Hardware troubleshooting

Question 1

Troubleshooting

Answer 1

• write down your steps - you’ll be able to remember exactly what you’ve done and how you can avoid repeating the same mistakes
• take notes about error messages - this information can be used later to find out if other people are having the same error
• check cables to ensure all hardware components are all properly connected
• restart the computer

Question 2

Windows is not booting up

Answer 2

• error message, ‘windows won’t boot’
• opened computer case, hardware not compatible
• enter computer BIOS, insert windows installation or recovery media

Question 3

Mouse isn’t smoothly moving

Answer 3

• speed of mouse is slow, cursor freezes
• mouse isn’t lean, bad surface
• reconnect and try another port, update drivers