Health Cloud Flashcards
What is the foundation of any Health Cloud System
The data model you use
Which relationship does the Health Cloud household data model represents?
Relationships between patients, members, people, and businesses participating in their care
Patient Charles Green has a son named Peter. What relationship would you use to associate Peter to the Green household?
Contact-Contact reltionship
In addition to Charles Green’s back pain, his doctor wants to know if Charles has any preexisting conditions. He can look at the EHR Condition object to check this information.
A - True
B - False
A - True
Charles has diabetes and wants to control his blood sugar better. Improved blood sugar control is an example of a care plan goal.
A - True
B - False
A - True
Define FHIR
Fast Healthcare Interoperability Resources
What are the 5 types of Data model for the Health Cloud
Household Data Model
Clinical Data Model
Health Insurance and Claims Data Model
Care Program Data Model
Provider Data Model
Define EHR
Electronic Health Records
Which objects show us which treatment was applied to which condition?
- Member Plan and Claim Diagnosis
- Claim Line and Claim Diagnosis
- Claim Line and Member Plan
- Member Plan and Coverage Benefit
Which object associates Charles Green with Get Cloudy Consulting’s US Employee Purchaser Group?
- AccountContactRelation
- PersonAccount
- Account
- 2 and 3
An administrator wants to set up the ability to see a provider’s specialty at a given facility. Which combination of objects would show these relationships?
- Healthcare Practitioner Facility and Care Provider Facility Specialty
- Care Taxonomy and Healthcare Provider Taxonomy
- Healthcare Provider and Healthcare Practitioner Facility
- Care Specialty and Healthcare Provider
- Healthcare Practitioner Facility and Care Provider Facility Specialty
A Health Cloud Administrator receives an error message when trying to access the Utilization Management App. Which permission sets should the Health Cloud Administrator ensure are set?
A - Social Determinants and Member Services Permission Set
B - Member Services and Utilization Management Permission Set
C - Utilization Management and Health Cloud Foundation Permission Set
D - Health Cloud Foundation and Social Determinants of Health Permission Set
B - Member Services and Utilization Management Permission Set
Which Salesforce product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?
A - Health Cloud
B - Shield
C - Service Cloud
D - CRM Analytics
B - Shield
Which add-on package contains an app with the record types, page layouts, and other metadata to support utilization management?
A - Health Cloud Care Request Extension
B - Health Cloud App Templates for Patients. f
C - Health Cloud Reports for Patient Referral Management
D - Health Cloud Unmanaged Package Extension. f
A - Health Cloud Care Request Extension
Which objects does the Health Cloud data model leverage to track patient referrals?
Lead
Which data model leverages external objects to import and synchronize potentially large numbers of records into Salesforce?
Claims
Which object in the Health Cloud data model helps with sales compliance via sales agreements?
A - Contracts f
B - Opportunities f
C - Orders
D - Forecasts
C - Orders
Which format is acceptable for intelligent document automation uploads?
A - .CSV. f
B - .MP4. f
C - .PNG
D - .DOC. f
C - .PNG
The Health Cloud Clinical Data Model is aligned with which healthcare standard?
A - HIPPA
B - SNOMED
C - ICD-10
D - FHIR
D - FHIR
Which clinical entity represents findings, interpretations, and summaries of tests performed on patients?
A - Diagnostice Summary
B - Clinical Encounter
C - Care Observation
D - Patient Medical Procedure
A - Diagnostice Summary
Which document markup standard specifies the structure and semantics of clinical documents for the purpose of exchange between healthcare providers and patients?
A - Observation Results (ORU)
B - Clinical Document Architecture (CDA)
C - Admission, Discharge, Transfer (ADT)
D - Fast Health Interoperability Resources (FHIR)
B - Clinical Document Architecture (CDA)
What is the latest FHIR model aligned to Health Cloud?
