
determine what access external users must begranted to allow patients to search and find Providers that
fit selected criteria.
Which object do the external user need read access to?
A. CareProviderFacilitySpeciality
B. HealthcarePractitionerFacility
C. CareProviderSearchableField
D. CareProviderSearchConfig

Answer 113

C

Question 114

114.Healthcare companies face challenges from a variety of sources.
What are three common challenges they could encounter that HC solves for? (Choose 3)
A. There are not enough Providers for the amount of the Care Requests.
B. Insufficient funds allocated to Research and Development.
C. The need to drive sales while reducing cost.
D. Growing customer expectations for delivery of care everywhere.
E. Growing demand for a more personalized care experience.

Answer 114

CDE