A - V1
B - V3
C - V4
D - V5. f
C - V4
Which solution includes prebuilt APIs, connectors, implementation templates, and a prescriptive end-to-end reference architecture to enable EHR connectivity and power a Patient 360 from any EHR into Health Cloud using HL7 V2 or FHIR standards?
A - MuleSoft Accelerator for Healthcare
B - Specialty Vendors
C - Analytics for Healthcare
D - Shield
A - MuleSoft Accelerator for Healthcare
What is a consideration for Health Cloud Code Set management?
A - Health Cloud does not provide a Code Sets data model
B - Health Cloud provides a Code Sets data model that is pre-integrated to authoritative sources to ensure the lates code sets are always available. f
C - Health Cloud provides a Code Sets data model that is pre-populated with industry-standard procedure and diagnostic code sets. f
D - Health Cloud provides a Code Sets data model that must be populated from an external source
D - Health Cloud provides a Code Sets data model that must be populated from an external source
Which object would a healthcare provider leverage to store data for patients’ smartwatches for display within Remote Monitoring Charts?
A - Care Observations
B - Clinical Encounters
C - Identifies
D - Diagnostic Summary
A - Care Observations
Name the 4 experiences that will display on a patient timeline?
- Clinical Encounters
- Health Conditions
- Medication Statements
- Patient Immunizations
In which custom object do we track existing diabetes coaching sessions for the patient?
Diabetes_Coaching_Session__c
What is Health Cloud?
- A service platform that manages customer requests
- A marketing automation platform that tracks holistic marketing campaigns
- A unified, secure platform that drives collaboration and engagement in healthcare and life sciences
- A managed cloud platform businesses use to monitor apps
- A unified, secure platform that drives collaboration and engagement in healthcare and life sciences
What’s one way pharmaceutical organizations can use Health Cloud to make sure patients get therapy-specific support?
- Mobilize intelligent sales
- Personalize contact center experiences
- Automate health plan sales
- Accelerate patient services programs
- Accelerate patient services programs
What’s the vision and strategy of Health Cloud?
- Replace the Electronic Health Record system
- Become the leading intelligent patient experience platform for synchronizing care in all segments to improve outcomes and lower cost
- Become the key source of all clinical records
- Be the only solution the HLS industry will need
- Become the leading intelligent patient experience platform for synchronizing care in all segments to improve outcomes and lower cost
What is a healthcare provider?
- A person or organization that provide clinical care for a patient
- A compound manufactured for use as a medical drug
- A person or organization that gives money for health care
- An instrument used to treat or prevent disease
- A breadwinner
- A person or organization that provide clinical care for a patient
What type of care is short-term and inpatient?
- Ambulatory care
- Advanced care
- Acute care
- Specialty care
- Pre-acute care
- Acute care
What do provider products and services include?
- Treatment for illnesses
- Places where care is received
- Generic medications
- A and B
- B and C
- A and B
Which key buyer is responsible for removing any barriers to care?
- Chief medical offices
- Director of patient experience
- Director of contact center
- Director of care coordination
- B and D
- B and D
What is a major trend impacting providers?
- Lack of competition
- Less consolidation of companies
- Patient experience and expectations
- Stabilizing premiums
- Patient experience and expectations
Marketing Cloud can help providers solve which business challenge?
- Monitoring and post-care follow-up
- Improving patient management during hospital-to-home transitions
- Reducing siloed systems that disconnects workflow
- Competing for patient’s attention as new provider enter the space
- Competing for patient’s attention as new provider enter the space
What is the difference between Healthcare and Health care
- Healthcare = delivering care to people
- Healh care = the industry
- Health care = delivering care to people
- Healthcare = the industry
- Healh care = the industry
- Health care = delivering care to people
Which of the following trends increases demand on the healthcare system?
A - Aging Population
B - Increase in people with chronic conditions
C - Stabilizing health care costs
D - A and B
E - B and C
D - A and B
Which federal health insurance program serves people 65 or older?
A - Medicare
B - Medicaid
C - Medicine
C - Medivac
D - Medical
A - Medicare
What constitutes a provider-led plan?
A - Insurers that provide coverage in multiple states across the country
B - Insurers that operate on a regional basis
C - Hospital systems with their own health insurance coverage
D - Government-funded programs
C - Hospital systems with their own health insurance coverage
What are the three things that payers care about the most?
A - Affordability, accreditation, and profit
B - Eligibility, accessibility, and prevention
C - Quality, profit and flexibility
D - Affordability, accessibility, and quality
D - Affordability, accessibility, and quality
What do self-funded employer customer purchase?
A - Medical management services
B - Administrative services
C - Health and wellness programs.
D - Medical, dental and vision
E - Pharmacy, life and supplemental
B - Administrative services
What does the chief medical officer focus on?
A - Infrastructure, architecture, and applications
B - Membership goals and managing the sales strategies
C - Customer support to members
D - Brand image, program awareness and member engagement
E - Medical spend and quality of care
E - Medical spend and quality of care
How does an increase in mergers affect the healthcare industry?
A - New business models combine insurance, retailers, pharmacy benefits and providers
B - New players bring fresh approaches to engage members
C - It provides more incentive to increase value-based care delivery.
D - A and B
B - New players bring fresh approaches to engage members
What are the Salesforce solutions that can provide a better member experience?
A - Marketing Cloud, Sales Cloud, and Health Cloud
B - Health Cloud, App Cloud, and Chatter.
C - Service Cloud, Sales Cloud, and Marketing Cloud.
D - Health Cloud, Marketing Cloud, and Community Cloud
D - Health Cloud, Marketing Cloud, and Community Cloud
Who do pharmaceutical companies convince to grow their business?
A - Physicians to prescribe drugs
B - Patients to take drugs
C - Payers to pay for drugs
D - A, B, and C
D - A, B, and C
What program helps an insured patient with co-payments and rebates?
A - Good Manufacturing program
B - Patient Services program
C - Adverse Event Reduction program
D - Adherence Tracking program
B - Patient Services program
Who buys the majority of the pharma companies’ products?
A - Physicians
B - Payers
C - Patients
D - Distributors
E - Pharmacies
D - Distributors
Which buyer cares most about risk management and compliance?
A - CMO
B - CIO or CTO
C - VP medical affairs
D - VP sales
E - VP call center
C - VP medical affairs
Which one of these is a major trend impacting pharmaceuticals?
A - Increased focus on growing Medicare business
B - Decrease in premiums for drug coverage
C - Shorten drug development process
D - Fewer healthcare industry consolidations
C - Shorten drug development process
What is the best Salesforce solution to manage and track patient relationships?
A - Health Cloud
B - Marketing Cloud
C - Quip
D - A & B
D - A & B
What is the objective of medical device companies
A - Imitate what competitors do
B - Innovate solutions to improve patients outcomes
C - Implant 50% more devices year over year
D - Impose new regulations to bring devices to market slower
B - Innovate solutions to improve patients outcomes
What does a medical device company need in order to sell a product in the US?
A - Premarket approval
B - CE marking
C - Clinical trial results
D - Intended purpose application
A - Premarket approval
What are the three types of implantable devices?
A - Adhesive, dissolvable, mechanical
B - Orthopedic, cardiovascular, intraocular
C - Muscular, dissolvable, intravascular
D - Orthopedic, intravascular, mechanical
B - Orthopedic, cardiovascular, intraocular
Which customer ensures medical devices are available where needed?
A - Payers
B - Providers
C - Patients
D - Distributors
D - Distributors
What does wearable technology require from med device companies?
A - Patent renewals
B - Education programs
C - Systems to collect and analyze patient data
D - Battery charging stations
C - Systems to collect and analyze patient data
Which Salesforce solution helped the medical technology company for woman’s health and beauty automate their dispatch process?
A - Heroku
B - Service Cloud
C - Marketing Cloud
D - Sales Cloud
B - Service Cloud
Leading Health Tech firms and ISVs are integrating and building HLS solutions leveraging which product?
A - Service Cloud
B - Marketing Cloud
C - Sales Cloud
D - Health Cloud
D - Health Cloud
Which of these is the focus of Health Cloud?
A - Streamline revenue cycle operations for healthcare systems
B - Provide clinical guidance for organizations to make medical decisions
C - Improve HLS experience by engaging with patients, providers, and customers
D - Provide a system of record for patient health data
C - Improve HLS experience by engaging with patients, providers, and customers
Health Cloud is an extension of which core clouds? (Select all that apply)
- Service Cloud
- Marketing Cloud
- Sales Cloud
- Commerce Cloud
- Financial Services Cloud
- Service Cloud
- Sales Cloud
Health Cloud was introduced to provide a standardized set of functionality for the broad healthcare industry, providing 3 key benefits. Which of the following is not a key benefit of Health Cloud?
A - Eliminate the need to completely structure custom functionality for themselves.
B - Take advantage of Salesforce’s 3 yearly releases that enhance HC functionality.
C - Replace the need for a separate Electronic Health Record System.
D - Benefit from our extended Partner ecosystem
C - Replace the need for a separate Electronic Health Record System.
Health Cloud is a Managed Package that includes which of the following?
A - Specific objects for Healthcare use cases
B - Lightning Components
C - Apex Triggers
D - All of these choices
D - All of these choices
How do you install the Health Cloud package in your org?
A - Find the package on AppExchange and click Get it Now
B - Get package URL from your contract, log in and click install
C - Search for Health Cloud in Setup, then click Enable
D - Search for Package Manager in Setup, then click on New to create package
B - Get package URL from your contract, log in and click install
True or false: After you enable person accounts, patient or member records that are imported into Health Cloud are converted to the Person Account record type.
A - True
Why is it important to keep patients’ health information safe?
A - If patients don’t trust that their health data is save, they might withhold important information from their physicians and case managers
B - If health data is disclose to people who don’t need to know it, patients can stigmatizes, embarrassed, or discriminated against
C - If patients don’t trust that their health data is save, they might stop sharing status updates on social media
D - A and B
E - B and C
D - A and B
True or false: Users need only the Health Cloud Permission Set License to access and use Health Cloud.
A - True
B - False
B - False
True or false: You can use only the custom components that are installed as part of the managed package to customize the Health Cloud Console.
A - True
B - False
B - False
Which of these Lightning components display information about patients or members within a healthcare organization?
A - Patient Card for Health Cloud
B - Chatter Feed
C - Patient Detail for Health Cloud
D - A, B, and C
E - A and C
E - A and C
Which objects can you add to the timeline?
A - Any object related to the Account object
B - Any object that has a date field
C - Any standard object
D - Any custom object
A - Any object related to the Account object
What size are the icons on the health timeline?
A - Any size you choose
B - 1-inch square
C - 10 x 10 pixels
D - 12 x 12 pixels
D - 12 x 12 pixels
True or false: Patient Info contains the medical record field of the patient.
A - True
B - False
B - False
How do you add translations of field labels to the patient card?
A - Use the Translation Workbench
B - Create an additional field in the patient card configuration for each additional language
C - Add a comma-separated list of labels to the card configuration record
D - Clone the original configuration record and put the translated text in the cloned record.
D - Clone the original configuration record and put the translated text in the cloned record.
What do healthcare workers use patient lists for?
A - To list patients with shared products
B - To list chores for their patients
C - To list patients with shared conditions
D - A and B
E - A and C
E - A and C
Where do you create a cross object relationship in Health Cloud?
A - On the patient timeline
B - On the Admin home page
C - On the Patient navigation menu
D - On the object record where the relationship originates
B - On the Admin home page
If a Service Cloud customer wants access to standard Health Cloud Objects, which of the following licenses is required?
A - Service Cloud license
B - Health Cloud license
C - Sales Cloud license
D - Service Cloud and Health Cloud license
B - Health Cloud license
Which of the following steps are required when setting up a Health Cloud org?
A - Enable required org features, such as Person Accounts and Shared Contacts
B - Install the Health Cloud Managed Package
C - Assign the Health Cloud PSL and Health Cloud Platform PSL to each user
D - Configure the Managed Package to leverage Person Accounts
E - All of these
E - All of these
True or False - My Domain registration is required before you can use Lightning components?
True
Health Cloud trial orgs are not intended for development and expire after _________
30 days
60 days
90 days
365 days
30 days
For all new Health Cloud implementations, Salesforce advises that patients and members should be modeled using which of the following?
A - Traditional Account-Contact
B - Individual
C - Person Accounts
D - Individual or Person Accounts
E - Any of these are fine
C - Person Accounts
For all other types of “person” entities, such as Caregivers or B2B Sales contacts, you should use which of the following model(s)?
A - Traditional Account-Contact
B - Person Account
C - Individual
D - Account-Contact and Person Account
E - Account-Contact and Individual
D - Account-Contact and Person Account
Which of the following best describes what a Person Account is used for?
A - Modeling people in organizations
B - Using two records (account & contact) to present a person as one single record
C - Linking One Account record to One Contact Record
D - A Person Account and Individual Account are one in the same
B - Using two records (account & contact) to present a person as one single record
Which existing Salesforce product does Health Cloud replace?
A - Sales Cloud
B - Service Cloud
C - Both Sales and Service Cloud
D - It does not replace, but extends both Sales and Service Cloud
D - It does not replace, but extends both Sales and Service Cloud
For Person Account Records wanting to use the timeline view and other functionality, Health Cloud expects that all of your custom objets associated to the patient are associated to the account via which of the following?
A - Account lookup
B - Contact lookup
C - Account or Contact lookup
D - Health Cloud does not support the use of custom objects
A - Account lookup
A Salesforce Admin is planning to implement Person Accounts to create a 360 degree view of the patient at their customer. Which of the following statements are true for Person Accounts? (Select all that apply)
A - A Person Account is made up of a Household Record and a Contact Record
B - A Person Account is displayed to users as a single record that has both Account and Contact fields
C - Person Account = Contact
D - Person Account need to be turned on for your org by Support
E - Once Person Accounts are enabled in a Salesforce Org, they can’t be disabled
B - A Person Account is displayed to users as a single record that has both Account and Contact fields
D - Person Account need to be turned on for your org by Support
E - Once Person Accounts are enabled in a Salesforce Org, they can’t be disabled
What is the difference between integration and interoperability?
A - Integration provides the context of information, and interoperability refers to a pathway to share information
B - Integration is an industry concept, and interoperability is a Salesforce concept
C - Integration brings together different systems without context, and interoperability provides context to data
D - Integration provides context to data, and interoperability brings together different systems but does not carry context
C - Integration brings together different systems without context, and interoperability provides context to data
Identify the added functionalities that Health Cloud offers to drive interoperability.
A - Health Cloud offers application solutions that integrate with external systems with the help of OminStudio
B - Health Cloud partners with MuleSoft to provide integration templates, connectors and APIs
C - Health Cloud offers OmniStudio that sits at the backend and stores data by a process called data virtualization
D - B and C
E - A and B
E - A and B
True or False: HL7v2.4 is forward compatible with HL7v2.6.
False
Which of these is a component of a FHIR resource?
A - URL
B - Data type
C - z segments
D - A and B
E - B and C
D - A and B
True or false: Salesforce uses reference fields from the logical target to the logical source instead of one-to-many and zero-to-many cardinalities.
True
Which object is a junction object in the clinical data model?
A - ClinicalEncounterDiagnosis
B - HealthcareProvider
C - MedicationRequest
D - Clinical Encounter Provider
E - A and B
F - A and D
F - A and D
